Wixstars is an online casino that launched in 2016 and has become popular due to its collection of casino games, great welcome package and its excellent customer support. The site also features a quick and easy registration process, accepts most major payment options and provides users with an exciting VIP programme.Play Now 18+. Gamble responsibly. New Customer Offer Terms and Conditions apply. New players only. 18+. Min deposit 20£. Welcome package split over 3 deposits 35x wagering applies to match up bonus . 18+. Gamble Responsibly. Click 'Claim Bonus' to read full T&Cs Claim Bonus
Wixstars – Casino Review
Launched at the end of 2016, Wixstars is an online casino that offers an enchanting gaming experience with its animated characters that appear throughout the website. Wixstars provides a large variety of games available in five languages and offers helpful daily customer support.
What’s more, is that you are guaranteed a safe and fair gaming experience regulated by both UK Gambling Commission and Malta Gaming Authority license. The site also utilises the latest encryption services to make sure you and your personal information are safe, is regulated by iTech Labs and has partnered with gambling charities GambleAware and GamCare.
However, the big question you’re wondering is whether it’s worth joining or not. Well, let’s find out.
Pros & Cons
- Accepts numerous payments options
- Runs an exciting loyalty scheme
- Great selection of casino games
- Lack of promotions
- Withdrawals can be slow
- Live chat service isn’t 24/7
To offer its collection of over 400 different games, Wixstars has partnered up with numerous game developers. This includes well-known and popular developers such as Microgaming, Evolution Gaming and NetEnt, but others too.
After registering, you’ll be able to play games from Play’n Go, Scientific Gaming, Just For The Win (JFTW), Realistic, 1X2 Gaming, iSoftBet, Pragmatic Play and many more. The sheer number of providers ensures that players are kept busy with the number of high-quality games offered on the website.
Wixstars has a variety of online games to offer. The casino’s portfolio includes over 400 games, and a considerable amount of them are slots. They also offer table and live casino games as well as scratch cards, though not many.
After registering, you can navigate towards the slots and select popular games including Crazy Cows, Spin Dizzy, The Goonies, Starburst, Crystal Rift, Reel Talent, Shuffle Bots, Divine Fortune, Dragonz, Romanov Riches, Birds, Wicked Tales, Dark Red, Street Magic and so much more.
If you’re tired of the same slot games, you can always head to Wixstars’ table games section where you can play classics such as Blackjack, Solo, Jacks or Better, Roulette Royal, Roulette Pro, 3D European Roulette and more.
For those of you seeking an authentic casino experience, you can try out live casino games, where real-life dealers are streamed directly to you and you can interact with them and other players. The selection of live games at Wixstars includes Roulette, Blackjack, Baccarat Squeeze, French Roulette, Dream Catcher, Immersive Roulette, Baccarat and much more.
In addition to the above, you can play scratchcards such as VIP Black, Slot 777, Hit The Bank, Cash Farm, Winners, 3 Rocks, Pyramid, Winners, Sampo and others.
One feature we enjoyed seeing on Winxstars was the ‘Latest Winners’, a small column that appears on the right-hand of the screen and shows players who recently made wins, the amount they won and the games they played.
Promotions & Bonuses
WixStars appreciates its customers and offers newly registered users a very generous package. After signing up, you can claim a welcome bonus of 100% up to £200 and 20 extra spins with your first deposit. You can then claim another 40 spins with your second deposit and another 40 with your third deposit.
According to Wixstars’ terms and conditions, the minimum deposit is £20 and the bonus funds, which expire within 21 days, must be wagered 35x before any winnings can be withdrawn. Meanwhile, winnings from the bonus spins must be wagered 35x and the spins are only valid for 24 hours.
Wixstars also offer a bonus called Monday Frenzy in which players can claim up to 60 spins on one of the following games: Starburst, Gonzo’s Quest, Fairytale Legends: Red Riding Hood, Warlords and Twin Spin.
There are three spins bonuses you can claim depending on the amount you deposit, they are:
- 20 spins with a £30 minimum deposit
- 40 spins with a £100 minimum deposit
- 60 spins with a £200 minimum deposit
According to Wixstars, the bonus can only be claimed on Mondays and the bonus spins are credited the same day. However, they expire within 24 hours of being issued and winnings made from the spins must be wagered 35x before they can be withdrawn.
Wixstars Loyalty Programme
Wixstars also runs a loyalty programme in which users earn points for every wager made. As you collect points, your VIP status levels up and you’ll receive a number of Free Games to play on Sundays. In addition, the points can also be exchanged for bonus money.
At the time of writing, Wixstars’ VIP levels are as follows:
- VIP Bronze: 10 points needed, 5 Free Games on Sunday
- VIP Silver: 60 points needed, 10 Free Games on Sunday
- VIP Gold: 350 points needed, 20 Free Games on Sunday
- VIP Platinum: 1,000 points needed, 40 Free Games on Sunday
- VIP Premium: Personal invitation only, 50 Free Games on Sunday
- VIP Prestige: Personal invitation only, 50 Free Games on Sunday
According to Wixstars’ terms and conditions, you earn one point for every £40 wagered. The reward points are based on lifetime activity and do not expire and they can be earned through mobile play.
In addition, all Free Games credited to the player’s account must be used within one day from being offered. They also must be wagered before winnings can be withdrawn, this is calculated as the total value of the winnings received through the spins.
One of the reasons Wixstars is so popular is because it accepts most major payment options. This allows users to deposit and withdraw in the methods they prefer. To make a deposit at Wixstars, you can use:
- VISA / MasterCard: Available instantly
- Skrill: Available instantly
- Neteller: Available instantly
- Wire Transfer: Up to six days
- Paysafecard: Available instantly
- EntroPay: Available instantly
- Fast Bank Transfer: Available instantly
Users depositing in Euros (€) can use the above methods and Sofort (Available instantly), Trustly (Available instantly), EcoPayz (Available instantly), Euteller (Available instantly), Zimpler (Available instantly), Bancontact Mister Cash (Available instantly), EPS (Available instantly). Instadebit can also be used for deposits but currently only accepts Canadian dollars.
It’s incredibly easy to deposit, you simply need to make sure you’re logged in, click ‘Cashier’ at the casino homepage, click ‘Deposit’ and then on one of the payment options. After this, you simply need to select fill in the required details and then adjust the amount you wish to deposit. When you’ve done that, just click ‘Deposit’ and it’s done! The money will instantly appear in your casino account and you can start playing away.
Most of the above methods can be used for withdrawals, however, the transactions take significantly longer to reach you. Take a look below to find out the accepted withdrawal methods and their timeframes:
- VISA / MasterCard: Six to eight business days
- Bank Transfer: Six to eight business days
- Trustly: Three business days
- Skrill: Three business days
- Neteller: Three business days
- EcoPayz: Three business days
- Wire Transfer: Six to eight business days
- Instadebit: Five business days
- Entropay: Six to eight business days
To withdraw your winnings, all you need to do is head over to the ‘Cashier’, click ‘Cash Out’ and choose a withdrawal method. You’ll need to fill in all the required information or you can click ‘Cash Out Request’ in which the withdrawal will use the same method you used for depositing.
There’s a minimum withdrawal of £10 and after you’ve requested a cash out, the transaction is left pending for 48 hours during which you can reverse or cancel the transaction. After this, the withdrawal is processed for a day and then delivered to you. Wixstars states that they do not charge any fees for withdrawals, but your bank may do so. It’s important you check with them before depositing and withdrawing at Wixstars.
Winxstars takes security and your safety seriously. The casino makes sure that your information is encrypted before it leaves your computer, minimizing the chance of it being hacked or obtained by a third-party. In addition, the site uses the latest 128-bit Secure Socket Layer (SSL) encryption to make sure that all information is transferred securely and is protected by the latest firewall.
Meanwhile, all credit and debit card transactions done through the website outside of the UK are processed by Aspire Global LTD., a company licensed and incorporated in Malta. In the UK, these transactions are processed by AG Communications Limited.
Proof of Identity
As part of the UK Gambling Commission’s efforts to combat money laundering and fraud, you’ll be required to provide evidence of your identity to the casino when making your first withdrawal.
When prompted, you may be required to provide the casino with a copy of the front and back of the credit/debit card used or proof of your e-wallet account, a copy of your government-issued photo identification (Like a passport, driver’s license or citizenship card), a utility bill or bank statement with your full name and address.
This process can slow down your first withdrawal significantly as all documents must be finalised. We suggest you try and complete verification before requesting a withdrawal just to help speed things up a bit more.
Running into a problem or glitch when playing at an online casino is inevitable and it’s important that all casinos provide some form of customer support. Luckily for you, Wixstars offers some of the best customer service around and take it seriously.
Wixstars runs a live chat service which operates seven days a week from 6 AM to 11 PM. In addition, you can call the Wixstars customer support team on 0203 3189 367 or email them through the website.
When we first launched the live chat service, we were told we were the only customer in the queue and had a maximum wait time of 23 seconds, though it took significantly longer. However, we found that the customer agent we spoke to was welcoming and friendly. Sadly, her responses were somewhat slow and we found ourselves getting frustrated waiting for her replies. However, she did answer all of our questions and provided us with relevant information.
It’s great that Wixstars provides multiple ways for customers to contact their support team but our experience using the live chat service was frustrating and long. This is can be worrying when you encounter a problem that needs resolving as soon as possible but the live chat agent takes time to view messages and respond. We hope this is improved in the future but in the meantime, we suggest you use the casino’s telephone line for a quicker response.
Wixstars is also incredibly popular due to its mobile-friendliness. Users can load up the casino on their smartphone devices, log-in and play instantly. The site is easy to navigate on mobile and browse through its selection of games.
However, users playing on mobile devices will not have access to Wixstars’ scratchcards, table and live casino games. When playing on smartphone devices, users will only be able to play slots. This can be extremely disappointing to some players as they’ll be required to use a desktop PC or laptop to play these games, restricting them from playing on-the-go.
While being a somewhat new online casino in the industry, Wixstars managed to make a name for itself and provide and accommodate to players needs. The variety of games, loyalty scheme, promotions and customer support available in five languages makes it a fun and enjoyable experience. The design and layout, professional and modern, made special to adapt to any operating system on mobile appeals to most players.
However, we found that Wixstars customer support can be improved. The live chat feature was frustrating to use and the fact it isn’t available 24/7 is disappointing. In addition, the lack of promotions and table casino games can leave many players upset. Lastly, the relatively slow pay-outs may make customers impatient and discouraged.
If that doesn’t bother you and you just want to play games or you’re a big slots fan, then Wixstars is the perfect casino for you.