Roxy Palace Casino [Closed]
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Roxy Palace Casino Review (2020) – CLOSED
Roxy Palace Casino has officially shut down. Users registered with the website have been encouraged to try out Roxy Palace sister site 32Red. If you’re not keen on the website, why not take a look at our casino recommendations here?
Roxy Palace UK is an online casino that launched back in 2002 and has become popular for offering a huge collection of casino games such as jackpots, slots, table games and live casino. The site has also been praised for offering its customers numerous promotions and bonuses including its £10 no deposit bonus.
The website, which is owned by 32Red Limited, possesses a valid license from the UK Gambling Commission (License #39430) and has partnered with GamSTOP to promote responsible gambling. It’s also one of the few online casinos to hold an eCOGRA certificate for fairness. If you’d like to know more, continue reading our Roxy Palace Casino review.
- Offers a generous welcome bonus
- Excellent customer support
- Mobile-friendly and easy to navigate
- High wagering requirements
- Lack of variety in game selection
- Payouts can take a long time
Roxy Palace online casino offers over 250 different casino games, all of which are provided by leading game developers. After registering, you’ll have access to games by Microgaming, Evolution Gaming, Big Time Gaming, RabCat, Genesis Gaming, JustForTheWin, Foxium, Triple Edge Studios and many more. The range of game providers means you’ll have a much wider variety of games to play, each with their own unique gameplay mechanics, visuals and themes. In addition, the above game providers regularly release new games so there’s always something to play.
We’ve already mentioned that Roxy Palace online casino offers over 250 different games, but what exactly can you play? It’s time to find out!
After you’ve registered, you’ll be able to play Roxy Palace Casino’s selection of slot games. This includes Bookie Of Odds, Jungle Jim El Dorado, Romanov Riches, Wild Scarabs, Zombie Hoard, Icy Gems, Shogun Of Time, The Great Albini, Moby Dick, Forbidden Throne, Tarzan, Reel Splitter, Temple Tut, Wacky Panda, Serenity, Bridesmaids, So Much Sushi, Bonanza and many more.
If you want to make bigger wins, you can try out Roxy Palace Casino’s jackpot games which include Mega Moolah, Cash Splash 7, Treasure Nile, Tunzamunni, Wow! Pot, Major Millions, King Cashalot, Fruit Fiesta, Mega Moolah ISIS, Jackpot Deuces and much more.
If you’re tired of the slots, you can always enjoy Roxy Palace UK’s table games which include variations of American Roulette, Multi-Wheel Roulette, Premier Roulette, High Limit European Roulette, European Blackjack, SuperFun 21, Spanish Blackjack Gold Series, High Streak Blackjack, Vegas Strip Blackjack, Classic Blackjack and many more.
The fun doesn’t end there as Roxy Palace online casino also runs a live casino where real dealers are streamed directly to you, allowing you to interact with them and fellow players. These live games include Roulette, Blackjack, Monopoly, Super Sic Bo, Lightning Roulette, Casino Hold’em, Dream Catcher, Double Ball Roulette, Caribbean Stud Poker, French Roulette, Progressive Caribbean Stud Poker, Texas Hold’em, Three Card Poker and many other variations.
While many of you have been searching for Roxy Palace bingo, we’re disappointed to have to tell you that the website does not offer any bingo content. There is no Roxy Palace bingo and while it can be frustrating for big bingo fans, you can always take a look at some other bingo sites.
Promotions And Bonuses
Like most other online casinos, Roxy Palace online casino offers new customers a generous welcome bonus. New users can claim a 100% match of up to £100 plus 50 bonus spins on Microgaming’s Highlander slot. According to the terms and conditions, 10 spins on Highlander will be awarded to users immediately after their first deposit and you will receive an additional 10 spins every 24 hours for four days. The spins must be wagered 50x before anything can be withdrawn and used within 24 hours of being awarded or they are lost. On top of that, the bonus funds expire after seven days and must be wagered 50x.
£10 Free No Deposit Bonus
One of the reasons the casino is so popular is because of its no deposit bonus. New customers can claim the Roxy Palace 10 free no deposit bonus immediately after registering. To claim the bonus, you’ll need to click on a pop-up that appears after registration and accept the bonus, that’s it! According to the terms and conditions, the Roxy Palace 10 free no deposit bonus must be wagered 50x within seven days before anything can be withdrawn and the bonus has a maximum withdrawal limit of £100.
Update August 2019: We’ve been informed that Roxy Palace no longer offers new customers a £10 no deposit bonus. However, the promotion is still available over at Roxy Palace sister site 32Red.
Many online casinos now require customers to enter a promo code or bonus code when depositing or registering to claim a bonus. However, there are no Roxy Palace Casino promo codes as all bonuses are automatically credited to your account, making it easy and stress-free to claim bonuses.
In addition to offering a welcome and no deposit bonus, Roxy Palace UK also offers daily rewards. Every day, Roxy Palace Casino will offer new bonuses and promotions such as deposit bonuses, free spins and cash prizes! To accept the daily reward, you simply need to log-in and click the small gift icon to check what your new daily reward is.
However, it’s important to read through the terms and conditions of each reward at Roxy Palace UK so you know exactly what you’re claiming.
Roxy Palace Casino runs a VIP program but has remained somewhat tight-lipped about it. Users can only become a VIP player through an invitation from the site’s support team and this generally only happens once the player has met specific requirements regarding deposits and withdrawals. When you do become a VIP player, you’ll benefit from extra rewards and bonuses. In addition, you’ll receive bigger bonuses, unique promotions, invitations to real-life events and so much more.
Players Club Loyalty Scheme
Roxy Palace Casino also runs a loyalty scheme in which users earn Club Points by wagering on games. Every 1,000 points collected can be exchanged for a £10 cash bonus which can be used on various casino games. In total, there are five different loyalty levels and you will either need to complete a certain action on the website or collect a specific amount of Club Points to reach each level, take a look below to find out more:
- Blue: 1st deposit required
- Silver: Collect 2,000 Club Points
- Gold: Collect 4,000 Club Points
- Platinum: Collect 8,000 Club Points
- VIP: Invitation only
Each loyalty level will offer bigger and better rewards. For example, Silver users gain access to new games earlier and receive special Club Point offers. Meanwhile, Gold and Platinum users have those benefits as well as free entry to slot tournaments, tailored promotions and so much more.
However, it’s important to understand that you’ll need to maintain a number of Club Points to remain at your current level, for example:
- Blue: None
- Silver: 2,000 monthly maintenance Club Points
- Gold: 3,600 monthly maintenance Club Points
- Platinum: 6,400 monthly maintenance Club Points
- VIP: None, VIP player for life
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
One of the reasons Roxy Palace Casino is so well reviewed is because it accepts a wide range of payment methods. This allows customers to use their preferred options, which is great. To find out what methods Roxy Palace currently accepts, just take a look below:
- VISA/MasterCard: Available instantly
- Skrill: Available instantly
- Neteller: Available instantly
- PayPal: Available instantly
- Bank Transfer: Available instantly
According to a customer support agent, Roxy Palace UK does not charge you for making a deposit.
You can use all of the above payment methods to withdraw at Roxy Palace Casino too. However, the time it takes for these payments to reach you depends on the method used, just take a look below to find out more:
- VISA/MasterCard: Between three to seven business days
- Skrill: Between three to seven business days
- Neteller: Between three to seven business days
- PayPal: Between three to seven business days
- Bank Transfer: Between three to seven business days
Roxy Palace Casino generally doesn’t charge fees for withdrawals but if you decide to withdraw an amount under £100 via bank transfer, the site will charge you a fee.
After registering at Roxy Palace, you’ll be required to verify your account in order to deposit and withdraw money. To do this, you’ll need to provide the online casino with several documents including a clear image of a photo ID, passport or driving license. This must be accompanied by a recent bank statement or utility bill that clearly states your address.
On top of that, the site may also require you to verify your source of income or payment method. This can involve sharing scans of your debit or credit card, a bank statement or recent payslips. To provide the documents to Roxy Palace UK, you’ll need to send them over an email by completing a form on their website.
Roxy Palace online casino is serious about customer support and it works hard to deliver some of the best support we’ve come across. You can contact the customer support team by launching the Roxy Palace live chat service, emailing them through a form on the website or calling one of the following Roxy Palace contact numbers:
- +44 8081699 307 (UK Freephone)
- +44 3304030 047 (UK Local Rate)
- +188 89073 257 (Canadian Toll Free)
- +44207 2578 704 (International)
All customer support services at Roxy Palace Casino are available 24/7, which means you can contact them whenever you encounter a problem or need some help.
Live Chat: Our Experience
When we launched the Roxy Palace live chat service, we were instantly greeted by a customer support agent. While the agent wasn’t the friendliest, they were certainly helpful and answered all of our questions without a problem. However, we do believe that the agent took too long to answer us as we had to wait several minutes at a time for a reply.
If you do run into a problem when playing at Roxy Palace Casino, we suggest you use the live chat service to talk to a customer support agent. They’ll be able to solve your problem quickly and help you out in any way.
Roxy Palace online casino is also mobile-friendly, which means customers can play it anywhere and anytime. There are two ways to play on smartphones, either in-browser or through the Roxy Palace mobile app which can be downloaded from the Apple App Store or through the Google Play Store.
The Roxy Palace mobile app functions just like the desktop website, allowing you to play your favourite games, deposit, withdraw and contact the support team. However, downloading the app to your smartphone device will take up storage which could be used for something else.
If you’d rather not download anything, you can play in-browser. This is done by launching your smartphone’s browser, loading up the Roxy Palace mobile website and then registering or logging in. From there, the mobile website works just like the desktop website or mobile app.
It’s important to note that older games built with Flash technology are generally incompatible with most smartphone devices now. This means you will not be able to access these games unless you’re on a smartphone device.
Roxy Palace online casino is owned by 32Red Limited, a firm which also owns several other online casinos and sports betting sites. This means that the Roxy Palace sister sites are 32Red Casino, Golden Lounge, Nedplay, Dash and Casino Splendido. So if you enjoy playing here, we suggest you try out the above Roxy Palace sister sites as they all feature a great collection of casino games and bonuses.
Roxy Palace UK is a great online casino for new gamers. The site offers a decent collection of online slots but most experienced players will be disappointed to find that it mostly only offers Microgaming slots. However, its generous welcome bonus and no deposit bonus certainly make up for that, along with the site’s daily rewards systems. This means there’s always something to look forward to, which is great for longterm players.
However, we dislike the high wagering requirements and the lack of variety regarding table games, though this can easily be fixed. Ultimately, Roxy Palace UK is a great online casino and if you’ve read our Roxy Palace Casino review and believe you’d enjoy it, why not register today and try it out?