Mansion Casino is an established online casino that offers a selection of over 500 games, accepts a wide selection of payment options and offers countless promotions on a regular basis.Visit Casino 18+. Gamble responsibly. New Customer Offer New customers only. Minimum deposit £20, maximum bonus £200. Wager 40x before withdrawing. Game weighting applies. Max bonus betting limit - slots: £5, other games: 10% of bonus amount. T&Cs apply. 18+. Gamble Responsibly. Click 'Claim Bonus' to read full T&Cs Claim Bonus
Mansion Casino Review (2020)
Mansion Casino is an online casino that has been around since 2004 and has arguably become of the most well-known and popular online casinos in the United Kingdom. This is because Mansion Online Casino offers a huge range of online casino games, accepts most major payment options, showers players with numerous promotions and provides users with some of the best customer support around.
Owned by Mansion Europe Holdings Limited, the site possesses a valid license from the UK Gambling Commission (#39448) and it has partnered with gambling charities such as GamStop, BeGambleAware and GamCare to provide its customers with support and care. If you’d like to know more, continue reading our Mansion Casino review.
- An established casino brand
- User-friendly website
- A variety of high-quality and entertaining games
- Long withdrawal processing times
- Small game selection
- Can be hard to find customer support
To offer you its selection of games, Mansion Casino has partnered with several leading game providers including Playtech, Microgaming, Red Tiger Gaming, Play’n GO, Evolution Gaming, NetEnt, Blueprint Gaming, Realistic Games, Triple Edge Studios, Stormcraft Studios and many more. When we first review Mansion Casino, it was solely a Playtech site, offering only games from that provider. Since then, however, Mansion Online Casino has expanded its game catalogue by providing games from several other providers. This means you have a much-varied selection of games to choose from and since the above providers regularly release new content, you’ll always have something to play.
We’ve already mentioned that Mansion Casino offers players a selection of over 500 different casino games including slots, jackpots, table games, live casino and much more. So let’s take a closer look at what’s available…
Once you’ve successfully registered at Mansion Online Casino, you’ll have access to slots such as Bookie Of Odds, Savage Jungle, Action Ops Snow & Sable, Lucky Twins, Immortal Romance, Dragon’s Fire, The Matrix, Wild Antics, Ice Cave, Call Of The Valkyries, Big Bear, Hot Cross Bunnies, Dragon’s Luck Power Reels, Hologram Wilds, Astro Babes, Ugga Bugga and more.
In addition, Mansion Casino is popular due to the huge amount of licensed slots all based on popular television shows and films. These games include Batman V Superman: Dawn Of Justice, Ted, The Mask Of Zorro, Batman And Catwoman Cash, Dirty Dancing, Pink Panther, The Flinstones, American Dad!, Britain’s Got Talent, Game Of Thrones, The Matrix, The Goonies, Rocky, Terminator Genisys and many others.
Meanwhile, Mansion Casino also offers a selection of jackpot games which includes Gladiator Jackpot, Ronnie O’Sullivan Sport Legends, Age Of The Gods: Ruler Of The Sky, Grease, Superman The Movie, Chests Of Plenty, Pink Panther, Thai Temple, Geisha Story Jackpot, Time For A Deal, Purple Hot and many more.
If you’re bored of spinning reels you can take advantage of Mansion Online Casino’s classic table games which includes Perfect Blackjack Multi-Hand 5, Jacks Or Better Multi-Hand, Classic Roulette, Joker Poker, Premium Blackjack, Premium European Roulette, Three Card Brad, Jacks Or Better, Lucky Lucky Blackjack, Roulette Pro, All Bets Blackjack, Baccarat, Sic Bo, Caribbean Stud Poker, French Roulette, Pinball Roulette, Double Attack Blackjack, Wild Viking, Pai Gow Poker, Multiplayer Blackjack Surrender, American Blackjack and many, many more.
On top of all that, Mansion Casino also runs a live casino where real-life dealers are streamed directly to you over the internet. These games feature dedicated chat services, allowing you to interact with the dealers and other players.
The games offered here include Spread Bet Roulette, Age Of The Gods Roulette, Baccarat, Three Card Brag, Unlimited Blackjack, Spin A Win, Grand Blackjack, Prestige Mini-Baccarat, Casino Hold’em, Royal Blackjack, Slingshot, Football Roulette, Diamond French Roulette and many more.
Promotions And Bonuses
Like so many other websites, Mansion Casino offers new customers a generous welcome bonus. Once registered, you can claim a 100% bonus match of up to £200! All you need to do is deposit between £20 and £200 to qualify for this special bonus.
According to the terms and conditions, the bonus funds must be wagered 40x before it can be withdrawn and users can only wager £5 per bet when playing with the Mansion Online Casino welcome bonus. In addition, users who deposit via Skrill and Neteller are not eligible for the promotion and the funds expire after 30 days of being credited.
Table Casino Welcome Bonus
In addition to the above, Mansion Casino also offers players a table welcome bonus of 20 Golden Chips which can be used on Mansion Casino’s table games and have no wagering requirements. To claim the bonus, you’ll need to deposit a minimum of £20 with Mansion Online Casino promo code TABLE and then wager the deposit on Roulette or any other card game. Once you’ve done that, you’ll be rewarded the 20 Golden Chips.
According to the terms and conditions, the Golden Chips can only be used on Roulette and Blackjack games and expire within 14 days of being credited to your account. In addition, each Golden Chip is valued at £1 and users who deposit via Skrill or Neteller are excluded from the promotion.
No Deposit Bonus
Many online casinos like to reward new customers by offering them a no deposit bonus consisting of free money or spins. However, there is no Mansion Casino no deposit bonus. This is because all promotions at the online casino require deposits.
Note: Mansion Casino currently does not run a free spin offer. Should such offer make a comeback in the future we will update this review accordingly.
Some casinos now require users to enter a special promo or bonus code when depositing in order to successfully claim a bonus or enter a competition. With some promotions, you’ll be required to enter a Mansion Casino promo code to successfully claim a bonus. For example, to claim the table welcome bonus, you’ll need to deposit £20 with Mansion Casino promo code TABLE while the site’s wild Wednesday’s bonus requires you to deposit £20 with Mansion Casino promo code HUMPDAY.
All Mansion Casino promo codes can be found on the site’s promotions page, making it easy for you to spot whether or not you need to enter a code.
In addition to the above promotions and bonuses, Mansion Online Casino also offers much more. For example, users can claim a 20% cashback bonus of up to £100 on Thursdays and players who beat the dealer by hitting three or four Blackjacks in a row on a live Blackjack game can win up to £1,000 in cash. Other promotions include a chance to win 10 spins for every £10 you deposit between 7 PM and 9 PM every day, a chance to win £50 in Golden Chips for landing a five card charlie in Blackjack and much more. You can check the available promotions by visiting Mansion Casino’s promotions page.
Mansion Casino also runs a loyalty scheme where users collect loyalty points by wagering on Mansion Online Casino games. These loyalty points can be then be exchanged for cash bonuses and the higher your loyalty level, the better the bonuses. As mentioned, you earn loyalty points by wagering on games. However, the amount of money you need to wager to receive one point differs depending on the game:
- Slots, scratchcards, arcade and Asian games: £20
- Progressive slots: £30
- Poker: £40
- Roulette: £50
- Blackjack: £60
- Baccarat: £80
- Video Poker: £150
- Blackjack Switch, Blackjack Surrender, Craps, Pontoon and Sic Bo: £200
In addition, earning points causes you to climb the five Loyalty Levels. To reach them, you’ll need to collect a total of:
- Bronze: 0-499 loyalty points
- Silver: 500-2,999 loyalty points
- Gold: 3,000-20,000 loyalty points
- VIP: Over 20,000 loyalty points and deposit over £3,000
- VIP Elite: Over 50,000 loyalty points and deposit over £24,000
What’s great about the Loyalty Levels is that the points and deposits are calculated from the moment you join Mansion Casino! In addition, your current Loyalty Level affects how much of a bonus you can redeem your points for:
- Bronze: £1 for 100 points plus £1 bonus for every additional 100 points
- Bronze: £10 for 400 points plus £2.50 bonus for every additional 100 points
- Silver: £50 for 1,500 points plus £3.33 bonus for every additional 100 points
- Gold: £250 for 7,000 points plus £3.57 bonus for every additional 100 points
- Gold: £500 for 10,000 points plus £5.00 bonus for every additional 100 points
- VIP: £1,500 for 20,000 points plus £7.50 bonus for every additional 100 points
- VIP: £5,000 for 60,000 points plus £8.33 bonus for every additional 100 points
You can see above how the bonuses increase with each new Loyalty Level but it’s important to understand that a maximum of £5,000 (For bronze, silver and gold levels), £20,000 (VIP) and £30,000 (VIP Elite) in bonuses can be redeemed per month at Mansion Online Casino.
It’s also worth noting that becoming a VIP or VIP Elite user will provide you with additional rewards such as invitations to real-life events, unique bonuses, personal customer support and much more.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
One of the reasons Mansion Casino is so popular is because the online casino accepts most major payment methods, giving customers complete freedom to deposit how and when they like. At the time of writing, you can deposit in the following methods:
- VISA / MasterCard: Available immediately
- Boku: Available immediately
- PayPal: Available immediately
- Skrill: Available immediately
- Neteller: Available immediately
- Paysafecard: Available immediately
- EcoPayz: Available immediately
While Mansion Online Casino itself does not charge any fees for deposits or withdrawals, the casino suggests you check whether your bank does or not.
Excluding EcoPayz and Boku, you can use all of the above payment options to withdraw money from your casino account. However, the time it takes for these payments to actually reach depends on your Loyalty Level, take a look below for more information:
- Bronze: 72 hours
- Silver: 72 hours
- Gold: 48 hours
- VIP: 24 hours
Meanwhile, all withdrawal requests, excluding progressive jackpot wins, are processed for five business days before payment is sent out to you. As mentioned above, all withdrawals are completely free but your bank may charge additional fees, so check with them.
Mansion Casino will require you to verify your age within 72 hours of making your first deposit. If you fail to verify your age, Mansion Casino will freeze your account and prevent you from gambling. In addition to this, you may be required to verify your identity and source of income. This is done by submitting a copy of two of the following documents:
- Birth certificate
- Driver’s license
- Signed credit agreement
- National identity card
- Utility bill or bank statement no older than three months
It’s important to note that at least one of the above documents will need to show your date of birth. All documents can be sent by email to the Mansion Online Casino support team or over the Mansion Casino live chat service.
Mansion Casino aims to help customers as much as they can. The online casino has an extensive FAQ on their website which covers most questions and problems. However, if you need direct assistance you can either email the Mansion Online Casino support team on email@example.com or you can talk to them directly over the Mansion Casino live chat service, though it can only be accessed when logged in.
Live Chat: Our Experience
When we launched the Mansion Casino live chat, we were instantly greeted by a customer support agent. However, the agent took frequently took a long time to respond to our questions, forcing us to wait minutes at a time. This was incredibly disappointing as we would expect a much higher quality of service from an established casino like Mansion Online Casino. However, after the agent responded they were incredibly helpful and quick to respond, which was great to see.
If you do encounter a problem or have a question that needs answering, we suggest you try and contact the team through their live chat service. You’ll be able to sort out your issue much faster than by email.
Mansion Casino is incredibly mobile-friendly as users can play both through the Mansion Casino mobile app or in-browser. You can download the Mansion Casino mobile app through the Apple App Store and the Google Play Store, making it easy to play when and where you want.
The Mansion Casino mobile app works just like the desktop website, allowing you to play games, make deposits, request withdrawals, claim bonuses and contact customer support. However, mobile users cannot redeem loyalty points for cash on mobile as this can only be done on desktop computers. Meanwhile, downloading the Mansion Casino mobile app takes up storage on your smartphone device which could be used for something else.
If you’d prefer not to download the Mansion Casino mobile app, you can play in-browser. This is done by launching your smartphone’s browser, loading up the Mansion Casino mobile site and then logging in or registering. Once you’ve done that, you can do everything you can on the mobile app! It’s worth noting that older games developed with Flash player are generally incompatible with most smartphone devices which means they can only be accessed on desktop computers or laptops.
Mansion Casino is owned by Mansion Europe Holdings Limited, a firm which owns several other online casino websites. This means that the Mansion Casino sister sites are Casino.com, Mansion Bet and Slots Heaven. If you enjoy playing here, we suggest you check out Mansion Casino sister sites Casino.Com for another casino offering a huge collection of games and promotions or check out Mansion Bet to fulfil all of your sports betting needs.
After reading our Mansion Casino review, we hope you now understand why so many people have stuck with the online casino over the ten years it’s been around. The casino offers a great experience to new and experienced players and has enough to keep even the oldest of players interested. Mansion accepts a variety of payment methods, more so than other casinos, and enjoys rewarding its most loyal customers.
However, we feel that Mansion Online Casino’s customer support services could be improved as support agents took a long time to respond to our live chat request. In addition, it’d be great to see Mansion Casino offers even more games in the future as their selection feels somewhat smaller than the catalogue of games found at other online casinos. Regardless, Mansion Casino is a great place to play. If you’ve read our Mansion Casino review and like the thought of the site, why not register today and try it out yourself?