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Vegas Luck – Casino Review
Vegas Luck is an online casino that launched in December 2018. Owned by BGO Entertainment, who also operate BGO casino, Vegas Lucky possesses licences from Alderney and the UK Gambling Commission.
Despite being a newcomer onto the scene, Vegas Luck offers a great selection of games to keep its players busy. It also offers several payment options, fast payouts and some of the best customer support around.
But is it worth registering at Vegas Luck?
Pros & Cons
- Over 400 different casino games
- No wagering requirement welcome offer
- Excellent customer support
- Website can be hard to navigate
- No demo or free gaming
- Not many payment options
To offer players its collection of over 400 casino games, Vegas Luck has partnered with some of the most popular casino software developers. The company offers players games from Playtech, NetEnt, IGT, WMS, Quickspin and even BGO Studios.
We’ve already mentioned that Vegas Luck offers a huge collection of games, from slots and jackpots to table and live casino games. With developers such as NetEnt and Playtech providing the games, there’s plenty for you to chose from. But let’s take a closer look.
Much of Vegas Luck’s slots selection is NetEnt-heavy though you will find slots from the other software developers mentioned above. Browsing through the website, you’ll find games including Jack and the Beanstalk, Guns N’ Roses, Gonzo’s Quest, Britain’s Got Talent, Blood Suckers, Cat Queen, Dead or Alive, EggOMatic, Goddess of Life, Halloween Fortune, Piggy Riches, Spinata Grande and so much more.
If you enjoy making larger wins, you can try out Vegas Luck’s jackpot games. They include Mega Fortune, Diamond Valley, Batman & Catwoman Cash, Forest of Wonders, Fruit Mania, Pink Panther, Grease, Age of the Gods, Justice League, Aquaman and much more.
If you find yourself getting bored of the video slot games, you can always play some classic casino games. Vegas Luck has a great selection of games on offer including multiple variations of blackjack, baccarat, poker and roulette.
You can try your hand at 3D Roulette, Casino Hold’em, Blackjack, 3 Card Brag, Progressive Blackjack, Pinball Roulette, Heart of the Frontier, Captain’s Treasure, Blackjack Pro and much more.
Live Casino Games
Players who want to enjoy an authentic casino experience can take advantage of Vegas Luck’s small collection of live casino games where a real-life dealer is streamed directly to you. The games on offer at Vegas Luck include Blackjack, Roulette, Hi-Lo, 7 Seat Baccarat, Casino Hold’em, French Roulette, Baccarat and Unlimited Blackjack.
One of the main points of interest regarding Vegas Lucky is its unique welcome offer which features no wagering requirements! This makes the casino’s welcome offer one of the best available right now.
Vegas Luck is offering newly registered players up to 50 bonus spins on a first deposit without a maximum winning cap.
According to Vegas Luck’s website, users get one bonus spin for every £1 deposited up to £50. The bonus spins can only be used on Starburst, Lights, Finn and the Swirly Spin or Twin Spin Deluxe. There’s a £10 minimum deposit plus a 2.5% fee (Minimum 50p), the spins expire within three days and the bonus cannot be redeemed by people who deposit via Neteller or Skrill.
Pick of the Week
While you don’t win anything from it, Vegas Luck runs its Pick of the Week promotion in which it selects two slot games for users to play. This can be extremely handy for indecisive players or someone who’s completely new to gambling and doesn’t know where to begin. The promotion also features a handy little explanation which sets out the game’s features and rules.
The Reward Store
What’s more interesting is Vegas Luck’s The Reward Store which offers special prizes. While playing at the casino, users will collect Diamonds, the casino’s in-game currency. Players earn one Diamond for every £10 wagered on any slot game and 0.1 of a Diamond for every £10 wagered on table games.
These diamonds can then be exchanged for goods in Vegas Luck’s reward store. From bonus spins on specific slots to cash prizes, it’s all available at the reward store!
Like most other online casinos, Vegas Luck accepts most major payments such as debit and credit cards as well as several e-wallet options. The casino prides itself on its instant deposits, which is great for players. For deposits, you can use:
- VISA / MasterCard: Available Instantly
- Skrill: Available Instantly
- Neteller: Available Instantly
- PayPal: Available Instantly
- Paysafecard: Available Instantly
You can use the same options for withdrawals excluding Paysafecard. However, it’s important to remember that most withdrawals will not appear in your account instantly and will take some time to be processed, just like at other casinos.
According to Vegas Luck’s website, the casino aims to process all withdrawals within 24 hours. After this, it will be sent directly to you. For withdrawals and payout timeframes, take a look below:
- VISA / MasterCard: 3-5 Business Days After Processing
- Skrill: Available Instantly After Processing
- Neteller: Available Instantly After Processing
- PayPal: Available Instantly After Processing
- Bank Transfers: 3-5 Business Days After Processing
One thing you should note is that Vegas Luck does charge fees for depositing and withdrawing money. For deposits below £500, a tax offset fee of 2.5% of the deposit amount will be charged through all payment options. Meanwhile, withdrawals have an additional fee of £2.50.
We’ve also mentioned that Vegas Luck offers great customer support, and it’s true! The casino offers several ways for players to contact customer service agents, whether that’s by email, phone or through the casino’s live chat service, it’s all available at Vegas Luck.
Vegas Luck’s customer support team is available seven days a week between the hours of 7.30 AM and 1 AM. Between the casino’s customer support opening hours, you can reach them by calling 0330 024 5777 or launching their live chat service which only requires your name and an email address.
If that isn’t enough, you can contact the support team by completing a form through their official website or by sending them a letter.
Vegas Luck: Our Live Chat Experience
At CasinostoPlay, we like to test as many casino’s customer support by messaging them and assessing their speed, friendliness, ease of access and accuracy. You can find all our customer service reviews right here.
We spoke to one customer service agent through Vegas Luck’s live chat service and we had a great experience. The support agent we spoke to was quick at responding to the initial chat and replied quickly throughout our conversation.
While they did suggest we read through the terms and conditions to discover more about deposits and withdrawals, they provided us with the correct information and everything we needed to understand. The agent went out of their way to help us and answer all of our questions.
It’s easy to access Vegas Luck’s live chat service, all you need to do is click the speech bubble on the right-hand side of the screen, enter your full name and email address and voila! It’s started.
Despite its infancy, Vegas Luck has shown that its a force to be reckoned with. The online casino is offering a great selection of games along with some incredibly fast payouts. It’s customer support options and the service provided are top-tier which just helps make the casino that much more attractive.
However, the site can sometimes be slow and many users may find it difficult to navigate. We would like to see more software developers providing more games to the casino in the future, but the current selection works perfectly well.
One thing to remember if you’re considering joining this online casino is that it does charge fees for deposits under £500 and for withdrawals. Make sure you read through the terms and conditions to find out exactly what is charged.