Cloud Casino Review 2021

Cloud is a safe online casino owned by Grace Media Limited. New players in the UK receive a welcome bonus of up to £500 and 150 spins. For real money deposits and withdrawals, Cloud Casino offers various secure payment methods.

Feature Offer
Bonus £500
Spins 150
Min Deposit £10
PayPal Yes
Live Chat Yes
Our Rating 4.5/5

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Pros

  • A wide range of games to play
  • Mobile-friendly layout
  • Generous welcome bonus

Cons

  • Payouts take longer than other casinos
  • No casino smartphone app
  • Disappointing customer support

Casino Software

Cloud Casino offers well over 600 different casino games, all of which are provided by several leading game developers including Microgaming, Red Tiger, Pragmatic Play, NetEnt, IGT, Yggdrasil and Scientific Gaming. You’ll also find games by Bet Digital, Big Time Gaming, Blueprint Gaming, ELK Studios, Evolution Gaming, Eyecon, Foxium, Gamevy, Iron Dog, Konami, Lightning Box, Merkur, NextGen Gaming, NYX Gaming, Realistic Gaming and many more on the website.

The range of software providers offered at Cloud Casino UK means that there’s a larger variety of games to play, each featuring different gameplay mechanics and unique themes. In addition, the game providers offered regularly develop and release new games so there will always be something new to try.

Game Selection

We’ve already mentioned that Cloud Casino offers over 600 different casino games. The collection includes slots, jackpots, table and live casino games, but what can you actually play?

Slots

Once you’re registered at Cloud Casino, you’ll have access to slots such as Divine Links, Red Bar, Vault Craker, Buffalo King MegaWays, Book Of King Arthur, Lightning ShenLong, Perfect Potions MegaWays, 777 Strike, Cluster Slide, Eye Of Dead, FLoating Dragon, Gold Collector, Before Time Runs Out, Cash Ultimate, Juicy Fruits, Madame Destiny MegaWays, Pachinko, Hyper Strike, Scroll Of Egypt, Fruit Shop MegaWays, and so many more.

Table Games

Users bored of the slots can turn their attention to Cloud Casino’s classic table games. The games here include Blackjack, Roulette, Blackjack 21+3, Hi Lo Blackjack, Dolphin’s Roulette, Multi-hand Blackjack, and more.

Live Casino

Anyone seeking an authentic experience can try out Cloud Casino’s live casino games where real dealers are streamed directly to you, allowing you to interact with them and other players. The games here include Blackjack Pro, Auto Roulette, Blackjack One, Roulette Pro, VIP Blackjack, and many more variations.

Scratchcards and Instant Win Games

If the above isn’t enough for you, Cloud Casino UK also offers a range of instant-win games and scratchcards, perfect for you if you feel you need to take a break from the harder and more demanding casino games and slots. The games here include Toro Bravo Scratch, Playboy Gold, Boss The Lotto, Oil Mania Scratch, The Snake Charmer, Big Foot Scratch, Diamond Deal, Foxin’ Wins, Medusa Scratch, and more.

Games Available
Slots 500+
Table Games N/A
Live Casino N/A

Promotions and Bonus

Welcome Bonus: Updated For 2021

Anyone who registers at Cloud Casino can claim up a £500 welcome bonus with 150 spins on Starburst, Aloha! Cluster Pays or Finn And The Swirly Spin. The bonus is credited across three main deposits as follows:

  • First deposit: 100% match bonus up to £100 plus 100 spins
  • Second deposit: 50% match bonus up to £100 plus 25 spins
  • Third deposit: 50% match up to £300 plus 25 spins

According to the terms and conditions, you’ll need to deposit a minimum of £10 to claim each of the bonuses. What’s more, the bonuses combined with their deposits must be wagered 30x and the winnings from the spins must be wagered 30x before anything can be withdrawn.

Previous Welcome Offer

Please note that the welcome bonus below is no longer available

New users who register at Cloud Casino can claim a generous welcome bonus of up to £1000 split over the first three deposits and 100 spins on Leprechaun Songs. The welcome pack is structured as follows;

  • 1st deposit: Up to £150 + 50 Spins
  • 2nd deposit: Up to £350 + 25 Spins
  • 3rd deposit: Up to £500 + 25 Spins

The spins at Cloud Casino are valid on the online slot Leprechaun Songs. All winnings from spins and bonus money must be wagered 40x before it becomes eligible for cashout.

No Deposit Bonus Free Spins

While there previously was a Cloud Casino no deposit bonus that consisted of 10 free spins on Starburst, the online casino no longer offers this. At the time of writing, there is no Cloud Casino no deposit casino bonus.

Promo Code

While many online casinos require you to enter a promo code or bonus code when claiming a bonus or entering a promotion. Cloud Casino currently does require a bonus code if you’re looking to claim the generous bingo welcome package, you just need to make a deposit with Cloud Casino promo code BINGO. Details on what you receive can be found below.

Other Promotions

Alongside the above welcome package, Cloud Casino UK also offers other promotions. These include a bingo promotion in which you can claim a £30 bonus, 30 spins on Starburst, and a free week of bingo. To claim all of this, you need to deposit with Cloud Casino promo code BINGO.  What’s more, Cloud Casino regularly runs limited-time promotions, so make sure to check back regularly.

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VIP Club

If that isn’t enough for you, Cloud Casino also runs a VIP Club which is comprised of one level; the Diamond VIP. As a VIP, you can enjoy a 24/7 customer support team, special high-roller bonuses, unique gifts, VIP promotions, exclusive and tailored deals, and plenty more.

Payment Options

Deposit

Cloud Casino UK accepts a wide range of payment options, allowing you to deposit in your preferred method including Boku, a mobile-based payment method. At the time of writing, you can deposit via:

  • VISA and MasterCard: Available immediately
  • Skrill: Available immediately
  • Neteller: Available immediately
  • Boku: Available immediately
  • PayPal: Available immediately

According to the website, players must deposit a minimum of £10 and a maximum of £30 for Boku and deposit a minimum of £10 and a maximum of £2,500 for all other payment options. In addition, a fee of 15% will be deducted from your deposit via Boku. All other deposits are free of charge.

Cloud Withdrawals

With the exception of Boku, most of the above payment options can be used for withdrawals. However, the time it takes for Cloud Casino UK to process and reach your account differs depending on the method used. Take a look below for more information:

  • VISA and MasterCard: Between two to three business days
  • Skrill: Between two to three business days
  • Neteller: Between two to three business days
  • PayPal: Between two to three business days

According to a customer support agent, Cloud Casino does not charge anything for withdrawals, making them completely free. However, the online casino holds the withdrawal in a pending state for three business days before sending it your way.

Account Verification

After you’ve registered, deposited and wagered, you’ll have the option to verify your account. As by law, all online casinos are required to verify their customers and this must be done before withdrawals can be paid out. To verify your account, you’ll need to provide the casino with documents such as:

  • A passport, government-issued ID or driver’s license
  • A bank statement or utility bill no older than three months

In addition, you’ll need to verify your payment options. This is done by providing the casino with scans or photos of the back and front of your debit or credit card, screenshots of your bank or e-Wallet account or a copy of your bank statement. Once you’ve shared the documents, it can take up to three business days for the casino to process them and completely verify your accounts. Since many people wait until after they’ve requested a withdrawal to verify their account, their first withdrawal is often put on hold which can be frustrating. This is why we suggest you try and verify your account as soon as you can.

Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.

Customer Support

If you run into a problem when playing at Cloud Casino or you have a question that needs answering, you can contact Cloud Casino’s customer support agents. This can be done by either calling them on 0161 669 9000, emailing them on customersupport@thegracemedia.com or by launching the live chat service. According to Cloud Casino, the email and live chat services are available 24 hours a day while the phone line can only be accessed between 8 AM and midnight, seven days a week.

Live Chat: Our Experience

When we first launched Cloud Casino’s live chat service we were forced to wait several minutes before an agent responded to us. However, the experience was somewhat disappointing as the agent was incredibly slow at replying to our questions though they improved drastically towards the end of our conversation. Despite this, we found that the agent provided us with the information we requested and was incredibly helpful and friendly. If you run into a problem, we do suggest that you use the live chat service as there’s a higher chance of the agents helping you sort out the problem.

At CasinosToPlay we regularly test and evaluate the live chat services of an online casino to ensure all customers are treated equally and fairly.

Mobile Casino

One of the reasons Cloud Casino is popular is because it’s mobile-friendly. Since Cloud casino doesn’t offer a dedicated mobile app, users must play in-browser. This can be done by launching the internet browser on your mobile device, loading up the Cloud Casino mobile website and logging-in or registering.

The site works just like the desktop version, allowing you to play your favourite Cloud Casino games, claim bonuses, contact customer support and much more. Since it’s all done over the web, you won’t need to download any software. However, it’s important to note that older games developed with Flash will be incompatible with most smartphone devices, which means you will not be able to play these games.

Note: If you’d like to find an online casino that does offer a dedicated mobile app, click here to view all available options for Android devices.

Sister Sites

Cloud Casino is owned by Grace Media Limited, a firm that also powers the online casino through their own software. Grade Media Limited also owns several other firms, making Cloud Casino’s sister sites Pretty Riches, Bonzo Spins, Casino Mobile, Cherry Wins, Monster Casino, Neon Jackpot, Play UK, Pocket Safari, Samba Slots, Simply Casino, Super Fortunes, Velvet Riches, Kerching and so many more. If you enjoy playing at Cloud Casino, we suggest you also try out sister sites Monster Casino, Play UK, Kerching, Clover Casino and Mobile Casino.

Related Casino Bonus Amount Spins
Jackpot Mobile Casino £500 50
Fortune Mobile Casino £500 150
Vegas Wins Casino £1000 100
Fruity Wins Casino £1,000 100
Monster Casino £500 50
The Gold Lounge Casino £20 N/A
PlayUK Casino £100 100
Kerching Casino £500 150
The Sun Play Casino [Closed] £400 150

Summary

Cloud Casino is a great online casino. It’s hugely popular in the UK due to its collection of games and promotions. In addition, it’s mobile-friendliness and easy-to-use layout makes it a great online casino for people who prefer playing on-the-go or away from desktop computers and laptops. However, we were somewhat disappointed with the customer support which we believe could be improved. In addition, we think that the payouts are somewhat slow compared to most other online casinos and it’d be great to see Cloud Casino address this in the future. If you’ve read our Cloud Casino review and think it’s a perfect fit for you, why not register today and try it out?

Questions & Answers (FAQ)

Who owns Cloud Casino?

Cloud Casino is owned by Grace Media Limited, a gambling operator which owns several other casinos. This means that Cloud Casino sister sites are Play UK, The Sun Play and Kerching. All of the Cloud Casino sister sites offer a wide collection of games as well as numerous promotions and bonuses.

What games does Cloud Casino offer?

Once you successfully register at Cloud Casino you will have access to slots, jackpots, table games, scratchcards and live casino games. All of these are provided by developers such as NetEnt, IGT, Iron Dog Studios, Lightning Box, ELK Studios, Microgaming, Red Tiger Gaming and many more – check our casino review for full details.

Does Cloud Casino UK charge for deposits and withdrawals?

Cloud Casino UK deducts a 15% fee from all deposits made via Boku. However, the online casino does not charge anything for withdrawals so they’re completely free!

Company Information

Info Details
Launched 2016
License UK (#56784)
Operator Grace Media Limited
Email customersupport@thegracemedia.com