PlayUK Casino Review 2021

PlayUK is a safe online casino owned by Grace Media Limited. New players in the UK receive a welcome bonus of up to £100 and 100 spins. For real money deposits and withdrawals, PlayUK Casino offers various secure payment methods.

Feature Offer
Bonus £100
Spins 100
Min Deposit £10
PayPal Yes
Live Chat Yes
Our Rating 4.2/5

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Pros

  • Over 600 different casino games
  • Great customer support
  • Mobile-friendly website

Cons

  • Withdrawals can take several days
  • High wagering requirements
  • Website feels outdated

Casino Software

To offer you its collection of online casino games, Play UK has teamed up with several leading game providers including RabCat, 1X2 Gaming, Leander, Thunderkick, Cryptologic, Genesis, iGaming2Go, NYX Gaming, Big Time Gaming, Quickspin, Microgaming, NetEnt, ELK Studios, 2By2Gaming and NextGen Gaming. You’ll also find games by Red Tiger Gaming, Foxium, Eyecon, Iron Dog, Konami, Pragmatic Play, Rising Entertainment, Bet Digital, Realistic Games, Scientific Gaming, Blueprint Gaming and much more.

Game Selection

Play UK Casino offers around 650 different casino games. We’ve already touched on what the type of games offered but we now think it’s time to take a closer look at the games available at the casino.

Slots

The slots available at Play UK include Ted, DaVinci Diamonds, Cleopatra, Temple Quest Spinfinity, Rainbow Riches Pick N Mix, Finn And The Swirly Spin, Mild Rockers, Playboy Gold, Starlight Kiss, Gordon Ramsay Hell’s Kitchen, Fluffy Favourites MegaWays, Big Bass Bonanza, Santa King MegaWays, Assassin Moon, Book Of Kingdoms, Raging Rhino Rampage, Augustus, Katmandu Gold, Aloha! Christmas, Lucky’s Fish & Chips, A Tale Of Elves, Jingle Bells Power Reels, and several others.

Table Games

If slots aren’t your thing you can always play Play UK’s table games. These include Blackjack, Pontoon, Oasis Poker, Blackjack One, Roulette, Hi-Lo Blackjack, American Roulette, and so much more.

Live Casino

Players seeking an authentic experience can play the casino’s live casino games where real dealers are streamed directly to you, allowing you to interact with them and other users. The games offered here include Lightning Roulette, Blackjack, Immersive Roulette, Dream Catcher, Blackjack Silver, Speed Baccarat, and several more variations.

Bingo

Play UK Casino also offers bingo rooms that provide you with 90-ball, 75-ball, and 80-ball bingo. Each bingo rooms offers varying prizes and they each have different themes, which is great.

Scratchcards And Instant Win Games

If you want to take a break from the above games, you can always opt for scratchcards and instant-win content which are much more relaxing. The games offered at Play UK include Toro Bravo, Gold Creek Superpays, Fruitbar, Fast Buck Lucky, Erik The Viking, 9 Planet Shockers, and so much more.

Games Available
Slots 500+
Table Games N/A
Live Casino N/A

Promotions and Bonuses

Welcome Package

Anyone who registers at Play UK can claim a welcome bonus consisting of a 100% match up to £100 plus 100 spins on Starburst. According to the terms and conditions, you will need to make a deposit of £10 or more to claim the bonus. The winnings from spins and the bonus combined with its deposit must all be wagered 40x before anything can be withdrawn.

Alternatively, Play UK is giving all new users a chance to claim a bingo welcome package, which includes a £30 bingo bonus, 30 free spins on Starburst, and a week of free bingo on the Free Room. According to the terms and conditions of this bonus, you’ll need to make a deposit of £10 with Play UK promo code BINGO. The bonus must be wagered 5x before anything can be withdrawn.

Free Spins

Play UK previously offered players 10 no deposit free spins, but it no longer does. There is no free spins bonus at Play UK as all bonuses require you to make a deposit of £10 or more.

Bonus Code

At the time of writing, the only Play UK promotion that requires a promo code or bonus code is the bingo welcome package, which requires the BINGO Play UK bonus code. More details can be found above.

Other Promotions

Alongside all of these promotions, you can claim additional spins on selected slots over the week and weekend, and claim more spins on the Game Of The Week by making a deposit between Monday and Wednesday.

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VIP Club

In addition to offering all of the above promotions and bonuses, Play UK also runs a VIP Club that consists of one main level. Once you’re invited to join the VIP Club, you’ll be given access to a variety of benefits, including personal account managers, exclusive promotions and bonuses, special gifts, invitations to real events, and much more.

Payment Options

Deposit

Play UK accepts several major payment methods, allowing you to deposit in your preferred payment method. At the time of writing, the methods accepted are:

  • VISA / MasterCard: Available immediately
  • PayPal: Available immediately
  • Skrill: Available immediately
  • Neteller: Available immediately
  • Trustly: Available immediately
  • Paysafecard: Available immediately
  • Boku: Available immediately

While most of the above deposits are free, Play UK will deduct a 15% fee from your deposit via Boku. Other deposits will be completely free of charge.

PlayUK Withdrawals

With the exception of Boku, you can use all of the above payment methods for withdrawals. However, the time it takes for them to process and reach your account can differ depending on the method chosen. Take a look below for more information:

  • VISA / MasterCard: Up to five business days
  • Paysafecard: Up to five business days
  • Skrill: Up to three business days
  • Neteller: Up to three business days
  • Trustly: Up to five business days
  • PayPal: Up to three business days

While users may be deposited for deposits, all withdrawals at Play UK are free. This means you won’t have to face any additional charges. It’s also important to note that Play UK will process withdrawals for three days before sending the payments out to you.

Account Verification

Sometime after registering at the online casino, Play UK will prompt you to verify your account by sharing documents. These documents should confirm your home address, your identity and your payment method. To do this, you’ll need to send Play UK the following documents:

  • Identity: Passport, citizenship card or driver’s license
  • Address: A bank statement or utility bill no older than three months
  • Payment: Scans of the front and back of your credit or debit card or screenshots of your bank or e-Wallet accounts

This process can take several days to complete so we suggest you try and verify your account as soon as you can. Most people are left frustrated as they forget about the process until the casino pauses their withdrawal process.

Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.

Customer Support

Play UK, like all other Grace Media Limited websites, believes in customer support and works hard to provide you with the best possible service. There are three ways of contacting the casino’s customer support team:

  • Telephone 0161 669 9000
  • Email customersupport@thegracemedia.com
  • Launch live chat

According to Play UK, the site’s email service operates 24/7 but the phone line and live chat service are only accessible between 8 AM and midnight, seven days a week. This can be frustrating for someone who is playing out of hours and needs immediate help.

Live Chat: Our Experience

When we launched Play UK’s live chat service, we were immediately greeted by a customer support agent. They were friendly and helpful and answered all of our questions quickly. However, we found that they often replied with short answers and we had to repeatedly ask them to expand on their answers. If you run into a problem, we suggest you take advantage of Play UK’s live chat service as the agents are incredibly helpful and friendly. If you’re playing out-of-hours, we suggest you use the email feature as the team vows to reply within 24 hours.

Mobile-Friendliness

Like all other Grace Media Limited websites, Play UK is mobile-friendly. However, you can only play at the casino through your smartphone browser as the casino does not offer a dedicated mobile application.

You can do this by launching your smartphone’s internet browser and then loading up the website. From there, you’re free to log-in and play games or register. The mobile site functions similarly to the desktop site, allowing you to swipe through the games, claim bonuses and do everything else you can on desktop computers or laptops. The main difference between the mobile site and desktop site is that older games developed with Flash will be unplayable on mobile as most smartphones are incompatible with Flash Player.

Sister Sites

If you enjoy playing at Play UK you’ll be glad to hear that the casino has several sister sites which all offer great bonuses, promotions and a huge selection of games. Play UK is owned by Grace Media Limited which also owns Lightning Wilds, Pretty Riches, Bonzo Spins, Captain Wins, City AM Casino, Cloud Casino, Coin Falls, Dumbo Casino, Fortune Frenzy, Cloud Casino, Monster Casino, Mobile Casino, Clover Casino, Fruity Vegas and so much more.

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Summary

Play UK is a great online casino website if you enjoy a variety of games. The site functions like most other Grace Media Limited websites but features a more nuanced theme, though it does feel outdated. You’ll find a huge selection of games, several exciting promotions as well as good customer support.

Like with other Grace Media Limited websites, we have to point out that Play UK takes significantly longer to process withdrawals which can be frustrating for long-time players used to quick payments from other online casinos. If that doesn’t bother you and you believe you would enjoy gaming at Play UK, why not register at the online casino today and register?

Questions & Answers (FAQ)

What Play UK games are available?

The Play UK games you can enjoy include bingo rooms, video slots, table games, live casino titles, scratchcards, and so much more.

What are the promotions at Play UK?

Play UK Casino offers a diverse range of promotions, including a casino and bingo welcome package, and chances to claim spins on select games for long-term users.

Should I play at Play UK Casino?

As we explained in our review summary, we believe that Play UK Casino is a great website to play at, if you’re willing to look past several drawbacks, such as long withdrawal times and no mobile app.

Company Information

Info Details
Launched 2018
License UK (#56784)
Operator Grace Media Limited
Email customersupport@thegracemedia.com