Energy Casino Review 2021

Feature Offer
Bonus N/A
Spins N/A
Min Deposit £20
PayPal No
Live Chat Yes
Our Rating 4.6/5

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Pros

  • Partnered with numerous software developers
  • Offers over 550 different casino games
  • Sister site EnergyBet accepts sports wagering

Cons

  • Lack of payment options in the UK
  • Customer support not 24/7
  • Website can be hard to navigate

Casino Software

To provide over 550 different games to you, Energy Casino has partnered up with several leading software developers including Microgaming, Big Time Gaming, NetEnt and Evolution Gaming. However, you’ll also have access to games by Green Tube, BF Games, Wazdan, Gamomat, Bally Wulff and Play’n Go. The large number of game developers featured on the website ensures variety and it means you’ll have a chance to play games with unique features and gameplay. There’s also less of a chance of you getting bored as there’s always something new to try out.

Games

After you’ve successfully signed up at Energy Casino, you’ll have access to their amazing collection of games, but what exactly can you play?

Slots

Well, one of the reasons Energy Casino is so popular is due to the sheer number of slots the site offers. You can play popular games including Vikings, Banana Rock, Royal Crown, The Great Albini, Astro Legends Lyra and Erion, Fiesta Tequila, Asgardian Stones, Jurassic World, Playboy, Volcanic Cash, Bridesmaids, Hellboy and so much more.

If you prefer playing jackpots in order to land larger wins, you can play games such as Wow! Pot, Fruit Fiesta 5 Reel, Cosmic Fortune, Mega Moolah ISIS, Hall of Gods, Mega Fortune, Treasure Nile and Divine Fortune.

Table Games

For those of you who prefer the classic casino games, you can browse through Energy’s collection which includes Baccarat, Jacks or Better, European Roulette, Casino Hold’em, French Roulette, Aces & Eights Poker, Texas Hold’em, Oasis Poker and Joker Wild.

Live Casino

Meanwhile, Energy Casino’s live games provide you with an authentic casino experience as real-life dealers are streamed directly to you, allowing you to interact with them and other players. The games offered here include Dream Catcher, Shangi La Roulette, Infinite Blackjack, Caribbean Stud Poker, American Roulette, Texas Hold’em Bonus Poker, Football Studio, Lightning Roulette and so much more.

Games Available
Slots 517
Table Games 18
Live Casino 63

EnergyBet

EnergyBet is Energy Casino’s sister site and it allows users to wager on sports activities and other events. Registering on either site will provide you access to both sites, giving you the opportunity to wager on darts, football, squash, surfing, tennis, boxing, rugby, baseball, ice hockey, snooker, cricket, golf, badminton, futsal and so many more.

In addition, you’ll also be able to wager on political events (Such as the winner of the next UK General Election and the winners of Danish and Swedish elections), television shows and films (Results of reality television shows and the culmination of Game of Thrones) as well as television and film events like the Oscars (Wager on the winners of specific awards).

Virtual Sports

EnergyBet also allows users to wager on virtual sports. You’ll be able to bet on the outcome of virtual sports such as horse racing, greyhound racing, speedway, cycling, horse trotting and tennis. Virtual sports games occur every three minutes and run 24 hours a day, seven days a week which means that you can wager as much as you’d like and whenever you’d like. They also feature high-quality graphics and authentic sound effects to help immerse you into the exciting sport.

Promotions and Bonuses

BF Kickstarter

Energy Casino has removed most of their welcome offers, which is a bummer for players in the UK. It is most likely a direct result of the more rigid regulations in Great Britain as imposed by the UK Gambling Commission. However, it doesn’t mean that customers at Energy Casino get nothing.

Every Monday, Energy Casino runs a weekly tournament where you can win hundreds of Energy Spins. To take part, simply open any of the qualifying slots and click on the ‘Yes’ button. You automatically qualify with a minimum spin value of £0.20 and players will be ranked based upon their biggest win, proportional to the bet value, over 50 consecutive rounds. The prize pool is structured as follows:

  • 1st: 200 Energy Spins
  • 2nd: 100 Energy Spins
  • 3rd – 5th: 50 Energy Spins
  • 6th – 10th: 30 Energy Spins
  • 11th – 25th: 20 Energy Spins
  • 26th – 50th: 10 Energy Spins
  • 51st – 100th: 5 Energy Spins

All EnergySpins are subject to 15x wagering requirements, and all other terms apply as well.

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VIP Club

Energy Casino also runs a VIP Club for players who meet specific requirements. Once part of the VIP Club, users will be offered exclusive promotions, prizes, competitions and will be invited to real-world events. However, players must be personally invited to the casino after meeting the casino’s criteria. According to Energy Casino, the customer support team monitor accounts closely and are more likely to invite users who play at the casino regularly, who play a variety of games and users who take advantage of Energy’s casino and sportsbook.

Payment Options

Deposit

Energy Casino accepts a vast number of different payment options on their website but most of them are not available for use in the United Kingdom. Instead, players located in the UK are restricted to the following methods:

  • VISA / MasterCard: Available instantly
  • Paysafecard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Trustly: Available instantly
  • EcoPayz: Available instantly

According to Energy Casino, the site doesn’t charge any additional fees for making deposits, however, these transactions can take up to 60 minutes before they’re approved and show up in your bank account. You must deposit a minimum of £10 and can set daily, weekly and monthly deposit limits on the website to regulate your spending.

It’s incredibly easy to make a deposit at Energy Casino, all you need to do is register, log-in and click ‘Deposit’ on the screen. You’ll then have to select your preferred payment option and adjust how much you wish to deposit. Once that’s done, you confirm the payment and wait for the money to show in your bank account.

Energy Withdrawals

Most of the payment options mentioned above can be used for withdrawals, though they’ll take much longer to process and reach your bank account. To find out which methods aren’t accepted and how long withdrawals take, just look below:

  • VISA / MasterCard: Available within five business days
  • EcoPayz: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Bank Transfer: Available within five business days

Energy Casino processes withdrawals for up to three days before sending them to your bank account or e-wallet. However, they do try and process these payments instantly to speed up the transaction. There’s also a daily withdrawal limit of £5,000.

To request a withdrawal, you’ll need to navigate towards your account and select ‘Withdrawal’. You’ll have to specifiy how much you wish to withdraw and since Energy Casino only processes withdrawals through the method you used to deposit, you cannot select a payment option.

The site offers users one free withdrawal a week and for every subsequent withdrawal, users will be charged a £5 fee to cover Energy Casino’s administration costs.  This was somewhat disappointing to hear but can be easy to avoid if users are patient enough to wait.

Banking Security

Energy Casino, which is based in Malta, states that it uses the same level of security found at online banks including Secure Socket Layer (SSL) encryption. In addition, the casino follows strict data protection procedures to ensure that you and your personal information are protected.

Source of Funds

After you’ve requested your first withdrawal or deposited a certain amount of money, the casino, in accordance with the UK Gambling Commission’s rules, will ask you to verify your identity. In order to verify your identity, you’ll need to provide the casino with your passport, national citizenship card or driver’s license along with a copy of a recent utility bill, payslip or bank statement. You’ll also need to provide a photo or scan of the card you used to deposit.

Now, this entire process will slow down your first withdrawal considerably since the casino will pause the transaction. So, we suggest you chat with customer support and begin the verification process early in order to speed up your first withdrawal and receive your winnings.

Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.

Customer Support

When playing at Energy Casino you may run into a problem or need a question answered, luckily, you can contact the casino’s customer support team in one of three ways. You can call the customer support team on +356 9994 5112, +44 203 608 6491, +44 791 878 5604. You can email the support team on support@energycasino.com or through a form on the website or you can launch the casino’s live chat service. It’s important to note that Energy Casino’s customer support team are only available between the hours of 9 AM and midnight Monday to Friday and between 1 PM and 9 PM on weekends.

Live Chat: Our Experience

When we first launched Energy Casino’s live chat we were held in a queue with two people before us. We were made to wait well over 15 minutes before a customer agent finally welcome us to the service. However, the agent replied to our questions quickly and provided us with relevant answers. We were incredibly disappointed with the wait time to talk to a customer support agent, but once we were greeted by an agent, we found that their service was incredibly helpful and the agent helped point us in the right direction and went out of their way to help. If you need to contact Energy Casino’s customer support team, we suggest you use their live chat feature as you’re more likely to receive a fast response and have the problem sorted.

Mobile-Friendliness

For users who enjoy playing on their smartphone devices, you have nothing to worry about as Energy Casino is mobile friendly. You don’t need to download a dedicated app to play its casino games on your smartphone devices. Most of the games featured at the online casino are built using HTML technology which means they can be played on Apple and other smartphone devices. You just need to load up the website in your device’s browser, log-in and start playing.

Sister Sites

Energy Casino is owned by Probe Investments Limited, which also owns the casino’s sister site EnergyBet. Outside of the two websites, however, Probe Investments Limited does not own anything else and Energy Casino is not affiliated with any other website.

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Summary

Energy Casino is a great online casino to play at if you enjoy a variety of different games and having access to sports wagering. Its promotions are exciting and regular, which means there’s always something to look forward to. In addition, Energy Casinos EnergyStore allows you to buy free spins, real cash, merchandise and so much more which is fantastic.

However, we feel that the casino’s customer support could be improved in order to prevent users from having to wait for long periods of time. Payouts could also be improved as they actually take several days to reach you compared to other casinos. Lastly, we’ve love to see the number of accepted payment options grow as the site is missing on major methods such as PayPal. If none of that bothers you and you just want to play slots, table games and wager on sports activities, we suggest you register at Energy Casino and begin playing as soon as you can.

Company Information

Info Details
Launched 2013
License UK (#39325)
Operator Probe Investments Limited
Email support@energycasino.com