Tuesday, 2 June 2020

UKGC Launches Investigation Into Mansion Group’s M88 Casino Brand

The UK Gambling Commission has launched an investigation into the Mansion Group’s M88 online casino and sportsbook.

A spokesperson for the UK Gambling Commission stated that the firm is investigating “various aspects” of Mansion Europe and M88’s “model and operations” but hasn’t revoked their operating licenses. Mansion Europe currently holds its own UK gambling license but M88 operates under a license held by Vivaro Limited.

It’s unclear why the Commission is investigating the two brands but it’s thought to be related to Mansion’s VIP schemes. Back in April, a report by The Guardian claimed that MansionBet, one of Mansion’s many brands, had accepted a customer’s redundancy payout as proof of source of income before awarded the player with VIP status.

The report also included a quote from a support agent stating that the website doesn’t like conducting income checks but has it “because the UK gambling regulators make us do it”. Meanwhile, it was recently reported that M88 has withdrawn its services from Cambodia and Malaysia although the firm didn’t explain why.

English Premier League club AFC Bournemouth has decided to not renew its shirt sponsorship deal with M88 and Mansion Group due to the UK Gambling Commission’s investigation. According to reports, the deal expired Sunday and the football club thanked the brands for their support over the previous three years but stated it will be finishing the English Premier League’s current season with a different kit when it resumes later this month.

UKGC Investigates PTES

The news comes after gambling operator PTES ceased trading following an investigation by the UK Gambling Commission. The regulator launched an investigation into the firm after it was contacted by a family of a PTES customer who took his life in April 2017 at the age of 25.

Just as the Commission launched its investigation, PTES surrendered its operating license. During the investigation, the Commission found “serious systematic failings” over the way the operator managed its social responsibility and anti-money laundering processes. If PTES hadn’t surrendered its license, it would have been hit with a £3.5 million penalty as well as additional sanctions.

All of this comes as the Commission continues to tighten its regulation over online casinos and betting websites. Earlier this year, the regulatory body announced new rules which change how operators handle their VIP schemes. It’s also banned customers from using credit cards for gambling, and reportedly wants to change how casino games are played.