Vegas Hero is a popular online casino that launched back in 2017 and has become famous for its game selection, generous welcome package and excellent customer support.
Vegas Hero Casino Review (2020)
Vegas Hero is an online casino that offers a wide range of different casino games including slots, table games, jackpots, instant-win and live casino games. The site also offers a wide range of promotions and bonuses to keep players interested. The website, which possesses a valid license from the UK Gambling Commission (License #45235), has partnered with various charities including BeGambleAware and the Responsible Gaming Foundation. If you’d like to know more, just continue reading our Vegas Hero review.
As of July 21st, the UK Gambling Commission has temporarily suspended Genesis Global Limited’s operating license due to compliance concerns. The UK Gambling Commission is set to launch a review and during this time, no new customers can register with this site and existing customers cannot play. We suggest you register with a different online casino – check our best casino suggestions here – for the time being, and check back later to find out when you can resume playing at all Genesis Global brands.
- Huge range of games
- Generous welcome package
- Excellent customer support
- Not many table games
- High wagering requirements
- Lack of bonus promotions
Vegas Hero Casino offers a wide range of casino games, all provided by several leading software developers including NetEnt, Microgaming, Quickspin, Evolution Gaming, Play’n GO and NYX Interactive.
This ensures that Vegas Hero offers a wider range of games that all feature their own unique gameplay mechanics and special features. In addition, the above providers regularly release new slots, so you’ll always have something to try out.
Vegas Hero Casino’s game selection includes a large catalogue of slots. The games offered here include Rich Wilde And The Book Of Dead, Rainbow Jackpots, Vikings, Golden Colts, Immortal Romance, Starburst, Fortunium, Raging Rex, Big Bad Wolf, Twin $pin, Legacy Of Egypt, Golden Fish Tank, Bonanza MegaWays, Fruit Shop, Pirates Charm, Wild Falls, Vikings Go To Hell, Goldilocks And The Wild Bears, Thunderstruck II, Golden Ticket and much more.
If you want to make larger wins, you can play jackpot games such as Holmes And The Stolen Stones, Mega Moolah, Divine Fortune, Ozwin’s Jackpots, Hall Of Gods, Gunslinger Reloaded, Leprechaun Goes To Hell, Mega Fortune, Wow!Pot, Fruit Fiesta, Treasure Nile, Cash Splash and many others.
Those bored of spinning reels can instead play table games including European Roulette, Blackjack Multi-Hand, Casino Hold’em, American Roulette, English Roulette, Sonya Blackjack, Classic Blackjack Gold, Vegas Single Deck Blackjack, Roulette, Auto Roulette VIP, Auto Roulette La Partage, Baccarat, Advanced Roulette, Multiplayer Roulette, French Roulette, Vegas Strip Blackjack, Casino Stud Poker, Single Deck Blackjack Multi-Hand, Poker Pursuit, High Limit Baccarat, Triple Pocket Poker Hold’em, Progressive Red Dog and many more.
The fun doesn’t end there as Vegas Hero also runs a live casino where real life dealers are streamed directly to you, allowing you to interact with them and other players.
The games offered here include Roulette, Blackjack, Lightning Roulette, Dream Catcher, Blackjack Diamond VIP, Immersive Roulette, Football Studio, Blackjack Fortune VIP, Casino Hold’em, Three Card Poker, Speed Baccarat, Rapid Roulette, Dragon Tiger, Texas Hold’em Ultimate, Common Draw Blackjack, Dragonara Roulette, Blackjack Party, Double Ball Roulette, Caribbean Stud Poker and much more.
Promotions And Bonuses
One of the reasons Vegas Hero is so popular is because it offers a generous welcome package consisting of four deposit match bonuses. Take a look below to find out more:
- First Deposit: 100% up to £200 plus 50 spins
- Second Deposit: 50% up to £200
- Third Deposit: 25% up to £300
- Fourth Deposit: 25% up to £300
It’s important to note that you’ll need to enter Vegas Hero bonus codes to claim bonuses for your second to fourth deposits. The Vegas Hero bonus codes required are as follows:
- Second Deposit: Bonus Code WHER02U
- Third Deposit: Bonus Code WHER03U
- Fourth Deposit: Bonus Code WHER04U
According to the terms and conditions, the free spins will be credited across five consecutive days after you’ve made your first deposit. You’ll receive 10 spins each day at midday and all free spins are only valid for 72 hours.
In addition, you’ll need to deposit a minimum of £10 for each bonus and all funds must be wagered 40x before anything can be withdrawn. The maximum win from free spins is £100 and deposits made via Skrill and Neteller are not eligible for the bonus.
Live Casino Welcome Bonus
In addition to the above, Vegas Hero also offers a live casino welcome bonus. New customers can claim a 100% bonus match of up to £100. According to the terms and conditions, you’ll need to deposit £10 and wager the funds 40x before you can withdraw anything. Lastly, deposits made via Skrill and Neteller are not eligible for the bonus.
No Deposit Bonus And Free Spins
While many online casinos offer new customers a no deposit bonus or free spins, Vegas Hero does not. At the time of writing, all bonuses at the online website require a deposit.
While the first no deposit bonus and the live casino welcome bonus do not require you to enter a Vegas Hero bonus code, the bonuses for second to fourth deposits as well as several other promotions all require you to enter a Vegas Hero bonus code. Failure to do so means you will not receive your full bonus.
On top of the above promotions, Vegas Hero Casino also runs several limited promotions. At the time of writing, Vegas Hero is offering users a chance to win an iPhone XS for depositing £20 with Vegas Hero bonus code VHOPTRAFU. However, this promotion is only available between March 24th and April 24th.
On Tuesdays, users can claim a 25% bonus match of up to £100. You’ll need to deposit a minimum of £10 and the funds will need to be wagered 40x before you can withdraw anything. The fun doesn’t end there as customers who have made a deposit in the last seven days can claim additional bonuses between Thursday and Saturday. Just check your email to find out what it is!
Vegas Hero Casino also runs a VIP Club where players can benefit from a dedicated account manager, exclusive bonuses, exclusive VIP events, birthday gifts, a personal withdrawal service, flights to Vegas and holiday packages.
However, you can only become a VIP Player when you receive an invitation from the VIP team. This generally only happens once you’ve been playing at the casino for a long time and have met the site’s requirements.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
Vegas Hero offers a wide range of payment options, allowing you to deposit in your preferred method. This is great for all customers as it gives you complete freedom. At the time of writing, you can deposit via:
- VISA/MasterCard: Available immediately
- Trustly: Available immediately
- Neteller: Available immediately
- Skrill: Available immediately
- Paysafecard: Available immediately
- Boku: Available immediately
According to the Vegas Hero website, all deposit methods are completely free.
Excluding Paysafecard and Boku, you can use all of the above payment methods for withdrawals. However, the time it takes for payments to reach you differs depending on the method used. Take a look below for more information:
- VISA/MasterCard: Within one to three business days
- Trustly: Available instantly
- Neteller: Available instantly
- Skrill: Available instantly
Just like with its deposits, all withdrawals at Vegas Hero are completely free, which is great.
Shortly after registering, you’ll be required to verify your account when you reach a certain threshold regarding your deposits or withdrawals. To verify your account, you’ll need to provide the online casino with proof of ID, address and payment method. The documents include:
- ID: Passport, citizenship card or driver’s license
- Address: A utility bill no older than three months
- Payment: Scans of your cards or screenshots of your bank and e-Wallet accounts
Once you’ve provided all of your documents, your account will be verified within 72 hours and you’ll receive a document informing you.
There are three ways to contact Vegas Hero’s customer support. When you encounter a problem you can either call 0800 1700 126 (UK) or 0035 6277 61397 (EU). You can also email the team on email@example.com and firstname.lastname@example.org or you can launch the site’s live chat service.
Live Chat: Our Experience
After launching Vegas Hero Casino’s live chat service, we were forced to wait several minutes before a customer support agent responded. The agent was extremely quick to respond to our questions and we found that the agent was incredibly friendly and helpful, which was great.
Overall, the live chat service was one of the best we’ve experienced. So, if you do run into any problems at Vegas Hero, we suggest you launch the live chat service to take advantage of the helpful customer support team and their quick responses.
One of the reasons Vegas Hero casino is so popular is because it’s mobile-friendly. However, the Vegas Hero mobile app is only available on Android smartphones through the Google Play Store. It is not available on the Apple App Store.
The Android mobile app works just like the desktop website, allowing you to play your favourite games, deposit and withdraw money, claim bonuses and promotions and contact the support team. However, downloading the app will take up storage on your smartphone device.
Users playing on Apple smartphones or who do not want to download the mobile app can play in-browser. This can be done by launching your smartphone device, loading up the online casino and then registering or logging in. The mobile website works just like the mobile app, allowing you to do everything while on-the-go.
We do have to point out that older games built with Flash technology are now incompatible with most smartphone devices. This means they can only be accessed on desktop websites.
Vegas Hero is owned by Genesis Global Limited, a firm which owns several other online casino websites. This means that Vegas Hero sister sites include Casino Cruise, Casino Joy, Genesis Casino, Sloty, Spela and Spin it.
If you enjoy playing here, we recommend you check out Vegas Hero sister sites Casino Cruise, Genesis Casino and Casino Joy, all of which offer a great selection of games and promotions. If you can’t make up your mind, spin the Wheel Of Genesis for it to select a casino for you. The Wheel Of Genesis, which was developed by Genesis Global Limited, also lists each welcome bonus you can claim from the sites.
Vegas Hero is a great online casino that offers a wide range of casino games. The site offers a generous welcome package along with a unique VIP Club and several other promotions to keep long-time players invested and interested. It accepts most major payment options and offers some of the best customer support we’ve experienced.
If you read our Vegas Hero review and would like to try it out, why not register today?