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21 Casino – Review
21 Casino is an online casino that launched back in 2015. The site offers a huge collection of games including slots, scratchcards, table and live casino games, and it also accepts most major payment options.
Owned by White Hat Gaming Limited, the online casino possesses a valid license from the UK Gambling Commission (License #52894) and it has partnered with charities and services such as GamCare, GamSTOP and BeGambleAware to help promote responsible gambling. If you’d like to know more, continue reading our 21 Casino review.
Pros & Cons
- Huge collection of slot games
- Generous promotions and bonuses
- Mobile-friendly, easy to use website
- Lack of table and live casino games
- No smartphone app
- Customer support can be improved
To offer you its wide selection of casino games, 21 Casino has partnered with various leading software providers. This includes 1×2 Gaming, 2By2 Games, WMS, Adoptit Publishing, Wild Streak, Old Skool Studios, AGS, Wazdan, All41 Studio, NYX, Triple Edge Studios, Bally, Top Edge Gaming, Barcrest, Fantasma Games, Thunderkick, Leander, Betdigital, Stormcraft Studios, Big Time Gaming, Bla Bla Studios, Blueprint Gaming, Spike Games, Shufflemaster, Fortune Factory Studios, Colossus Bets, Merkur, Scientific Games, Crazy Tooth Studio, Relax, NetEnt, ELK Studios, Red Tiger Gaming, Evolution Gaming,Foxium, High 5 Games, Inspired Gaming, Just For The Win, Kalamba, Microgaming, Northern Lights, Play’n GO, Rabcat, Quickspin, Red Tiger Gaming, Probability Jones, Playko and so many more.
This wide range of games developers means you’ll have a huge selection of games to choose from featuring unique gameplay mechanics and special features. In addition, the above providers regularly release new games, so you’ll always have something to look forward to.
21 Casino UK offers users a collection of over 800 different games. This includes slots, jackpots, scratchcards, table and live casino games. But what is it you can actually play?
Once you’ve signed up, you’ll be able to play from a huge catalogue of casino games. This includes Danger High Voltage, Dead Or Alive II, Fruit Warp, The Goonies, Eye Of Horus, Primal MegaWays, Fire Joker, Devil’s Number, Gun Slinger, Raging Rex, Medusa MegaWays, Phoenix Reborn, Wild Falls, Contact, Pirates’ Plenty The Sunken Treasure, Queen’s Day Tilt, Kaiju, Sam On The Beach, Sticky Bandits, Rome: Rise Of An Empire, Tiger Rush, Battle Royal, Rich Wilde And The Tome Of Madness, Cash O Matic, Pearls Of India, Tahiti Gold, The Great Pigsby, Golden Grimoire, Spin Doctor, Lucha Legend, Sweet Alchemy, Berry Burst, Hound Hotel, Asgardian Stones, Birdz, Jurassic World, Jack Hammer, Simsalabim and many more.
If you’d like to make bigger wins, you can try out 21 Casino’s jackpot games which include Mega Moolah, Mars Attacks!, Treasure Nile, Mega Joker, Hall Of Gods, Lion Festival, Wow! Pot, Cosmic Fortune, Lots A Loot, Fruit Fiesta, Slots O Gold, WinStar, Vikings Of Fortune, Diamond Jackpot, Gold Frenzy and many others.
Users who prefer playing traditional table games don’t need to worry as 21 Casino UK also offers Roulette, Texas Hold’em, Baccarat, European Roulette, 3 Card Hold’em, Odd One In, Punto Banco, Progressive Red Dog, DJ Wild, French Roulette, Fortune Pai Gow Poker, Six Shooter, Sharp Shooter, American Roulette, DJ Wild Poker, Lucky Lucky, Perfect Pairs, Blackjack Single Deck, Ultimate Texas Hold’em, All Aces Poker, Casino Hold’em Poker, Oasis Poker, Pontoon and many others.
The fun doesn’t stop there as 21 Casino UK also offers a great collection of live casino games. This includes Roulette, Dragon Tiger, Dream Catcher, Ultimate Texas Hold’em, Two Casino Hold’em, Deal Or No Deal, Texas Hold’em Bonus, Football Studio, Super Sic Bo, Baccarat, Caribbean Stud Poker, Monopoly, Lightning Roulette and Blackjack.
On top of that, 21 Casino also has several scratchcard and unique games. These include Aces & Eights Poker, Virtual World Cup, All American One Hand, Irish Eyes Scratch, Pots O Luck, Reely Poker, Joker Wild One Hand, Deuces Wild Double Up, Lucky Gems, Joker 8000, Virtual Soccer, Jacks Or Better One Hand, Virtual Soccer and more.
Promotions And Bonuses
Like so many other online casinos, 21 Casino is running a generous welcome bonus where you can claim a 121% match bonus of up to £300 with a minimum £10 deposit.
According to 21 Casino UK, the bonus funds need to be wagered 35x before anything can be withdrawn. This must be completed within 30 days of being credited to the bonus or it expires.
While some online casinos now require you to enter a promo code in order to successfully claim a promotion, this site does not. There are no 21 Casino promo codes as all bonuses are automatically credited to your account once you’ve fulfilled all requirements.
21 Free Spins
Many of you have been asking about the 21 Casino 21 Free Spins promotion but, at the time of writing, the site is not offering this. While this may be disappointing, the online casino does offer a range of other promotions and bonuses which are worth looking into.
£20 No Deposit Bonus
There currently is no 21 Casino £20 no deposit bonus. This is because the site offers a welcome bonus, as detailed above, which requires a minimum £10 deposit. If you’re looking to join an online casino offering a no deposit bonus, it’s best to look elsewhere.
In addition to the welcome bonus, 21 Casino UK is currently running several other promotions. This includes the Casino Fest where players can win a share of £10,000 by wagering on selected games and earning tickets towards the prize draw.
The other promotion is the Stairway Bonus where users can claim up to 100 spins on Starburst, Stickers, Fruit Shop or Aloha! Cluster Pays by depositing a minimum of £20. However, the spins are only valid for ten days and winnings must be wagered 35x in order to become withdrawable.
Lastly, 21 Casino’s Wild Reload Bonus is available every Monday and Tuesday, and it allows users to claim a 21% match of up to £210. According to the terms and conditions, you’ll need to deposit a minimum of £10 and the funds must be wagered 35x before anything can be withdrawn.
21 Casino UK also runs a loyalty scheme where you can redeem loyalty points for real cash. As you play at 21 Casino, for every £10 wagered on casino games, you’ll earn the following loyalty points:
Video Poker: 1
Once you’ve accumulated 200 loyalty points, you can redeem them for £1 in cash. The maximum amount of loyalty points you can collect is 10,000 in one day and all bonus cash redeemed from loyalty points must be wagered 35x before it can be withdrawn.
21 Casino UK accepts most major payment methods, allowing users to deposit and withdraw in their preferred methods. At the time of writing, they include:
- VISA/MasterCard: Available instantly
- Skrill: Available instantly
- Neteller: Available instantly
- Trustly: Available instantly
- Bank Transfer: Available instantly
- PayPal: Available instantly
Unlike many other online casinos, 21 Casino does not charge you for making deposits or withdrawals.
With the exception of Paysafecard, you can use all of the above payment options for deposits. However, the time it takes for these payments to reach you depends on the method used, for example:
- VISA/MasterCard: Between three to five business days
- Skrill: Up to 48 hours
- Neteller: Up to 48 hours
- Trustly: Between three to five business days
- Bank Transfer: Between three to five business days
- PayPal: Up to 48 hours
It’s important to understand that the online casino uses a source to source policy for withdrawals, which means you can only withdraw through the same method used to deposit. So if you decide to deposit via VISA debit card, you’ll only be able to withdraw through that method later on.
Under rules by the UK Gambling Commission, all new users who register at an online casino must verify their address instantly. To do this, you’ll need to provide the online casino with several documents including:
- Identity: Passport, ID card or a driver’s license
- Address: A utility bill or credit or debit card statement no older than three months or a council tax statement
In some instances, you may also be asked to verify your source of funds. This usually involves you sending in documents such as your proof of earnings (A payslip, evidence of dividends or pension), bank or savings statements, or proof of a payment or reward from another casino.
You’ll need to send the documents over to email@example.com. Once the documents and your account has been verified, you’ll be allowed to deposit and withdraw at the online casino with no problem.
21 Casino pledges to provide excellent customer support to its players. So, if you happen to run into a problem when playing or have a question, you can contact the support team by either emailing them on firstname.lastname@example.org or by using the 21 Casino live chat service.
The 21 Casino customer support team is available 24 hours a day, seven days a week which means they’re always ready to help you out.
Live Chat: Our Experience
When we launched the 21 Casino live chat service, we were instantly greeted by a support agent. The agents answered all of our questions and were quick with their replies, but we found that they were vague with answers and always attempted to re-direct us to different pages on the website without fully answering our questions. That was disappointing. However, the agents were incredibly friendly and welcoming, which was nice.
If you do run into a problem when playing at 21 Casino, we do suggest you use the live chat service. However, it’s important to remember that the agents may be vague with you or may re-direct you to the website.
One of the most appealing factors regarding 21 Casino is that it’s mobile-friendly. While the site doesn’t have a dedicated mobile app, it does allow users to play in-browser. This can be done by launching your smartphone app, loading up the online casino and then either registering or logging in.
Once you’ve done this, you can play your favourite games, contact the support team, claim bonuses and promotions, and deposit and withdraw money. However, it’s worth noting that older games developed with Flash technology may be incompatible with most smartphone devices, which means you cannot play them. This can be frustrating if it’s a game you enjoy, but the collection of games available at 21 Casino is so vast we’re sure you’ll find something else you enjoy.
As mentioned, 21 Casino is owned by White Hat Gaming Limited, a firm which also owns several other gambling websites. This means that the 21 Casino sister sites are 21 Prive, Diamond 7 Casino, G’Day Casino, Hello Casino, Mainstage Bingo, Casilando, Gold Spins, Dream Vegas, Casimba, Temple Nile, Jonny Jackpot, Fruity Casa, Miami Dice, Playgrand Casino, Slot PLanet, Spinland, Spinrider, Spinstation and many more.
If you do enjoy playing here, we suggest you try out 21 Casino sister sites Miami Dice, Temple Nile, the Grand Ivy, Casimba, Fruity Casa and Dream Vegas, all of which offer a great selection of games as well as numerous promotions and bonuses.
It’s worth pointing out that some people confuse 21 Casino by White Hat Gaming Limited with 21.co.uk, an online owned by LeoVegas Gaming. While both sites offer games and promotions, they generally feature different bonuses as well as a collection of various games.
21 Casino is a great online casino. The site offers a huge collection of games and several generous bonuses, all of which help make the casino more exciting. Payouts at 21 Casino are fast and the site accepts most major payment options, which allows players to use their preferred payment option.
However, we’re disappointed with the lack of table and live casino games, particularly compared to the expansive slot collection. In addition, the lack of a dedicated 21 Casino mobile app can also be a problem for some users. Despite this, the site is great and well worth joining, so if you’ve read our 21 Casino review and believe you may enjoy the site, why not try it out yourself?