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Chilli Casino Review (2020)
Chilli Casino is an online casino that launched in 2019. The site offers a wide range of casino games including slots, jackpots, table and live casino games, and has been praised for accepting various payment methods and for delivering excellent customer support. The casino, which is owned by BGO Entertainment Limited, possesses a valid license from the UK Gambling Commission (License #39533) and has partnered with various charities and services such as GamSTOP, GamCare and BeGambleAware to help promote responsible gambling.
- Regularly runs new competitions and promotions
- Huge collection of slots and jackpots
- Accepts most major payment methods
- No dedicated mobile app
- Charges fees for withdrawals and deposits
- A lack of table and live casino games
Chilli Casino is known for offering a wide collection of casino games. To offer you this, the firm has partnered with several leading software providers such as Playtech, Quickspin, Blueprint Gaming, Eyecon, NetEnt, Realistic Games, IGT, and Inspired Gaming. The wide range of game providers means you have a variety of games to choose from, each with their own unique special features. What’s more, the providers regularly release new games so there’s always something for you to try!
As mentioned, Chilli Casino offers well over 450 different games. This includes slots, jackpot games as well as multiple variations of table and live casino games. But what can you actually play at the online casino?
After signing up to Chilli Casino, you’ll have access to a huge range of slot games. This includes Lightning Strike Megaways, Thundercats Reels Of Thundera, Tridenta, Good Feathers, Shuffle Bots, Hot Cross Bunnies, Black Ice, Sticky Bandits, Dwarfs Gone Wild, Hot Sync, Crystal Queen, Fluffy In Space, Shaman Spirit, Shopping Spree, YoYo’s Wild, Wild Wishes, Eliminators, Baam Boom, Vacation Station, Cats, Treasures Of Troy, She’s A Rich Girl, Electric Tiger, Asgardian Stones, Hook’s Heroes, Jumanji, Scruffy Duck, Bear Money, Spin Doctor, Henry VIII, UNdead Rich, Thunderstruck, Aloha! Cluster Pays, Immortal Romance and so much more.
The site also offers a great collection of jackpot games including Playtech’s catalogue of DC Comics-themed slots such as Green Lantern, Aquaman, Man of Steel, The Dark Knight, Suicide Squad and more. Other jackpots include Divine Fortune, Mars Attacks!, The Pig Wizard, Top Cat, Slots O’ Gold, Age Of The Gods, Fluffy Favourites and many others.
In addition to the above slots, Chilli Casino also has a small selection of table games for you to play. This includes 1000 Diamond Bet Roulette, Premium Blackjack, Penny Roulette, Baccarat and Premium European Roulette.
As stated above, Chilli Casino also has a small selection of live casino games where real dealers are streamed directly to you. The games offered here include Grand Blackjack, Spread-Bet Roulette, Unlimited Blackjack, Football Roulette, Baccarat, Spin A Win, Royale Blackjack, Casino Hold’em, Roulette, Blackjack and Prestige Roulette.
Some users may be disappointed with the lack of available table and live casino games but the site’s collection of slots can help make-up for this. However, a Chilli customer support agent did hint that the site will be adding more table and live games in the future but couldn’t provide us with any more details.
Promotions And Welcome Bonuses
Chilli Casino Welcome Bonus * Updated March 2020*
Chilli Casino updated its welcome bonus in March 2020. It is now offering all new customers a chance to win up to 666 free spins via its Mega Wheel. According to the terms and conditions, a £10 minimum deposit is required for a spin on the Mega Wheel and the free spins won from the Wheel are only valid for 24 hours. There’s a maximum win of £8 per every 10 spins and a maximum bonus of £150 in total. What’s more, the winnings from spins must be wagered 65x before anything can be withdrawn, and deposits via Skrill and Neteller are not eligible.
Welcome Package – No Longer Available
Chilli Casino is offering new customers a 100% match bonus of £150 with 10 free spins. According to the terms and conditions, a £10 deposit is required and the spins come with no wagering requirements but must be used within 7 days. The spins are valid on slots Berryburst, Aloha! Cluster Pays, Finn And The Swirly Spin, and Starburst. The bonus, meanwhile, must be wagered 50x and payment options Neteller and Skrill cannot be used to claim this promotion.
Free Spins No Deposit Bonus
Some online casinos have begun offering new players a no deposit bonus that consists of bonus funds or spins. These welcome bonuses do not require a deposit and are usually credited immediately after signing up. However, there is no Chilli Casino no deposit bonus as all promotions and welcome bonuses at the online casino require a deposit of £10 or more.
We’ve noticed that more and more online casinos are now requiring users to enter a promo code or bonus code when depositing to claim a bonus. However, there are no Chilli Casino promo codes because all bonuses are immediately credited to your account once all requirements are met.
In addition to the generous welcome package, Chilli Casino also runs several other promotions, many of which are only available for a limited time. For example, the site is currently running its American Dream promotion throughout August and July where players can win a road trip across the US West Coast as well as holidays in Florida, New York City and Las Vegas. The latest tech gadgets, bonus spins and cash are also on offer in the promotion.
The online casino has a special VIP Club where you receive additional benefits to make your experience at Chilli Casino much more personalised and exciting. To join the VIP Club, you’ll need to regularly deposit, wager and withdraw at the online casino, and once you’ve fulfilled certain requirements members of the site’s customer support team will contact you with an invitation to the VIP Club. The benefits of joining the VIP Club currently include a personal account manager, exclusive bonuses and promotions, higher bet limits on several games, invitations to real-life events as well as personalised gifts on special days.
Chilli Casino runs a fun and exciting loyalty scheme where players collect Chillies and can redeem them for special rewards. For every £10 you wager on slots, you’ll receive one Chili and for every £10 wagered on table games, you’ll earn 0.1 of a Chilli. These Chillies can then be redeemed in the Club Chilli Store for free spins on select games and real cash. According to the terms and conditions, however, your earned Chillies do not immediately appear in your account as they’re usually only credited the next day before 12 PM. In addition, Chillies have a 30-day expiration date so if they’re unused, they will expire.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
Chilli Casino accepts most major payment methods, giving you the freedom to select your preferred payment option for deposits. At the time of writing, you can deposit via:
- VISA/MasterCard: Available instantly
- Neteller: Available instantly
- Skrill: Available instantly
- Envoy: Available instantly
- Citadel: Available instantly
- PayPal: Available instantly
- Paysafecard: Available instantly
According to the site’s terms and conditions, users who deposit anything under £500 will pay a tax offset fee of 2.5% of the deposit amount. This is charged across all payment options.
With the exception of Paysafecard and Envoy, all of the above payment methods can be used for withdrawals, though the time it takes for them to process can differ depending on the method. Take a look below for more information:
- VISA/MasterCard: Between three to 24 hours
- Neteller: Between three to 24 hours
- Skrill: Between three to 24 hours
- PayPal: Between three to 24 hours
- Citadel: Between three to 24 hours
Chilli Casino charges a £2.50 withdrawal fee for all withdrawals, no matter the payment method used.
Under rules from the UK Gambling Commission, new users must verify their accounts by providing Chilli Casino with several documents. These can include:
- ID: Driver’s license, passport or citizenship card
- Address: A legal document sent to your address, can include a recent utility bill or bank statement
According to Chilli Casino, the documents will have to be sent via email to Chilli Casino and each document must be sent in its own email. Once the customer support team have received your documents and verified them, you’ll be informed by email and your account updated.
Chilli Casino takes pride in offering excellent customer support. The site provides users with three different ways of contacting their customer support team, including by live chat, telephone and email, all of which are open seven days a week between 7.30 AM and 1 AM. You can call the support team on the Chilli Casino contact number 0330 094 5610, email them through a form on their website or launch the Chilli Casino live chat service to talk to someone online.
Live Chat: Our Experience
When we launched the Chilli Casino live chat service, we were instantly greeted by a customer support agent. The support agents answered all of our questions quickly and provided us with the information we required, which was great. They also went out of their way to help us, sharing links and other relevant information. If you run into a problem when playing at the online casino, we suggest you launch the Chilli Casino live chat service as the agents were incredibly friendly, helpful and welcoming. There’s no better customer support service than this.
Users looking to play at the online casino with their smartphone will have to play in-browser as there is no Chilli Casino mobile app. Playing in-browser is incredibly simple and can be done by launching your smartphone’s internet browser, loading up the Chilli Casino mobile website and then registering or logging in.
After this, you can access all of your favourite games, deposit and withdraw money, claim promotions and even contact the customer support team. However, it’s important to understand that older games built with Flash technology may not be compatible with your smartphone and may only be accessed through laptop and desktop computers. While this can be disappointing, Chilli Casino offers a huge range of games so we’re confident you’ll find something that interests you.
As mentioned, Chilli Casino is owned by BGO Entertainment Limited, a firm which owns several other online casinos. This means that the Chilli Casino sister sites are BGO Casino, 7 Casino, Vegas Luck and Powerspins, all of which offer a great selection of games and BGO’s popular promotions and competitions. If you really enjoy playing here, we suggest you register at BGO, Vegas Luck and Powerspins for an even better experience, wider game selection and more promotions. You’ll thank us later!
Chilli Casino is a great online casino, the site offers a huge collection of slots and jackpots while running a generous welcome package and exciting promotions and competitions. In addition, the site is mobile-friendly and offers some of the best customer support we’ve seen within the industry, which is great. However, many users will be disappointed with the lack of available table and live casino games, though Chilli Casino has hinted to us that they may be adding more games in the future. Meanwhile, we were disappointed to find that Chilli charges fees for deposit and withdrawals, something that may turn a lot of potential users off the online casino. Regardless, Chilli Casino is a great website to play at. If you’ve read our Chilli Casino review and believe you’d enjoy playing at the site, why not register today and try it out yourself?