Gold Lounge Casino Review 2021

Gold Lounge is a safe online casino owned by Grace Media Limited. New UK players receive a welcome bonus of £20, which converts into real money by wagering it on slots and table games. Gold Lounge Casino offers various secure payment methods for deposits and withdrawals.

Feature Offer
Bonus £20
Spins N/A
Min Deposit £10
PayPal Yes
Live Chat Yes
Our Rating 4.1/5

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Pros

  • Huge range of casino games
  • Lots of exciting promotions
  • Accepts most major payment methods

Cons

  • Payouts can take some time
  • Live chat not available 24/7
  • No dedicated mobile app

Casino Software

The Gold Lounge offers well over 650 different casino games all of which are provided by several leading software developers including Microgaming, Rising Entertainment, Red Tiger Gaming, Realistic Games, Pragmatic Play, NYX Gaming, NetEnt, IGT, Yggdrasil, Scientific Games, NextGen Gaming, BetDigital, Big Time Gaming, Merkur, Blueprint Gaming, Lightning Box, Blueprint Gaming, Konami, ELK Studios, Evolution Gaming, Iron Dog, Gamevy, Eyecon, Games Co and Foxium.

The wide range of game providers means you’ll have a greater variety of games to try out, all with their own unique themes and gameplay mechanics. In addition, the above game providers tend to release new games frequently which means you’ll always have a chance to play something new.

Game Selection

Slots

After you’ve registered at The Gold Lounge, you’ll have access to games such as Well Of Wilds MegaWays, Bigger Bass Bonanza, 9 Pots Of Gold, Rainbow Riches, Sweet Bonanza, Big pin Bonus, Dynamite Riches MegaWays, 4 Diamond Blues MegaWays, The Dog House, King Kong Cash, Legend Of The Sword, Book Of Captain Silver, Rise Of Giza, Power Of Thor MegaWays, and so many more.

Table Games

Users who prefer playing classic table games can aren’t forgotten as The Gold Lounge also offers a wide selection of table games including Blackjack, American Roulette, 20p Roulette, Baccarat, and several other variations.

Live Casino

On top of all that, the online casino also runs a live casino where real dealers are streamed directly to you, allowing you to interact with them and other players through a dedicated chat service.

The live games offered at The Gold Lounge include Blackjack, Auto Roulette, Dream Catcher, Blackjack Platinum VIP, Baccarat Squeeze, Double Ball Roulette, Football Studio, French Roulette Gold, Casino Hold’em, Diamond VIP, Dragon Tiger, Caribbean Stud Poker, Immersive Roulette, Blackjack Party, Auto Roulette and so many more.

Scratchcards and Instant Win Games

If that isn’t enough, The Gold Lounge also offers a small selection of instant win and scratchcard games. These include Gold Saloon Superpot, Diamond, Erik The Viking, Gold Creek Superpays, Book Of Amduat, Toro Bravo, Swan House, 1000 Rainbows Superpot, and more.

Bingo

If all of the above isn’t enough, the Gold Lounge also offers a range of bingo content, including 90-ball, 75-ball, and 80-ball bingo. This, along with all other content available on the website, is enough to keep you busy for a long time.

Games Available
Slots 500+
Table Games N/A
Live Casino N/A

Promotions and Bonuses

Welcome Package

New customers who register at The Gold Lounge can claim a £400 bonus with 150 spins on Gonzo’s Quest. The package is given out across three deposit bonuses:

  • 1st Deposit: 100% up to £100 plus 50 spins on Gonzo’s Quest
  • 2nd Deposit: 100% up to £100 plus 50 spins on Gonzo’s Quest
  • 3rd Deposit: 50% up to £200 plus 50 spins on Gonzo’s Quest

According to the terms and conditions, you’ll need to deposit a minimum of £10 for each of the bonuses. There’s also 45x wagering on the bonuses plus all winnings made from the spins. Spins are only valid for 7 days while the bonuses are valid for 30 days.

If the above doesn’t appeal to you, you can instead claim a generous bingo welcome package. This promotion consists of a £30 bingo bonus with 30 spins on Starburst and a week of free bingo. According to the terms and conditions, you’ll need to make a deposit of £10 to claim the bonus with The Gold Lounge promo code BINGO. The free bingo is credited on the Free Room and the bonus funds must be wagered 5x before anything can be withdrawn.

No Deposit Bonus and Free Spins

While no deposit bonuses and free spins bonuses have become increasingly common at online casinos, The Gold Lounge does not currently offer any such bonus. All bonuses at the online casino require deposits, including the welcome offer.

Bonus Code

The only promotion that requires you to enter a promo code or bonus code is the bingo welcome package. Details on what you can claim and what The Gold Lounge bonus code you need can be found above.

Other Promotions

If all of the above promotions aren’t enough for you, you can enjoy the website’s Game Of The Week promotion, which allows you to claim free spins on select games each week. There are other promotions too that allow you to claim free spins during the week and weekend.

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VIP Club

The Gold Lounge also runs a VIP program consisting of one level. You can only access the program by being invited by the website’s customer support, and once you’re a VIP you can enjoy a range of benefits, including a personal account manager, tailored and exclusive bonuses, invitations to real-life events, and more.

Payment Options

Deposit

The Gold Lounge accepts most payment options, allowing you to deposit in your preferred method. At the time of writing, The Gold Lounge accepts the following payment methods:

  • VISA/MasterCard: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Trustly: Available instantly
  • Paysafecard: Available instantly
  • Boku: Available instantly
  • PayPal: Available instantly

While most of the payment options listed above are free, The Gold Lounge will deduct a 15% fee from all deposits made via Boku. And while most of the payment options require a minimum £10 deposit, Boku requires a minimum of £15.

Gold Lounge Withdrawals

With the exception of Boku and Paysafecard, you can use all of the above payment options for withdrawals. The time it takes for your withdrawal to reach you depends on the method being used, take a look below for more information.

  • VISA/MasterCard: Up to five business days
  • Neteller: Available within five business days
  • Skrill: Available within five business days
  • Trustly: Up to five business days
  • Paysafecard: Available within five business days
  • PayPal: Available within five business days

It’s important to note that upon requesting a withdrawal, The Gold Lounge will process the transaction for three business days before releasing it to you. When this happens, it can take up to five days for you to receive the money. However, the online casino does not charge you additional fees for requesting withdrawals.

Account Verification

Shortly after registering, you’ll need to verify your account, address and payment method. This generally happens around the time you request your first withdrawal and to receive it, you’ll need to verify your account.

To do this, you’ll need to send the casino documents that show all of this. The documents you need to provide to the online casino can include your passport, driver’s license and citizenship card. To verify your address, you’ll be required to send a recent utility bill or bank statement that displays your name and address. Finally, you’ll need to provide images of scans of the back and front of your direct debit and credit cards or screenshots of your bank or e-Wallet accounts.

This can generally slow down your withdrawal process which many people find irritating. Because of this, we suggest you try and verify your account as soon as you can.

Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.

Customer Support

The Gold Lounge is serious about providing the best customer experience possible. To do this, the site offers you three different ways to contact their support team including:

  • Telephone: 0161 669 9000
  • Email: customersupport@thegracemedia.com
  • Live Chat

While the email service is available 24/7 and vows to reply within 24 hours. Meanwhile, the telephone and live chat services can only be accessed between the hours of 8 AM and midnight, Monday to Friday.

Live Chat: Our Experience

When we launched The Gold Lounge’s live chat service we were immediately greeted by a customer support agent. They were friendly and helpful and went out of their way to answer our questions and help us with any problems we were saving.

If you run into any problems when playing at The Gold Lounge, we suggest you contact the team through the site’s live chat service as you’re more likely to receive a faster response and have your problem solved.

Mobile-Friendliness

The Gold Lounge is a mobile-friendly website, which means the site can be loaded up on your smartphone device. However, because the casino doesn’t offer a dedicated mobile app, users are required to play in-browser.

To do this, you need to launch your internet browser on your phone and load up the website. Once that’s done, all you need to do is register or log-in, allowing you to do what you’d like. From there on, the mobile website works just like the desktop version, allowing you to play your favourite games, claim bonuses, deposit, withdraw and contact the support team.

However, we do have to remind you that older games built with Flash Player are not compatible with most smartphone devices. This means that they can only be accessed by a player on the desktop website.

Sister Sites

As mentioned above, The Gold Lounge is operated and owned by Grace Media Limited, a firm that owns a string of online casinos that all feature the same website design. This means that The Gold Lounge’s sister sites are Lightning Wilds, Flume Casino, Awesome Spins, Cash Reels, Egypt Slots, Empire Wins, Euroking Vision, Fruity Vegas, Games Burst, Handy Luck, Irish Spins, Green Dog Casino, Great Britain Casino, Just Cash Casino, Mr Riches, Kerching, Royal Bets and so many more.

If you enjoy this casino, we suggest you also register at other The Gold Lounge sister sites including Play UK and Fruity Vegas, both of which offer a similar gameplay experience but featured in a new unique theme.

Related Casino Bonus Amount Spins
Jackpot Mobile Casino £500 50
Fortune Mobile Casino £500 150
Vegas Wins Casino £1000 100
Fruity Wins Casino £1,000 100
Monster Casino £500 50
PlayUK Casino £100 100
Cloud Casino £500 150
Kerching Casino £500 150
The Sun Play Casino [Closed] £400 150

Summary

The Gold Lounge is a great online casino. It offers a huge collection of games as well as several exciting bonuses that will keep players returning back again and again. In addition, the site offers new customers a generous welcome package and some of the best customer support.

However, we do believe that the payout teams are somewhat lower than those found at other online casinos. If this doesn’t bother you, we suggest you register at The Gold Lounge and give it a try.

Questions & Answers (FAQ)

Who owns The Gold Lounge?

The Gold Lounge was previously owned by Nektan. Unfortunately, the operator fell into administration and the online casino is now owned by Grace Media Limited, which also owns all of its sister sites.

Are there any The Gold Lounge bonus codes?

At the time of writing, only one promotion available at The Gold Lounge requires a bonus code, and that’s the bingo bonus. Details on the promotion and information on which code is required can be found in our review.

Why should I register at The Gold Lounge casino?

We’ve covered all of the major reasons in our The Gold Lounge review but, in short, the website offers plenty of promotions for new and long-term users, numerous high-quality casino games, and great customer support too.

Company Information

Info Details
Launched 2019
License UK (#56784)
Operator Grace Media Limited
Email customersupport@thegracemedia.com