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PlayFrank Casino Review (2020)
Founded in 2014, PlayFrank is a modern online casino that allows users to play their favourite games in a unique, colourful and vibrant environment. The online casino offers games including slots, jackpots, table and live casino games, as well as personalised rewards, exciting challenges that test your luck and swift and safe payment methods.
In addition, PlayFrank, which is now operated by Aspire Global, is home to some of the most popular online games from leading games developers, is available in five different languages and offers some great customer support for anyone in need of some help. If you’d like to know more about the site, continue reading our PlayFrank review.
January 2020 UPDATE
PlayFrank has re-opened as of January 2020. The online casino is now operated by Aspire Global under license #39483 from the UK Gambling Commission. Last year, PlayFrank’s previous operator EveryMatrix had its gambling license suspended and subsequently left the UK market, closing the casino to UK Players.
- More games than most online casinos
- Lots of promotions and rewards schemes
- A unique modern and fresh design
- Withdrawals can take several days to process
- Lack of software providers so games may feel similar
- No phone customer service support
To offer their huge catalogue of games, PlayFrank partnered with some of the most popular casino software developers. This includes IGT, NetEnt, Booming Games, Nolimitcity, ELK Studios, Microgaming, Evolution Gaming, Yggdrasil, Genii, Multislot, iSoftBet, NextGen Games, Spinomenal, WMS, NYX Interactive, Pariplay, RedRake, Wazdan, and Playson.
The number of software developers PlayFrank works may be smaller than other casino sites, but the site offers a much larger catalogue of games which means that players will have access to a wider selection of high-quality and entertaining games. In addition, the above game providers regularly release new games, which means you’ll always have something to try.
We’ve already mentioned that PlayFrank is home to a huge catalogue of different games. In fact, their selection is so large that you’re sure to find something you’ll enjoy, from traditional video slots to casino games. But what exactly can you play?
Once you’ve signed in, you’ll have access to popular video slots such as North Storm, The Good The Bad & Wild, Finn’s Golden Tavern, Mighty Sphinx, Egyptian Magic, Dragon’s Fire, Ozzy Osbourne, Carry On Camping, Reel Bandits, Rainforest Magic, The Wolf’s Bane, Conan, Mission Cash, Big Bad Wolf, Who Wants To Be A Millionaire, Route 777, Jumanji, Jack And The Beanstalk, Wolf Ridge, Bust The Bank, 1429 Uncharted Seas, Secrets Of Atlantis, Thor’s Lightning, Hit It Big, Gonzo’s Quest, Totem Lightning, Thai Flower, Book Of Gold Classic, Cazino Zeppelin, Spinsane, Hidden Valley and so many more.
There are also huge jackpot slots to play including Fruit Fiesta, Mega Fortune, Hall Of Gods Cash Splash, Wow! Pot, Arabian Nights, King CashaLot, Treasure Nile, Cosmic Fortune, Fruit Fiesta, Mercy Of The Gods and several others.
It doesn’t stop there, however, as players can also try variations of traditional table casino games such as blackjack, roulette and poker. The table games offered at PlayFrank Casino include Three Card Poker, Mini Blackjack, Pontoon, Original Roulette, European Blackjack Gold Series, Multi-Wheel Roulette, Punto Banco, Casino Roulette, Blackjack, Pai Gow Poker, Blackjack Single Deck, Oasis Poker, Texas Hold’em, Baccarat, Aces & Eights, Craps, Baccarat, Super Fun 21, Dr Fortuno Blackjack, 25 Deuces Wild and so much more.
What’s most impressive about PlayFrank’s catalogue of games is their live casino section, which offers users the chance to have an authentic casino experience from the comfort of their home. These live games include Immersive Roulette, Dream Catcher, Deal Or No Deal, Blackjack, Lightning Roulette, Baccarat Controlled Squeeze, Football Studio, Speed Baccarat, Three Card Poker, Auto Roulette La Partage, Double Ball Roulette and Blackjack Party.
Promotions And Bonuses
Upon registering at PlayFrank, users are given a welcome bonus of £100 and 50 free spins. According to PlayFrank’s terms and conditions, however, the minimum deposit accepted is £20 and players receive a 100% bonus of up to £100. Before you can withdraw your bonus and any associated winnings, you must wager your bonus 35x. Meanwhile, the 50 free spins can only be used on various video slots and winnings made from the spins must be wagered 35x before they can be withdrawn. You can withdraw money before completing the wagering requirement, but you will forfeit the bonus money.
Free Spins No Deposit Bonus
While many online casinos give away special no deposit bonuses to new customers, this site does not. There is no PlayFrank Casino no deposit bonus because all promotions on the website require a deposit of £10 or more. While this can be disappointing for users looking to claim a bonus without depositing, PlayFrank offers a generous welcome bonus as well as rewarding challenges to keep you busy.
Some casino sites may now require you to enter a promo code to successfully claim a bonus. However, there are no PlayFrank promo codes as all promotions are automatically credited to your casino account once you’ve fully fulfilled all requirements.
Most online casinos offer additional promotions and bonuses but there are currently no other bonuses available at PlayFrank. Since it only just relaunched, we believe that the site will eventually add new bonuses.
January 2020 Update: PlayFrank’s loyalty scheme is no longer available and has been replaced by a brand new VIP Club.
PlayFrank Casino runs a rewarding loyalty scheme where you can claim rewards, both one-time and recurring. The casino’s unique system even allows you to see what your next reward will be, so you can always get excited about it. The site’s Tracks system is a collection of levels catering to varying playstyles. Users can select levels and play them in order to win rewards which they can use on their favoured games. So, for example, playing the Spin Tracks will offer you rewards relating to Fslots while the Bonus Track will provide you with rewards such as deposit bonuses. When you first register at PlayFrank Casino, however, you’ll only have access to the Base Track, though the others open up as you play and progress through it.
On top of all that, PlayFrank Casino also has a levelling system. As you deposit, wager and play at PlayFrank, you earn experience. Collecting enough experience will help you level up but it’s important to understand that the system is based around how much you wager. Levelling up will reward you with free spins and new bonuses, so it’s a great idea to keep track of your level meter!
PlayFrank runs a VIP Club which rewards long-term players. The PlayFrank VIP Club consists of seven levels which you can level-up through by playing regularly at the online casino and collecting VIP points. The VIP levels and the points required include:
- New Member: 0 points needed
- Bronze: 10 points needed
- Silver: 60 points needed
- Gold: 350 points needed
- Platinum: 1,000 points needed
- Premium: By personal invitation
- Prestige: By personal invitation
Each of the VIP levels provides you with different bonuses and benefits. You can receive free spins every Sunday, a birthday bonus, faster withdrawals, personalised bonuses, a personal account manager, and so much more. What’s more, the points collected can be exchanged for cash bonuses. The rate depends on your VIP level with new members exchanging 35 VIP points for £1. Finally, points are generally earned at a rate of one VIP point for every £40 wagered.
If you’d like even more chances to land extra rewards, you can take part in PlayFrank’s Daily Challenges where you must complete an action in order to earn a reward. PlayFrank presents you with three challenges and all you need to do is select one, fill up the Challenge Bar by completing the action and that’s it!
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
One of the reasons PlayFrank Casino is so popular is because it accepts a variety of payment options. This ranges from debit and credit cards to e-Wallets, all of which are available for you to use freely. Take a look at the available payment options below including:
- VISA/MasterCard: Available instantly after approval
- Trustly: Available instantly after approval
- Skrill: Available instantly after approval
- Paysafecard: Available instantly after approval
- EcoPayz: Available instantly after approval
- Neteller: Available instantly after approval
- Bank Transfer: Available up to seven days after approval
Unlike some online casinos, PlayFrank Casino does not charge any fees for deposits.
You can use most of the above payment options for PlayFrank Casino withdrawals. According to PlayFrank, however, you’re required to make a withdrawal back to the same payment method used for deposits. Meanwhile, the time it takes for the payment to reach you can differ depending on the method used:
- VISA/MasterCard: Between three to five business days
- Trustly: Between three to five business days
- Skrill: Available instantly
- EcoPayz: Available instantly
- Neteller: Available instantly
- Bank Transfer: Between three to five business days
According to PlayFrank’s terms and conditions, PlayFrank does not charge any fees for withdrawals but it holds the withdrawal for 24 hours before sending the money out to you.
Following rules by the UK Gambling Commission, new users who register at PlayFrank Casino must verify their account immediately. To do this, you’ll need to send documents to the online casino which can include:
- ID: Passport, driver’s license or a national identification card
- Address: A utility bill or bank statement that displays your name and is no older than three months
- Payment: Images of your credit or debit cards, or screenshots of your bank or e-Wallet accounts
All documents should be sent via email to email@example.com. Once your account has been verified, you’ll be allowed to resume playing, depositing and withdrawing.
PlayFrank Casino offers customer support and provides customers with several ways of reaching their support team. You can either email the team through a form on the website, call them on 02033189367 or you can launch the PlayFrank Casino live chat service. The PlayFrank support team is available between 6 AM and 11 PM seven days a week.
Live Chat: Our Experience
When we opened the PlayFrank Casino live chat service, we were asked to enter our email and name before the service launched. After submitting this, we were instantly greeted by a support agent. The agent was quick to respond to our questions and provide us with the answers and information we required, which was great. We found that the agent was helpful, friendly, and welcoming. If you run into a problem when playing at PlayFrank Casino, we suggest you use PlayFrank’s live chat service as you’re more likely to receive a reply and have your problem sorted out in no time.
One of the great aspects of PlayFrank Casino is that the site’s unique design is extremely mobile-friendly. If you’re looking to play at PlayFrank on your mobile you must play in-browser. This is because the online casino hasn’t yet released PlayFrank mobile apps. To play at PlayFrank Casino in-browser, you simply have to launch your mobile browser, load up the online casino and then register and log in. Once you’ve done that, you can play your favourite games, claim bonuses, deposit and withdraw, participate in promotions and contact the support service. However, it’s important to note that older games developed with Flash are generally incompatible with smartphone devices and can only be played on desktop PCs or laptops.
PlayFrank Casino is, as of January 2020, operated by Aspire Global. This means that the PlayFrank sister sites are GenerationVIP, Karamba, Hopa, CampeonUK, Casiplay, Prime Slots, Regent Casino, Winners Magic, Wixstars, and so much more. If you enjoy playing here, we suggest you also try out Generation VIP which offers a generous welcome bonus as well as a similar VIP Club. Unfortunately, PlayFrank’s previous sister sites, operated by EveryMatrix Software Limited, are no longer available for players in the UK.
PlayFrank is an incredibly popular online casino and one that we’ve enjoyed reviewing. The site offers a huge catalogue of games as well as some excellent customer service support and a mobile-friendly design. The site also runs frequent promotions and challenges, and it rewards loyal customers which is great to see.
However, we’re disappointed that PlayFrank Casino, despite being one of the leading online casinos in the UK, hasn’t yet launched a mobile app and hasn’t implemented a telephone service for users requiring assistance. Despite this, PlayFrank Casino is an excellent place to play and offers you numerous chances to claim rewards and other promotions. If you’ve read our PlayFrank review and would like to try the website out yourself, why not register today?