Monday, 9 September 2019

EveryMatrix Casino Operator Responds To Gambling Commission Suspension


EveryMatrix casino operator has responded to the UK Gambling Commission’s decision to suspend its gambling license.

Last week, the UK Gambling Commission announced that it had suspended EveryMatrix’s gambling license effective immediately, citing Section 18.2 of the Gambling Act 2005 which allows the Commission to suspend an operator if it believes the licensee is no longer suitable to provide its licensed services.

In a statement released last week, EveryMatrix revealed that its license was suspended following a compliance assessment which raised concerns over how the firm manages its customer interactions. While EveryMatrix hasn’t appealed the decision, the firm then stated its license will remain suspended until its taken steps to be fully compliant with its social responsibilities.

In EveryMatrix’s statement, the firm said: “EveryMatrix sees this license review as an opportunity to further strengthen its compliance processes and procedures. The company is taking the UKGC’s concerns extremely seriously and has already taken swift and effective actions to address the Gambling Commission’s concerns sufficiently.”

The firm explained that it fully co-operated with the Commission during its review and has worked with the Commission to take the necessary steps to meet its social responsibility obligations. EveryMatrix remains hopeful that the suspension will soon be lifted.

They said: “The suspension is based on a general evaluation of EveryMatrix procedures rather than specific cases of player complaints. EveryMatrix remains committed to providing a fair and safe experience to its players, and all affected players can access their accounts and withdraw any funds hed there at any time during the suspension period.”

EveryMatrix then ended the statement by adding: “The suspension is not related to a technical audit of the software, and as such, the B2B license in [the] UK has not been suspended. The B2B license remains active, and the company continues to provide gambling software to UK licensed operators.”

UK Gambling Regulation

EveryMatrix’s gambling license suspension affects its white-label casino sites including PlayFrank, Fantasino, Bookee, Pwrbet, Jetbull, Westcasino, Sportingindex and many others. While players are no longer able to make deposits, EveryMatrix’s sites are required to settle ante-post bets made before the suspension and must allow customers to withdraw any remaining funds in their accounts.

The news comes as the UK Gambling Commission continues to tighten its regulation over online gambling in the nation. A report from last week suggested that all gambling operators are now required to sign up with gambling exclusion service GamSTOP as part of a condition of their gambling license.

Meanwhile, the Commission launched its 12-week consultation on credit card use at online casinos last month with a goal of banning the payment method from being used. However, opposers have shared concerns that banning credit cards would lead players to use other methods such as loans or overdrafts to fund their gambling.