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Cloud Casino Review (2020)
Cloud Casino is an online casino that offers a wide range of games including slots, jackpots, table and live casino games. The site is powered by Nektan, offers numerous bonuses and promotions, provides several customer service options as well as a fun VIP program. The casino, which accepts several popular payment options such as PayPal and Boku, also possesses a valid license from the UK Gambling Commission (License #39107) and has partnered with several charities and services such as GamCare, BeGambleAware and GamStop to promote responsible gambling. If you’re interested in the casino, you can find out more by reading our Cloud Casino Review below.
- A wide range of games to play
- Mobile-friendly layout
- Generous welcome bonus
- Payouts take longer than other casinos
- No casino smartphone app
- Disappointing customer support
Cloud Casino offers well over 600 different casino games, all of which are provided by several leading game developers including Microgaming, Red Tiger, Pragmatic Play, NetEnt, IGT, Yggdrasil and Scientific Gaming. You’ll also find games by Bet Digital, Big Time Gaming, Blueprint Gaming, ELK Studios, Evolution Gaming, Eyecon, Foxium, Gamevy, Iron Dog, Konami, Lightning Box, Merkur, Nektan, NextGen Gaming, NYX Gaming, Realistic Gaming and many more on the website.
The range of software providers offered at Cloud Casino UK means that there’s a larger variety of games to play, each featuring different gameplay mechanics and unique themes. In addition, the game providers offered regularly develop and release new games so there will always be something new to try.
We’ve already mentioned that Cloud Casino offers over 600 different casino games. The collection includes slots, jackpots, table and live casino games, but what can you actually play?
Once you’re registered at Cloud Casino, you’ll have access to slots such as Ghostbuster Spectral Search, Lucky Wizard, Highlander, Thundercats, Agent Jane Blonde, Mythic Maiden, Game Of Thrones, Family Guy, Jurassic World, Asgardian Stones, Dead Or Alive, Bridesmaids, Finn And The Swirly Spin, Lucha Legends, Caravan To Cairo, Neon Jungle, Platooners, Snow Leopard, Taco Brothers and so many more.
In addition to the above, Cloud Casino also offers jackpot games such as The Pig Wizard, Divine Fortune, Siberian Storm, Genie Jackpot, Wolf Run, Slots O’ Gold, Vikings Of Fortune, Top Cat, Paws Of Fury, Gong Xi Fa Cai, Star Lanterns, Worms Reloaded and several others.
Users bored of the slots can turn their attention to Cloud Casino’s classic table games. The games here include Punto Banco, Blackjack, Oasis Poker, American Roulette, Blackjack Professional, Blackjack European, Texas Hold’em, Hi-Lo Blackjack and Pontoon.
Anyone seeking an authentic experience can try out Cloud Casino’s live casino games where real dealers are streamed directly to you, allowing you to interact with them and other players. The games here include Blackjack Pro, Speed Roulette, Blackjack Platinum VIP, Auto Roulette La Parage, Baccarat, Blackjack Fortune VIP, Baccarat Squeeze, Diamond VIP, Dream Catcher, Roulette Pro, Auto Roulette, Blackjack Party, Double Ball Roulette and many more variations.
Scratchcards and Instant Win Games
If the above isn’t enough for you, Cloud Casino UK also offers a range of instant-win games and scratchcards, perfect for you if you feel you need to take a break from the harder and more demanding casino games and slots. The games here include Wheel Of Fortune, Colour Cubes, The Lady Bingo, Spinlotto, Oil Mania, Big Foot, Cash Cookout, Texas Hold’em, Mayan Bonus, Fast Buck Lucky, Harley Davidson Motor Cycles, Ca$h Buster, Treasure 7X7, Mayan Legend, Breaking Bad and Quick Fire Cash.
Promotions and Bonus
Welcome Bonus: Updated For 2020
Anyone who registers at Cloud Casino can claim up a £400 welcome bonus with 150 spins on Starburst. The bonus is credited across three main deposits as follows:
- First deposit: 100% match bonus up to £100 plus 50 spins on Starburst
- Second deposit: 100% match bonus up to £100 plus 50 spins on Starburst
- Third deposit: 50% match up to £200 plus 50 spins on Starburst
According to the terms and conditions, you’ll need to deposit a minimum of £10 per each of the bonuses. What’s more, the bonuses and the winnings from the spins must all be wagered 40x before anything else be withdrawn.
Previous Welcome Offer
Please note that the welcome bonus below is no longer available
New users who register at Cloud Casino can claim a generous welcome bonus of up to £1000 split over the first three deposits and 100 spins on Leprechaun Songs. The welcome pack is structured as follows;
- 1st deposit: Up to £150 + 50 Spins
- 2nd deposit: Up to £350 + 25 Spins
- 3rd deposit: Up to £500 + 25 Spins
The spins at Cloud Casino are valid on the online slot Leprechaun Songs. All winnings from spins and bonus money must be wagered 40x before it becomes eligible for cashout.
No Deposit Bonus Free Spins
While there previously was a Cloud Casino no deposit bonus that consisted of 10 free spins on Starburst, the online casino no longer offers this. At the time of writing, there is no Cloud Casino no deposit casino bonus.
While many online casinos require you to enter a promo code or bonus code when claiming a bonus or entering a promotion. However, Cloud Casino does not require you to do so as all bonuses are automatically credited to your account.
Cloud Casino UK also offers timed promotions such as the Booster Bonus 20 where players can claim a 20% bonus match of up to £100 plus five spins on Leprechaun Song. According to the terms and conditions, the bonus can only be claimed on Wednesdays throughout March and users must deposit a minimum of £20. In addition, the bonus must be wagered 35x before anything can be withdrawn.
In addition, Cloud Casino is running a Weekend Bonanza bonus on weekends throughout March where players can earn 20 spins with a £20 deposit. According to the terms and conditions, the spins can only be used on the Asgard slot and winnings must be wagered 35x before they can be withdrawn. The fun doesn’t end there as users can claim even more bonus spins. Cloud Casino is running an additional promotion where users can deposit £20 and receive 20 spins or deposit £40 and receive 50 spins. The bonus spins can only be used on the Wolf Gold slot and winnings must be wagered 35x.
If that isn’t enough for you, Cloud Casino also runs a VIP Club which is comprised of several different levels, each with their own benefits. You can join the first level of the VIP Club by depositing a minimum of £2,000. The levels are:
- Silver: Deposit a minimum of £2,000
- Gold: Deposit a minimum of £5,000
- Premiere: Deposit a minimum of £10,000
- Elite: Deposit a minimum of £20,000
Benefits for joining the VIP Club include personal account managers, exclusive promotions and bonuses, special gifts, faster withdrawals and higher deposit limits. In addition, users in the Premiere and Elite levels benefit from 5% and 10% cashback bonuses which pay back to players after unlucky wagers.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
Cloud Casino UK accepts a wide range of payment options, allowing you to deposit in your preferred method including Boku, a mobile-based payment method. At the time of writing, you can deposit via:
- VISA and MasterCard: Available immediately
- Skrill: Available immediately
- Neteller: Available immediately
- Boku: Available immediately
- Trustly: Available immediately
- Paysafecard: Available immediately
- PayPal: Available immediately
According to the website, players must deposit a minimum of £15 and a maximum of £30 for Boku and deposit a minimum of £10 for all other payment options. In addition, a fee of 15% will be deducted from your deposit via Boku. All other deposits are free of charge.
With the exception of Boku, most of the above payment options can be used for withdrawals. However, the time it takes for Cloud Casino UK to process and reach your account differs depending on the method used. Take a look below for more information:
- VISA and MasterCard: Between three to five business days
- Skrill: Up to three business days
- Neteller: Up to three business days
- Trustly: Between three to five business days
- Paysafecard: Between three to five business days
- PayPal: Up to three business days
According to a customer support agent, Cloud Casino does not charge anything for withdrawals, making them completely free. However, the online casino holds the withdrawal in a pending state for three business days before sending it your way.
After you’ve registered, deposited and wagered, you’ll have the option to verify your account. As by law, all online casinos are required to verify their customers and this must be done before withdrawals can be paid out. To verify your account, you’ll need to provide the casino with documents such as:
- A passport, government-issued ID or driver’s license
- A bank statement or utility bill no older than three months
In addition, you’ll need to verify your payment options. This is done by providing the casino with scans or photos of the back and front of your debit or credit card, screenshots of your bank or e-Wallet account or a copy of your bank statement. Once you’ve shared the documents, it can take up to three business days for the casino to process them and completely verify your accounts. Since many people wait until after they’ve requested a withdrawal to verify their account, their first withdrawal is often put on hold which can be frustrating. This is why we suggest you try and verify your account as soon as you can.
If you run into a problem when playing at Cloud Casino or you have a question that needs answering, you can contact Cloud Casino’s customer support agents. This can be done by either calling them on 020 3457 3256, emailing them on firstname.lastname@example.org or by launching the live chat service. According to Cloud Casino, the email and live chat services are available 24 hours a day while the phone line can only be accessed between 8 AM and midnight, seven days a week.
Live Chat: Our Experience
When we first launched Cloud Casino’s live chat service we were forced to wait several minutes before an agent responded to us. However, the experience was somewhat disappointing as the agent was incredibly slow at replying to our questions though they improved drastically towards the end of our conversation. Despite this, we found that the agent provided us with the information we requested and was incredibly helpful and friendly. If you run into a problem, we do suggest that you use the live chat service as there’s a higher chance of the agents helping you sort out the problem.
At CasinosToPlay we regularly test and evaluate the live chat services of an online casino to ensure all customers are treated equally and fairly.
One of the reasons Cloud Casino is popular is because it’s mobile-friendly. Since Cloud casino doesn’t offer a dedicated mobile app, users must play in-browser. This can be done by launching the internet browser on your mobile device, loading up the Cloud Casino mobile website and logging-in or registering.
The site works just like the desktop version, allowing you to play your favourite Cloud Casino games, claim bonuses, contact customer support and much more. Since it’s all done over the web, you won’t need to download any software. However, it’s important to note that older games developed with Flash will be incompatible with most smartphone devices, which means you will not be able to play these games.
Note: If you’d like to find an online casino that does offer a dedicated mobile app, click here to view all available options for Android devices.
Cloud Casino is owned by Nektan (Gibraltar) Limited, a firm which also powers the online casino through their own software. Nektan also owns several other firms, making Cloud Casino’s sister sites Pretty Riches, Bonzo Spins, Casino Mobile, Cherry Wins, Monster Casino, Neon Jackpot, Play UK, Pocket Safari, Samba Slots, Simply Casino, Super Fortunes, Velvet Riches, Kerching and so many more. If you enjoy playing at Cloud Casino, we suggest you also try out sister sites Monster Casino, Play UK, Kerching, Clover Casino and Mobile Casino.
Cloud Casino is a great online casino. It’s hugely popular in the UK due to its collection of games and promotions. In addition, it’s mobile-friendliness and easy-to-use layout makes it a great online casino for people who prefer playing on-the-go or away from desktop computers and laptops. However, we were somewhat disappointed with the customer support which we believe could be improved. In addition, we think that the payouts are somewhat slow compared to most other online casinos and it’d be great to see Cloud Casino address this in the future. If you’ve read our Cloud Casino review and think it’s a perfect fit for you, why not register today and try it out?
Questions & Answers (FAQ)
Who owns Cloud Casino?
Cloud Casino is owned by Nektan, a gambling operator which owns several other casinos. This means that Cloud Casino sister sites are Play UK, The Sun Play and Kerching. All of the Cloud Casino sister sites offer a wide collection of games as well as numerous promotions and bonuses.
What games does Cloud Casino offer?
Once you successfully register at Cloud Casino you will have access to slots, jackpots, table games, scratchcards and live casino games. All of these are provided by developers such as NetEnt, IGT, Iron Dog Studios, Lightning Box, ELK Studios, Microgaming, Red Tiger Gaming and many more – check our casino review for full details.
Does Cloud Casino UK charge for deposits and withdrawals?
Cloud Casino UK deducts a 15% fee from all deposits made via Boku. However, the online casino does not charge anything for withdrawals so they’re completely free!