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The Gold Lounge – Casino Review
The Gold Lounge is an online casino powered by Nektan that offers a huge range of games including jackpots, slots, table games and live casino. In addition, the site runs several promotions and offers players a generous welcome bonus.
The site possesses a valid license from the UK Gambling Commission (License #39107) as well as a license from the Gibraltar Gambling Commission. It’s also partnered with leading gambling charities to promote responsible gambling.
If you want to know more about the site, just continue reading our The Gold Lounge casino review.
Pros & Cons
- Huge range of casino games
- Lots of exciting promotions
- Accepts most major payment methods
- Payouts can take some time
- Live chat not available 24/7
- No dedicated mobile app
The Gold Lounge offers well over 650 different casino games all of which are provided by several leading software developers including Microgaming, Rising Entertainment, Red Tiger Gaming, Realistic Games, Pragmatic Play, NYX Gaming, NetEnt, IGT, Yggdrasil, Scientific Games, NextGen Gaming, BetDigital, Nektan, Big Time Gaming, Merkur, Blueprint Gaming, Lightning Box, Blueprint Gaming, Konami, ELK Studios, Evolution Gaming, Iron Dog, Gamevy, Eyecon, Games Co and Foxium.
The wide range of game providers means you’ll have a greater variety of games to try out, all with their own unique themes and gameplay mechanics. In addition, the above game providers tend to release new games frequently which means you’ll always have a chance to play something new.
After you’ve registered at The Gold Lounge, you’ll have access to games such as Action Bank, Anchorman, Astro Legends, Blood Queen, Bookie Of Odds, Bonanza MegaWays, Caravan To Cairo, Crystal Rift, Dead Or Alive, EmotiCoins, Fiesta!, Family Guy, Finn And The Swirly Spin, Game Of Thrones, Gonzo’s Quest, Great Rhino, Holy Diver MegaWays, Immortal Romance, It’s Magic, King Tusk, Luchla Legends, Miss Red, Mythic Maiden, Planet Of The Apes, Redroo, Spartacus Gladiator Of Rome, Tarzan and so many more.
If you want to make bigger wins you can Cleopatra, Winstar, Divine Fortune, Slots O’ Gold, Genie Jackpot, Vikings Of Fortune, Siberian Storm, Top Cat, Super $pinner, Star Lanterns and others.
Users who prefer playing classic table games can aren’t forgotten as The Gold Lounge also offers a wide selection of table games including Blackjack, Oasis Poker, Texas Hold’em, European Blackjack, Punto Banco, Pontoon, American Roulette and several other variations.
On top of all that, the online casino also runs a live casino where real dealers are streamed directly to you, allowing you to interact with them and other players through a dedicated chat service.
The live games offered at The Gold Lounge include Blackjack, Auto Roulette, Dream Catcher, Blackjack Platinum VIP, Baccarat Squeeze, Double Ball Roulette, Football Studio, French Roulette Gold, Casino Hold’em, Diamond VIP, Dragon Tiger, Caribbean Stud Poker, Immersive Roulette, Blackjack Party, Auto Roulette and so many more.
Scratchcards and Instant Win Games
If that isn’t enough, The Gold Lounge also offers a small selection of instant win and scratchcard games. These include Triproll, DaVinci Diamonds, Ca$h Buster, Breaking Bad, Balloonies Swap & Pop, Texas Hold’em Champions Edition, SpinLotto, Medusa Scratch, Mayan Legends, Wheel Of Fortune and more.
Promotions and Bonuses
New customers who register at The Gold Lounge can claim a generous match deposit bonus of 200% up to £100. In addition, users will also get an additional 25 spins on Starburst.
According to the terms and conditions, you must deposit a minimum of £25 and wagering the funds and your initial deposit 40x before anything can be withdrawn. Once the bonus has been credited, you’ll have 28 days to complete the wagering requirements. Regarding the spins, they will only be activated once you launch Starburst and are only eligible for seven days. In addition, the winnings from the spins must also be wagered 40x before they can be withdrawn.
No Deposit Bonus and Free Spins
While no deposit bonuses and free spins bonuses have become increasingly common at online casinos, The Gold Lounge does not currently offer any such bonus. All bonuses at the online casino require deposits, including the welcome offer.
Bonus Codes have also become somewhat prevalent at online casinos. If an online casino requires a bonus code or promo code, all you need to do is enter it when depositing in order to successfully claim the bonus it’s tied to. At the time of writing, there are no The Gold Lounge promo codes, which makes the entire process of claiming bonuses much easier for you.
The Gold Lounge also offers several other engaging promotions, most of which are timed. For example, the casino allows players to claim an additional 20 spins on Asgard for depositing £20 on Mondays throughout April. However, winnings from the spins must be wagered 20x before they can be withdrawn and spins are only valid for seven business days.
On Tuesdays throughout April, players can win £100 by depositing £10 during the promotion, playing selected slot games and trying to land the highest single spin win amount. The top five players with the highest spin win amount will be awarded £100 in funds which must be claimed within seven days of being credited.
On Wednesdays throughout April, players can claim an additional 25 spins when depositing £20 or more. According to the terms and conditions, the spins are only eligible on Asgard and winnings must be wagered 20x before they can be withdrawn. Lastly, the bonus spins are only valid for seven days.
The final promotion The Gold Lounge offers is its Weekend Bonanza where players can claim an additional 20 spins on Asgard by depositing £20 or more. This bonus is only available on weekends throughout April and winnings must be wagered 35x within seven days before anything can be withdrawn.
The Gold Lounge also runs a VIP program where players are rewarded for returning to the casino and playing often. Users who become VIP players receive several benefits which include a personal account manager, exclusive promotions and bonuses, special gifts, faster withdrawals and higher deposit limits.
There are four different VIP levels and to become a VIP player, you’ll need to deposit a minimum of £2,000, giving you access the first level; Silver. The other levels and their minimum deposit amounts are:
According to the casino, each new level provides you with additional bonuses and perks as well as faster withdrawal times and deposit limits. In addition, Premiere and Elite VIP players can also access a 5% to 10% cashback bonus on lost money.
The Gold Lounge accepts most payment options, allowing you to deposit in your preferred method. At the time of writing, The Gold Lounge accepts the following payment methods:
- VISA/MasterCard: Available instantly
- Neteller: Available instantly
- Skrill: Available instantly
- Trustly: Available instantly
- Paysafecard: Available instantly
- Boku: Available instantly
- PayPal: Available instantly
While most of the payment options listed above are free, The Gold Lounge will deduct a 15% fee from all deposits made via Boku. And while most of the payment options require a minimum £10 deposit, Boku requires a minimum of £15.
With the exception of Boku and Paysafecard, you can use all of the above payment options for withdrawals. The time it takes for your withdrawal to reach you depends on the method being used, take a look below for more information.
- VISA/MasterCard: Up to five business days
- Neteller: Available within five business days
- Skrill: Available within five business days
- Trustly: Up to five business days
- Paysafecard: Available within five business days
- PayPal: Available within five business days
It’s important to note that upon requesting a withdrawal, The Gold Lounge will process the transaction for three business days before releasing it to you. When this happens, it can take up to five days for you to receive the money. However, the online casino does not charge you additional fees for requesting withdrawals.
Shortly after registering, you’ll need to verify your account, address and payment method. This generally happens around the time you request your first withdrawal and to receive it, you’ll need to verify your account.
To do this, you’ll need to send the casino documents that show all of this. The documents you need to provide to the online casino can include your passport, driver’s license and citizenship card. To verify your address, you’ll be required to send a recent utility bill or bank statement that displays your name and address. Finally, you’ll need to provide images of scans of the back and front of your direct debit and credit cards or screenshots of your bank or e-Wallet accounts.
This can generally slow down your withdrawal process which many people find irritating. Because of this, we suggest you try and verify your account as soon as you can.
The Gold Lounge is serious about providing the best customer experience possible. To do this, the site offers you three different ways to contact their support team including:
- Telephone: +44 203 876 2795
- Email: [email protected]
- Live Chat
While the email service is available 24/7 and vows to reply within 24 hours. Meanwhile, the telephone and live chat services can only be accessed between the hours of 8 AM and midnight, Monday to Friday.
Live Chat: Our Experience
When we launched The Gold Lounge’s live chat service we were immediately greeted by a customer support agent. They were friendly and helpful and went out of their way to answer our questions and help us with any problems we were saving.
If you run into any problems when playing at The Gold Lounge, we suggest you contact the team through the site’s live chat service as you’re more likely to receive a faster response and have your problem solved.
The Gold Lounge is a mobile-friendly website, which means the site can be loaded up on your smartphone device. However, because the casino doesn’t offer a dedicated mobile app, users are required to play in-browser.
To do this, you need to launch your internet browser on your phone and load up the website. Once that’s done, all you need to do is register or log-in, allowing you to do what you’d like. From there on, the mobile website works just like the desktop version, allowing you to play your favourite games, claim bonuses, deposit, withdraw and contact the support team.
However, we do have to remind you that older games built with Flash Player are not compatible with most smartphone devices. This means that they can only be accessed by a player on the desktop website.
As mentioned above, The Gold Lounge is operated and owned by Nektan (Gibraltar) Limited, a firm which owns a string of online casinos that all feature the same website design. This means that The Gold Lounge’s sister sites are Lightning Wilds, Flume Casino, Awesome Spins, Cash Reels, Egypt Slots, Empire Wins, Euroking Vision, Fruity Vegas, Games Burst, Handy Luck, Irish Spins, Green Dog Casino, Great Britain Casino, Just Cash Casino, Mr Riches, Kerching, Royal Bets and so many more.
If you enjoy this casino, we suggest you also register at other The Gold Lounge sister sites including Play UK and Fruity Vegas, both of which offer a similar gameplay experience but featured in a new unique theme.
The Gold Lounge is a great online casino. It offers a huge collection of games as well as several exciting bonuses that will keep players returning back again and again. In addition, the site offers new customers a generous welcome package and some of the best customer support.
However, we do believe that the payout teams are somewhat slower than those found at other online casinos. If this doesn’t bother you, we suggest you register at The Gold Lounge and give it a try.