Pelaa is an online casino that launched in 2018 and has become popular for its wide selection of games as well as its generous welcome bonus and mobile-friendliness.
Pelaa Casino Review (2020)
Pelaa is an online casino that launched back in 2018. The casino offers a wide range of online casino games as well as numerous promotions and bonuses. In addition, Pelaa, which is owned by Genesis Global Limited, possesses a valid license from the UK Gambling Commission (License #45235) and it has partnered up with charities and services such as the Responsible Gaming Foundation, BeGambleAware and GamSTOP to help promote responsible gambling. If you’d like to know more about the site, continue reading our Pelaa Casino review.
As of July 21st, the UK Gambling Commission has temporarily suspended Genesis Global Limited’s operating license due to compliance concerns. The UK Gambling Commission is set to launch a review and during this time, no new customers can register with this site and existing customers cannot play. We suggest you register with a different online casino – check our best casino suggestions here – for the time being, and check back later to find out when you can resume playing at all Genesis Global brands.
- Huge collection of games
- Generous welcome bonus
- Super fast payouts
- No dedicated mobile app
- Charges fees for withdrawals
- Not many promotions or bonuses
Pelaa offers well over 1,100 different casino games and to offer you all of this, the site has partnered with several leading game providers. This includes Microgaming, NetEnt, Red Tiger, Play’n GO, Yggdrasil, NYX Gaming, Quickspin, Big Time Gaming, Triple Edge Studios, JustForTheWin, Evolution Gaming, ELK Studios, NextGen Gaming, Fantasma Games, PearFiction, Stormcraft Studios, Nothern Lights Gaming and many more.
As mentioned, Pelaa casino offers well over 1,100 different casino games including slots, jackpots, table and live casino games. But what exactly can you play? Let’s find out.
Once you’ve registered, you’ll have access to a wide selection of slots. This includes Immortal Romance, Starburst, Pirates’ Plenty The Sunken Treasure, Gemix, Wild Wild Chest, Thunderstruck II, Fire Joker, Raging Rex, Game Of Thrones, Bonanza MegaWays, Rainbrew, Dead Or Alive, Sweet Alchemy, Golden Ticket, Northern Sky, 1 Can 2 Can, Goldilocks And The Wild Bears, Jungle Books, Street Magic, Hidden Valley, Easter Island, Rich Wilde And The Tome Of Madness, Village People Macho Moves, Spinsane, White Rabbit MegaWays and so much more.
If you prefer landing bigger jackpots, you can play Pelaa’s jackpots including Totem Lightning Power Reels, Holmes And The Stolen Stones, Mega Moolah, Dragon Chase, Ozwin’s Jackpots, Gemtastic, Reactor, Mega Fortune, Leprechaun Goes To Hell, Gunslinger Reloaded, Divine Fortune and many others.
If spinning slots aren’t your thing, you can always try playing some table games. This includes Blackjack Classic, Auto Roulette, Classic Blackjack Gold, American Roulette, European Blackjack, The Poker Guy, Baccarat, Mahjong Exchange, Monkey Keno, Spanish 21 Blackjack Gold, High Limit Baccarat, Vegas Strip Blackjack Gold, Multi-Wheel Roulette Gold, Blackjack Multi-Hand, European Roulette, Casino Hold’em, European Roulette Pro, Lightning Roulette, Mahjong Exchange, All American’s Double Up, Super Fun 21, Single Deck Blackjack and many more.
On top of all that, Pelaa Casino also runs a live casino where real-life dealers are streamed directly to you. The games offered here include Lightning Roulette, Speed Baccarat, Rapid Roulette, Immersive Roulette, American Roulette, Side Bet City, Deal Or No Deal, Dream Catcher, Caribbean Stud Poker, Dragon Tiger, Double Ball Roulette, Baccarat Controlled Squeeze, Baccarat, Three Card Poker, Grand Casino Roulette, Lightning Dice, Football Studio, Texas Hold’em Bonus and so many more.
Promotions And Welcome Bonus
Pelaa Casino is giving away a generous welcome bonus to brand new players. Anyone who registers at the online casino will be offered a 100% match of up to £100 welcome bonus plus 150 spins on Gonzo’s Quest. According to the terms and conditions, the bonus is only available to new users who make a deposit of £10 or more. Your deposit will be doubled up to £100 and you will immediately receive 15 spins on Gonzo’s Quest. For the next nine days, you’ll receive 15 spins on Gonzo.
The bonus funds will need to be wagered 40x before anything can be withdrawn. Meanwhile, the spins are only valid for 72 hours upon being credited to your account and the maximum withdrawal amount from spins winnings is £100. In addition, users who deposit via Skrill and Neteller are not eligible for the bonus.
Live Casino Welcome Bonus
Unlike most other online casinos, Pelaa is also giving away a live casino welcome bonus to users who prefer playing with real people. New users can claim a 100% up to £100 bonus on live casino games with a deposit of £10 or more. However, the bonus must be wagered 40x before anything can be withdrawn and deposits made via Skrill and Neteller are not valid.
Free Spins And No Deposit Bonus
While many online casinos are now offering new customers a no deposit bonus consisting of cash or spins, this site does not. This means there isn’t a Pelaa no deposit bonus since all bonuses at the site require a deposit of £10 or more.
Promo codes are becoming more and more popular at online casinos, requiring users to enter specific codes in order to successfully claim a bonus. However, there are currently no Pelaa promo codes as all bonuses are automatically credited to your account.
Pelaa casino is also running several other promotions along with its two welcome bonuses. For example, you can earn free spins on Tuesday by depositing and playing £10 between the Monday and Friday before. On top of that, Pelaa is also running a special bonus for the weekend. Users who make two deposits totalling £50 or more between Monday and Thursday will receive a 25% bonus of up to £100 on Friday!
Pelaa Casino runs a VIP Club where users can receive additional benefits. To join the VIP program, you’ll need to regularly deposit and withdraw money at Pelaa casino and once you’ve fulfilled certain requirements, the site’s customer support team will invite you to join the program. From there, you’ll benefit from a dedicated account manager, exclusive promotions and bonuses, a monthly VIP prize drawn, personalised emails, a personal withdrawal plan, birthday gifts and much more.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
One of the reasons Pelaa has become popular is because it accepts a variety of payment methods. This allows you to deposit in your preferred method, including:
- VISA/MasterCard: Available instantly
- Skrill: Available instantly
- Neteller: Available instantly
- Paysafecard: Available instantly
- Boku: Available instantly
- Bank Transfer: Available instantly
In addition to these payment methods, Pelaa also accepts Pay N Play in Sweden and Finland, and the site does not charge you any additional fees for making a deposit.
With the exception of Boku and Paysafecard, Pelaa accepts all of the above methods for withdrawals. According to Pelaa, you should receive your withdrawal between 24-72 hours after requesting it, which means Pelaa has some of the fastest payouts we’ve ever seen. However, it’s important to know that Pelaa charges a 2% handling fee with a minimum fee of £0.80 on all withdrawals.
Under rules from the UK Gambling Commission, all new casino users are required to verify their accounts. This is done by submitting documents to the online casino which prove your identity, address and source of funds. The documents accept can include:
- ID: Passport, driver’s license, birth certificate or citizenship card
- Address: Bank statement or letter, utility bill, tax bill, a letter from an official organisation
- Funds: Scans of your debit or credit card, screenshots of your e-Wallet or bank statement
You can either send the documents to docs@Pelaa.com or send them via the site’s live chat service. Once you’ve sent them, it can take between 48 and 72 hours before your account is fully verified.
Pelaa takes customer support seriously, offering users multiple ways to contact the customer service team. If you encounter a problem or need some guidance, you can contact the support team by calling 0800 029 4558 (UK) or 00356 2778 2825. Alternatively, you can send an email to firstname.lastname@example.org or launch the site’s live chat service.
Live Chat: Our Experience
When we launched the Pelaa live chat service, we were instantly greeted by a customer support agent. We found that the agents we spoke to were friendly, welcoming and incredibly helpful. While it took a while for the agents to respond to us (Due to a slow internet connection we were told), they answered all of our questions and went out of their way to help us, which was great. If you run into any problems when playing at Pelaa, we suggest you either contact the support team by either launching the live chat support or calling the appropriate telephone number.
Pelaa Casino is mobile-friendly. However, the site does not offer dedicated mobile apps which means the only way you can play is in-browser. To do this, you need to launch your smartphone browser, load up the Pelaa mobile website and then register or log in. From there, you can play your favourite games, claim bonuses and promotions, deposit and withdraw money, and much more. However, it’s important to note that older games built with Flash will not be compatible with your smartphone. These games can only be played on desktop or laptop computers.
As mentioned, Pelaa Casino is owned by Genesis Global Limited, a firm which owns several other online casinos. This means that the Pelaa Casino sister sites are Casino Cruise, Casino Joy, Genesis Casino, Spin It and Vegas Hero.
If you enjoy playing here, we suggest you try out Pelaa sister sites Genesis Casino, Vegas Hero, Casino Cruise and Spin It, all of which offer a great selection of games and bonuses. If you can’t decide between these Pelaa Casino sister sites, you can try spinning the Wheel Of Genesis, developed by Genesis Global Limited, that will select a site for you. The Wheel Of Genesis also displays all welcome bonuses too, so you can find one you enjoy.
Pelaa is a great online casino that offers players a lot. The site provides users with a huge collection of various games as well as a generous welcome bonus and fun VIP program. What we really enjoy about Pelaa Casino is its fast payouts, game selection and it’s mobile-friendliness, which allows you to play when and where you want. However, we dislike that the casino doesn’t offer any dedicated mobile apps. It’d be great to see Pelaa launch a mobile app to give players more freedom over how to play at the online casino. Regardless, Pelaa is a great casino and one well worth trying.