Casino Room is an online casino that launched in 2005 and has developed a large fan following. The casino is famous for its selection of games, payment options and excellent customer support.Visit Casino 18+. Gamble responsibly. New Customer Offer 18+. New customers only. Min deposit varies £20-£100. Max deposit varies from £50-£200. 100x wagering requirements for bonus amounts. 7 days to complete the WR. Always refer to Bonus Terms for more info. 18+. Gamble Responsibly. Click 'Claim Bonus' to read full T&Cs Claim Bonus
Casino Room Review (2020)
Important: Casino Room has officially left the UK market. When asked why, a customer support agent informed us that it was a “corporate decision”. If you were a user at Casino Room or were considering registering, you can find alternatives below in the ‘Sister Site’ section of this review.
Casino Room is an online casino that launched back in 2005. The site, which is owned by Ellmount Gaming Ltd, offers a huge collection of games as well as a range of promotions for both new and existing players. In addition, the site offers excellent customer support and accepts most major payment methods. The online casino holds licenses from leading gambling authorities in the UK, Malta and Curacao and it has partnered with charities such as BeGambleAware and GamStop to promote responsible gambling. If you’d like to know more, continue reading our Casino Room review.
- Wide range of games in the casino’s portfolio
- Superior quality graphics and gameplay
- Offers generous welcome package
- Limited payment options
- Players cannot filter games by provider
- Can be difficult to navigate the website
Casino Room offers registered users a collection of over 500 different games all of which are provided by well-known and popular developers such as Microgaming, NetEnt, Betsoft, Evolution Gaming, Nyx Interactive, Aristocrat, Play’n GO, Yggdrasil Gaming, Elk Studios, and Thunderkick. The wide range of game providers means that you’ll have an extensive list of games to try, each with their own visuals, gameplay mechanics and special features. In addition, the above providers generally release new games frequently, which means you’ve always got something new to play.
We’ve already touched on how many games you can play, but what’s actually available at Casino Room? Let’s find out.
Once you’ve registered, you’ll have access to all of Casino Room’s slot games including Action Ops Snow & Sable, Hellboy, Ozwin’s Jackpots, Jack And The Beanstalk, Wacky Races, Banana Rock, Aloha! Cluster Pays, Beauty And The Beast, King Tusk, Grim Muerto, Piggy Riches, Showdown Saloon, The Wish Master, Castle Builder, Lucha Legends, Valley Of The Gods, Dwarf Mine, Mythic Maiden and so many more.
If you’d like to make bigger wins, you can play jackpot slots such as Cosmic Fortune, Matsuri, Prissy Princess, Mega Fortune, Treasure Nile, Energoonz, Cash Splash, Holmes And The Stolen Stones, House Of Doom, Lady Of Fortune, King Cashalot, Golden Ticket, Happy Halloween and many others.
Those of you who are bored of playing slots can try out Casino Room’s selection of table games. This includes Baccarat, Fortune Pai Gow Poker, Blackjack Multi-Hand, French Roulette, Mahjong Exchange, Three Card Poker, Premier Blackjack, Football Studio, Classic Blackjack Gold, Baccarat Professional and Blackjack.
The fun doesn’t stop there as the online casino also runs a live casino where real-life dealers are streamed directly to you, allowing you to interact with them and other players. The games offered here include American Roulette, Auto Roulette, High Blackjack, Dream Catcher, Football Studio, Texas Hold’em Bonus Poker, Three Card Poker, Casino Hold’em, Roulette, Blackjack and many more.
Like all other online casinos, Casino Room awards new players with a generous welcome package that consists of five different deposit bonuses. Once you’ve registered, you can either claim a 100% match bonus of up to £50 or a 50% match bonus of up to £200. The additional four deposit bonuses you can claim are as follows:
- Second: 50% up to £50 or 25% up to £200
- Third: 50% up to £50 or 25% up to £200
- Fourth: 50% up to £50 or 25% up to £200
- Fifth: 50% up to £100 or 80% up to £400
According to the terms and conditions, you’ll need to deposit a minimum of £20 to qualify for the first five deposit bonuses. However, to qualify for 80% deposit match of up to £400, you’ll need to deposit a minimum of £200.
Meanwhile, users who deposit via Skrill or Neteller are not eligible for the promotion and all deposit bonuses will need to be wagered 100x before anything can be withdrawn. Lastly, you will have seven days to complete the wagering requirements for each individual bonus.
50 Free Spins
We’ve noticed that many of you have been searching for this offer at the site. However, there is no Casino Room 50 free spins promotion. While the promotion may be old, the online casino isn’t currently offering it today. This can be disappointing, but Casino Room’s generous welcome offer is sure to change your mind.
No Deposit Bonus
Some online casinos like to reward newly registered customers with a no deposit bonus. However, there is no Casino Room no deposit bonus as the only promotion available at Casino Room is its welcome offer which requires a deposit for each bonus.
Bonus codes are becoming increasingly popular at online casinos and players are required to enter them in order to successfully claim a bonus or enter a promotion. However, there are no Casino Room bonus codes as all promotions are automatically credited to your account, making the entire experience much easier.
Casino Room does run a VIP scheme but the website and its customer support agents are fairly tight-lipped about it all. According to the support agent, loyal and “good” customers can become VIPs after depositing and playing a certain amount of money. Once you cross this threshold, the VIP support team will invite you to the scheme where you benefit from exclusive bonuses and promotions, cashback bonuses as well as a personal account manager.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
While Casino Room previously accepted only payments through debit and credit cards, it has since expanded to accept many more payment options, just take a look below to find out more.
- VISA/MasterCard: Available immediately
- Skrill: Available immediately
- Neteller: Available immediately
- Paysafecard: Available immediately
While there aren’t a lot of payment options, Casino Room does not charge any fees for making a deposit, which is great!
You can use all of the above payment options for withdrawals too. However, the time it takes for payments to reach you can differ depending on the method, just take a look below to find out:
- VISA/MasterCard: Between three to five business days
- Skrill: Within five business days
- Neteller: Within five business days
- Paysafecard: Within five business days
This seems in-line with what you’ll experience at other online casinos. However, Casino Room does not charge for requesting withdrawals.
According to Casino Room, you’ll be required to verify your account the moment you request a withdrawal. When this happens, you’ll be required to send documents to verify your identity and source of income. To do this, you’ll need to submit the following documents:
- A photo of your ID
- A bill or bank statement with your address
- A registered debit or credit card
You’ll need to send the documents to the support team at firstname.lastname@example.org. You should hear back from the team within 24 hours to find out whether or not the verification has been successful.
Casino Room takes customer support seriously, offering you several different ways to contact the support team. You can either email them at email@example.com, call the Casino Room contact number on +44 1489 232 095 or through Skype. Additionally, you can launch the Casino Room live chat service to speak to a customer agent directly.
Live Chat: Our Experience
When we first launched the live chat service, we were instantly greeted by a customer support agent. The customer support agent was quick to respond to us but frequently gave us vague answers that didn’t do much to answer our questions. This was disappointing as we had to keep asking follow-up questions, effectively prolonging the conversation. If you do run into a problem, it’s best to either give the support team a call or launch the Casino Room live chat service.
One of the reasons so many people enjoy playing at Casino Room is because it’s mobile-friendly and can be played both through a dedicated mobile app or in-browser. You can download the Casino Room mobile app on both the Apple App Store and the Google Play Store.
The Casino Room mobile app works just like the desktop website, allowing you to play your favourite games, deposit money, claim bonuses and promotions, withdraw and contact the customer support team. However, it’s important to remember that downloading the Casino Room mobile app does take up storage space on your device which could be used for other things. If you don’t like that, you can always play in-browser. This can be done by launching your smartphone browser, loading up the Casino Room mobile website and logging in or registering. The mobile site works just like the app, allowing you to do everything you can on there. The main difference between the two is that playing in-browser doesn’t require a download, giving you more free space on your mobile device.
However, we do have to remind you that older games built with Flash Player are generally incompatible with most smartphone devices which means you won’t be able to access them unless you’re on a desktop computer.
Casino Room is owned by Ellmount Gaming Limited, a firm which only owns Casino Room. Unfortunately, this means that there are no Casino Room sister sites. However, there are several sites similar to casino room including LeoVegas Casino which offers 20 no deposit free spins, Pelaa Casino which offers 150 free spins and up to £100 in bonus funds, BGO Casino which offers a 100% up to £200 welcome offer with 10 free spins, and Casumo Casino which offers a 100% match of up to £300 plus 30 spins. Since Casino Room has officially left the UK market, we suggest you read our reviews of the above recommendations to figure out an alternative casino which you may enjoy.
Casino Room is a reputable online casino which integrates top-quality and high-performance gaming and security software to create a flawless and streamlined online gambling environment. Players worldwide can enjoy an unmatchable gambling experience and increase their winnings in record time by unlocking the welcome package or claiming the various rewarding bonuses and promotions available at Casino Room.
The site offers a huge range of online casino games and a generous welcome bonus. However, we were disappointed by the lack of accepted payment options as well as the level of customer support provided. The agents didn’t seem to care much about us as customers, which was upsetting. If this doesn’t bother you too much, why not register at Casino Room and take advantage of its huge welcome package?