Mr. Play is a modern online casino with over 10 Live Dealer Games, a fun and engaging design both on Desktop and Mobile, and two-step registration process.Visit Casino 18+. Gamble responsibly. New Customer Offer New players only. 18+. Min deposit £10. Welcome pack splits over 3 deposits. 35x wagering requirements applies to match up bonus. Offer valid for 1 week. 100 spins split to 20 spins a day for 5 days. 50x wagering applies to spins. Full T&Cs apply. 18+. Gamble Responsibly. Click 'Claim Bonus' to read full T&Cs Claim Bonus
mr.play Casino Review (2020)
Established in 2017, Mr. Play Casino is an online casino offers a wide range of video slots, table games and live casino games from a number of big-name software developers. With a high-quality, bright white and cool blue layout, Mr. Play’s interface is sleek and attractive, creating a comfortable online casino that is both easy-to-navigate and enjoyable to play.
The online casino possesses a valid license from the UK Gambling Commission (License #39483) and the Malta Gaming Authority. It’s also partnered with charities such as GamStop, BeGambleAware and GamCare to promote responsible gambling. If you’re interested in learning more about the online site, just keep on reading our Mr Play Casino review.
- Newly launched Mr Play sportsbook service
- An easy to navigate and mobile-friendly website
- Generous welcome bonuses and promotions
- Live chat service disappointing
- Does not accept PayPal
- Smaller games selection than its competitors
Mr. Play offers well over 550 different casino games from a number of leading software providers. After registering, you’ll be able to access games by NetEnt, NeoGames, Play’n GO, Microgaming, Thunderkick and NextGen Gaming. This variety plays to Mr. Play’s strength, offering different gaming environments and aesthetics at a click of a button. In addition, most of the software providers regularly release new games so there’s always a brand new slot to try out when you log-in.
We’ve already mentioned that Mr. Play casino offers over 500 casino games and we’ve discussed which software providers supply the games, but what exactly can you actually play?
Mr. Play offers a wide range of slots. Once you’ve signed up and logged in, you’ll be able to play games such as Rainbow Wilds, Gonzo’s Quest, Thunderstruck II, Rome Rise Of An Empire, The Goonies, Merry Xmas, Vikings, Bonanza, El Jackpoto, Pinata, Rise Of Olympus, House Of Doom, Queen Of The Castle, Moby Dick, Fruit Warp, Grim Muerto, Spinata Grande, Game Of Thrones and many more.
Want to make a larger win? You’re in luck. Mr. Play also offers a collection of jackpot games, this includes Cosmic Fortune, Divine Fortune and many more.
Users who are bored of playing slots can try out Mr. Play’s table games which include Blackjack, Solo Blackjack, 3D European Roulette, Blackjack Strip, Roulette Pro, Roulette Royal, Jacks Or Better and Roulette Lounge.
If you’re feeling disappointed at the lack of table games, take a look at Mr. Play’s live casino games which feature all the classic casino games and much more. The difference here is that live casino games offer you an authentic experience as real dealers are streamed directly to you, allowing you to interact with them and other users. The games offered here include Blackjack, Roulette, Dream Catcher, Platinum VIP Blackjack, Lightning Roulette, Grand Blackjack, Blackjack VIP, Auto Roulette, Baccarat Squeeze, Immersive Roulette and so much more.
Scratchcards and Instant Win Games
Unlike most online casinos, Mr. Play actually offers a wide range of instant win games and scratchcards. These include Sampo, Three Rocks, Wild Win Doubler, Casino Riches, Royal Slots, The 7th Heaven, VIP Black, X&O, Hit The Bank, Hi-Lo 54, Zodiac, Pyramid, Power Cash, Cash Farm and much more.
Mr Play Sportsbook 2019
Mr Play launched its sportsbook service in September 2019. The service, provided by operator Aspire Global, offers players 35 different sports, over 65,000 monthly events and 20,000 live betting events. The service allows players to wager on sports events and games including football, darts, eSports, MMA, rugby, snooker, golf, badminton, greyhound racing, tennis, volleyball, horse racing, futsal, American football, boxing and so much more.
What’s more, users can also wager on miscellaneous events, including politics and entertainment. For example, players can wager on the outcome of the next UK General Election or the upcoming US Presidential Election. In addition, users can bet on who they believe will win reality shows or awards.
Sportsbetting Welcome Bonus and Other Promotions
Mr Play has also launched a series of new promotions alongside its sportsbook. New users who register at Mr Play can claim a £10 free bet for depositing and wagering £10 on any event at odds of 2.00 (1/1) or more. Another promotion at Mr Play’s sportsbook is a chance to boost your wins by 77%. All you need to do is place a four-fold or acca bet at odds of 1.20 (1/5).
Promotions and Bonuses
Like most other online casinos, Mr. Play offers a generous welcome package where users can claim three separate bonuses for their first three deposits. They are:
- First deposit: 100% up to £50 and 20 spins
- Second deposit: 50% up to £75
- Third deposit: 50% up to £75
After you’ve made your first deposit, you’ll receive an additional 80 spins (For a total of 100 spins altogether) which will be credited to you in batches of 20 across four consecutive days. The first 20 spins can only be used on Finn And The Swirly Spin, the second batch on Book Of Dead, the third batch on VIP Black and the fourth and final batch on Aloha! Cluster Pays.
According to Mr. Play’s terms and conditions, winnings from the spins and the bonus funds must be wagered 35x before anything can be withdrawn. In addition, the bonus funds must be used within 21 days and the bonus spins used in one day.
While many online casinos give free spins to users who complete the registration form, Mr. Play does not. The only spins that can be claimed from Mr. Play come through the first deposit bonus or through the site’s loyalty program.
No Deposit Bonus
No deposit bonuses are incredibly popular among gamblers but it can be hard to find such a bonus at an online casino. Sadly, Mr. Play doesn’t offer a no deposit bonus. All of the bonuses available at Mr. Play require a deposit.
When claiming a bonus or a promotion, you’ll notice that some casinos will ask you to enter a promo code or bonus code. Mr. Play does require you to use a bonus code, though it isn’t for every promotion.
In addition to the welcome package, Mr. Play is running a weekly Monday promotion for new users where they can win up to £150 by entering a slot tournament. To win, users need to make a deposit with bonus code MONRplay and then play slots. For every £5 wagered, you’ll earn one point and the top 30 players can win up to £150.
Mr. Play also runs limited promotions which work similar to the promotion above but may only be valid for a day, several days or a week or more. They’re great fun and help make the online casino interesting for long-time players.
Mr. Play also runs a VIP Club which consists of seven different levels including the default New Member level. As you play at Mr. Play, you’ll collect points which can be redeemed for free cash prizes and will level you up through the VIP Club’s ranks. They are:
- New Member
- Bronze VIP
- Silver VIP
- Gold VIP
- Platinum VIP
- Premium VIP
- Prestige VIP
Each rank provides you with a different reward such as 25 bonus spins, 50 spins and a 50% match bonus, cashback offers, personalised offers from a personal account manager and so much more. In addition, players from the Bronze VIP level will also be rewarded with bonus spins every Sunday and the higher your VIP level, the more spins you’ll receive!
On top of that, the first four VIP levels require a certain number of points for you to enter but the Premium and Prestige VIP levels require an invitation from Mr. Play’s VIP Club team to join. You earn one point for every £40 you wager on a game and the number of points you require for exchanges to cash bonuses decreases with each level in the VIP Club.
Mr. Play accepts most major payment options, giving you the freedom to deposit in whichever method you prefer. At the time of writing, you can deposit via:
- VISA / MasterCard: Available instantly
- Neteller: Available instantly
- Skrill: Available instantly
- Paysafecard: Available instantly
According to a customer support agent, Mr. Play charges a 2.5% fee on deposits via VISA and a 5% on deposits via Paysafecard.
With the exception of Paysafecard, you can use the same payment options to request withdrawals. However, the time it takes for payment to reach your account. Take a look below for more information:
- VISA / MasterCard: Between six to eight business days
- Neteller: Available Up to three business pints
- Skrill: Up to three business days
- Trustly: Up to three business days
- Bank Transfer: Between six to eight business days
While Mr. Play charges users for making deposits, the online casino doesn’t charge you any additional fees for withdrawals.
After you’ve requested your first withdrawal, Mr. Play will ask you to provide it with documentation to verify your account. When this happens, you’ll need to provide documents to prove your identity, address and payment methods. The documents can include:
- Identity: Passport, driver’s license or citizenship card
- Address: A utility bill no older than three months
- Payment: Scans of your credit or debit card or screenshots of your bank and e-Wallet accounts
This process can take several days to complete and generally puts your first withdrawal on hold. Because of this, we suggest you try and verify your account as soon as you can. Doing so will help the casino process your withdrawal earlier.
Mr. Play believes in C.A.R.E (Customers Are Really Everything!) which is why they take customer support seriously. So, if you run into a problem when playing at Mr. Play, you can contact the customer support by launching their live chat service, emailing them through a form on the website or call 0203 318 9367.
Live Chat: Our Experience
When we launched Mr. Play’s live chat service, we were greeted instantly by a customer support agent. Unfortunately, the agent disappeared for several minutes and failed to respond to our messages which was disappointing. We found it to be a recurring problem as the agent continued to disappear throughout the chat only to send us a message and then disappear again. The second agent we spoke to was a great improvement but their responses were still somewhat slow.
We were disappointed with Mr. Play’s live chat support as we actually expected better from them. Since their live chat service is available seven days a week between 6 AM and 11 PM every day, we do suggest you try it. Your problem is far more likely to be solved quickly over live chat than the phone.
Mr. Play is known for its mobile-friendliness. There are two ways of playing at the online casino, either through your smartphone’s dedicated app or through a dedicated mobile app. It’s easy to play in-browser, all you need to do is load up the website in your mobile browser, log-in and start playing. The mobile site works similarly to the desktop, allowing you to play your favourite games, deposit and withdraw, claim bonuses and contact the customer support team.
In addition, you can play through a dedicated mobile app. Strangely enough, Mr. Play’s mobile app can only be found on the Google Play Store, which means they haven’t released an app for Apple users. The mobile app works in the same way as the mobile site and allows you to do the very same things. The main difference here, however, is that you won’t need to load up the site and log-in whenever you want to play since it’s all automatically done for you. However, it’s important to understand that download the mobile app will take up additional storage space while playing in-browser doesn’t. Meanwhile, older games that were developed with Flash are incompatible with most smartphone devices which means you can’t play them.
Mr. Play is owned by Marketplay Limited and operated by Aspire Global Communications Limited, an online firm that owns several other online casinos including Captain Charity, Dealers Casino, Hopa, Jackie Jackpot, Mega Scratch, WixStars, Bet Regal, Pirate Spin, Regent Casino, Lucky Thrillz, Cashiopeia, Casino Luck and much more. If you enjoy playing at Mr. Play, we suggest you try some of its sister sites listed above, you’re bound to find another online casino that you enjoy.
With the online casino market being as saturated as it is, casinos need to offer a large variety of games and a generous welcome offers to stay relevant. Mr. Play does all this and more. With the ability to jump seamlessly between virtual video slots, scratch cards, live dealer and electronic casino table games, the 300+ games are a real bonus. Add this positive to the well-designed, elegant and straightforward layout, and you have the makings of a fun casino environment. Furthermore, Mr. Play offers security with its trusted certificates and licenses, meaning that you can play and feel safe when gaming.
However, we are disappointed with the casino’s live chat as the service we received was incredibly poor. In addition, there’s a lack of table games and payment methods as well as an Apple mobile app. It’d be great to see Mr. Play address this in the future, giving players more freedom than they currently have. We also have to point out that the additional deposit fees are disappointing as most modern casinos do not charge users for making deposits, no matter which method they use. If this doesn’t bother you and you’re thinking of giving Mr. Play a try, why not register today and give it a go?