Casino Heroes has stopped accepting players from the United Kingdom indefinitely. At this point, you cannot register with the online casino and we recommend to pick an alternative operator. We will update this review in case there is any new development in this matter.
Casino Heroes Review (2020)
Casino Heroes has stopped accepting players from the UK indefinitely. We will update you if the operator reverts this decision. In the meantime, we highly recommend to check out Casino Joy, a fantastic alternative to Casino Heroes. Read review
Casino Heroes is an online casino which offers a wide range of slot, table and live casino games as well as a unique player experience. Users embark on a mythical quest to explore and conquer three different islands by playing their favourite slot games and battling terrifying bosses in order to unlock special bonuses and prizes. The site possesses a valid license from the UK Gambling Commission (License #48300) and has partnered with several charities such as GamCare and BeGambleAware in order to promote responsible gambling. It’s time to find out more about Casino Heroes.
- A unique player experience
- Lots of casino games to play
- Casino Heroes has won several awards
- Customer support was disappointing
- Site feels outdated
- Lack of promotions and bonuses
To provide you with its collection of over 1,000 different casino games, Casino Heroes has partnered with several leading game developers including Microgaming, NetEnt and Evolution Gaming. After registering at the website, you’ll also have access to games from Quickspin, Yggdrasil, Push Gaming, Playson, NYX and Play’n Go. It’s great to see so many different providers featured on Heroes Casino as it allows for more diversity in games and means there will be a tonne of games to choose from, ensuring that you won’t be left bored.
Once you’ve registered, you’ll be able to play a selection of different games including slots, table and live casino.
Slot fans have the widest collection of games to select from and can play popular slots including Starburst, Rise of Olympus, Extra Chilli Megaways, The Great Pigsby, Divine Dreams, Northern Sky, Inspector Gadget, Thunderstruck II, Dwarfs Gone Wild, Neon Jungle, Medusa, Tiki Tumble, Fruit Warp, Pink Elephants, Battle Royal, Fat Rabbit, Scruffy Duck, King of Slots and Koi Princess.
Meanwhile, Casino Heroes’ catalogue of jackpot games includes Divine Fortune, Mega Moolah, Matsuri, Hall of Gods, Gunslinger Reloaded, Fruit Bonanza, Fortune Teller, Mega Fortune and so much more.
If you’re tired of hearing about slots, check out Casino Heroes’ classic games which include Blackjack, French Roulette, Caribbean Stud Poker, Oasis Poker, Realistic Roulette, Super Wheel, Red Dog, Baccarat, Punto Banco, Mahjong Exchange, European Roulette, Double Exposure Blackjack, Ultimate Texas Hold’em, Blackjack Multihand, Roulette La Partage, All Aces Poker, Let It Ride, European Blackjack, Casino Stud Poker and other variations.
Casino Heroes also runs a live casino where real-life dealers are streamed to you, allowing you to interact with them and other players. The live games offered on the site include Blackjack, Speed Roulette, Immersive Roulette, Baccarat, Dream Catcher, Triple Card Poker, Double Ball Roulette, Auto-Roulette, Casino Hold’em, VIP Roulette and many more variations of the above games.
Casino Heroes Adventure
One of the most appealing factors of Casino Heroes is that it features an adventure. After signing up, you can choose to participate in the adventure where you explore three different islands each with different regions. As you play and explore, you’ll come across bosses who can be defeated, rewarding you with bonus spins, cash prizes or rubes, the casino’s currency which can be used to buy different items. There are three islands to explore: Treasure Island, Rock of Riches and Mythical Mountains. Each differs in difficulty and you’ll find that bosses will become harder on each island and region.
Exploring the Islands
You explore the islands by playing and wagering on your favourite games. As you play and wager a minimum of £0.20, your avatar will move across the island and you will fill up a pink progress bar, once that completely fills, you’ll encounter a boss. Defeating it will reward you with special treasures which can be used on the next island or even rubies. If you lose against the boss, you’ll be given five bonus spins on Starburst as a consolation.
The Boss Battles
When you encounter a boss, you’ll be presented with several boxes. You and the boss will have a certain amount of lives and you will have to select boxes to reveal either rewards or tools to attack the boss and take a life. However, you can open a box that results in the boss attacking you and consuming one of your lives. Meanwhile, some boxes with tools will allow you to take two or three lives per attack, which can be extremely helpful. Before killing the boss, you’ll want to try and collect as many rewards as possible.
Ruby Store Bonus Spins
Once you’ve collected enough rubies, you can exchange them for different spins, including:
Hero Spins: Worth £0.10-0.25 with 40x wagering
Super Hero Spins: £1 with 40x wagering
Mega Hero Spins: £4 with 40x wagering
King Spins: Worth £1 with no wagering
Super King Spins: Worth £2 with no wagering
Mega King Spins: Worth £4 with no wagering
Once redeemed, all bonus spins and other rewards will appear in the ‘Treasures’ tab of the casino site, allowing you to view everything.
Promotions and Bonuses
Like other online casinos, Casino Heroes offers newly registered players a welcome bonus to get them started. New users can claim a 100% match of up to £50 with a £10 minimum deposit. According to Casino Heroes’ terms and conditions, the bonus must be wagered 40x and once issued, the wagering must be completed within 30 days. If not, the bonus is forfeited. Meanwhile, users playing with a bonus can only wager a maximum of £5 per bet.
£5 Free No Deposit Bonus – NOT – available to UK players
There are some review sites out there that claim Casino Heroes offers a£5 free no deposit bonus. However, after registering some users have spotted that the £5 no deposit bonus hadn’t been credited to their account. This is because the offer is actually only available to players registered in Sweden, Norway and Finland. Sadly, UK-based players do not qualify for the no deposit bonus.
Important: As of 14th April 2020, UK Casinos and Bookmakers no longer accept credit card deposits as per new regulation issued by the UK Gambling Commission.
Casino Heroes accepts a number of different payment options, allowing users to deposit using their preferred method. At the time of writing, Casino Heroes accepts the following methods for deposits:
- VISA / MasterCard: Available instantly
- Neteller: Available instantly
- Trustly: Available instantly
- Skrill: Available instantly
Casino Heroes states that all deposits are completely free and the site does not charge any additional fees.
To make a deposit, all you need to do is register and log-in, click the ‘deposit’ button and enter any required details. After this, specify how much you wish to deposit and confirm the transaction.
With the exception of MasterCard, you can withdraw to all of the above payment options. However, the time it takes for these transactions to process can differ greatly. Take a look below for more information:
- VISA: Three to five business days
- Neteller: Available instantly
- Trustly: Up to three days
- Skrill: Available instantly
- Bank Transfer: Up to three days
Casino Heroes does not charge any additional fees for withdrawals but banks may charge for any currency conversions.
To request a withdrawal you simply need to navigate to your account, click ‘Withdraw’ and select how much you wish to take out. Since withdrawals can only be done via the same method used for deposits, you cannot select a method. Once you’ve confirmed the transaction, you simply have to wait for the money to return to you.
Security & Fairness
Casino Heroes takes security seriously and uses the latest Secure Socket Layer (SSL) encryption to make sure all of your personal information remains personal. In addition, the customer support teams monitor all transactions made through the website in order to prevent fraud. Meanwhile, the site uses a random number generator to ensure fairness among all players.
After you request your first withdrawal or deposit past a specific amount, you’ll be required to verify your identity as ruled by the UK Gambling Commission. To verify your identity, you’ll need to provide the online casino with a photo ID (Passport, national citizenship card or driver’s license) and proof of address (A recent utility bill, government letter or bank statement). You may also need to share proof of your income such as through a bank statement or payslip.
In addition, you may also need to share images or screenshots of payment methods such as scans of your debit or credit card or screenshots of your e-wallet accounts. This process can take a long time and will slow down the time it takes for your withdrawal to process, which can be a frustrating experience. So, we suggest you contact customer support as soon as you can and begin verifying your identity. Doing so will help speed up your first withdrawal and who doesn’t want that?
When you run into a problem while playing at an online casino, it’s important that the site offers you multiple ways of contacting their support team. Casino Heroes does this, though it can actually be quite hard to find. You can either email the support team on firstname.lastname@example.org (Which can be found by exploring the site’s FAQ) or you can launch the site’s live chat service by clicking the ‘Support Heroes’ button at the bottom of the website.
Live Chat: Our Experience
When we first launched Casino Heroes’ customer support, we were told we were number one in the queue position. We were instantly greeted by a customer support agent who took their time to reply and only provided us with vague and unhelpful answers. We felt as if the agent didn’t want to help us, which was frustrating and disappointing.
We experienced a similar answer when speaking to another agent who frequently disappeared and failed to reply to us for several minutes at a time. We also found a discrepancy between the answers that were given to us as one agent informed us that Skrill wasn’t accepted as a payment option while the other agent informed us it was. If you ever run into a problem at Casino Heroes, we reluctantly suggest you use the live chat as you’ll get a quicker response from them. However, judging by our experience, the help you do receive may not solve anything, so don’t hope for too much!
Casino Heroes is mobile-friendly! There are two ways of playing at the casino, either by downloading its dedicated app to your smartphone or by launching your mobile’s browser and loading up the website. However, some of the games at Casino Heroes were built using Flash Player, which means they won’t be compatible on smartphone devices. If you’re rewarded with bonus spins on a game that only works on desktop PCs, you can contact customer support and exchange them for spins that are compatible on a mobile-friendly game.
Casino Heroes is owned by Hero Gaming Limited, a company that created the site in order to “elevate the online casino experience to an entirely new level”. The company focuses on providing players with a “thrilling journey and unforgettable adventure” and it delivers that. Sadly, Casino Heroes is the only casino owned by Hero Gaming Limited, which means that you probably won’t find any other casino that offers a unique player experience like this. It also means that Casino Hero doesn’t have any sister sites.
Casino Heroes is a great online casino for someone who wants to try something different. It accomplishes its goal in providing a unique and thrilling player experience but needs improvement on so many other aspects. We were disappointed with the casino’s customer support, feeling that the agents didn’t want to help us and spotting that the site’s FAQ was several months out of date. We also feel that the payout times were somewhat long and the options accepted were limited. It’d be great to see faster withdrawals and more payment options, such as PayPal, accepted at the casino in the future. However, the adventure is incredibly fun and it’s worth signing up just to experience that. If you enjoy the sound of the adventure, why not sign up today and give it a go?