Virgin Games is an online casino that was originally founded in 2003. It’s become hugely popular thanks to its variety of games, exciting loyalty scheme and fun vampire-themed advert.Play Now 18+. Gamble responsibly. New Customer Offer New members only, opt-in required. Min £10 deposit and wager. Spins on Double Bubble only. 1p coin size, max lines. 30 day expiry from deposit. Rules apply. 18+. Gamble Responsibly. Click 'Claim Bonus' to read full T&Cs Claim Bonus
Virgin Games – Review
Virgin Games is an online casino that offers a huge collection of games including slots, jackpots, table and live casino games. The site has also become popular for its bingo selection as well as exciting promotions, great customer support and fast payouts.
Virgin Games originally launched in 2003 and was owned by the Virgin Group, however, the site was eventually acquired by Gamesys for an unknown sum of money. Now, Virgin Games possesses valid licenses from the UK Gambling Commission (License #38905) and the Gibraltar Gambling Commission. It’s also partnered with charities such as GamCare, BeGambleAware and GamStop to promote responsible gambling.
It’s time to take a closer look at Virgin Games and decide whether it’s worth joining or not.
Pros & Cons
- Great variety of different games
- Fast withdrawal processes
- Excellent loyalty points scheme
- Lack of interesting promotions
- Not many software providers
- Website can be annoying to navigate
Virgin Games offers well over 200 different casino games and to offer you all of this, the site has partnered with several leading software providers including NetEnt, Microgaming and Big Time Gaming. In addition, you’ll also find games by IGT, Blueprint Gaming, Greentube, Barcrest, Scientific Games, Red Tiger Gaming, Endemol, Evolution Gaming and WMS.
Since the casino is operated by Gamesys, the site also offers several slot games developed by the company. Virgin Games’ live casino is also powered by the firm. While some users will be disappointed to hear that Virgin Games doesn’t offer slots or casino games by providers such as Thunderkick, Play’n Go, Yggdrasil, Rabcat or Playtech, we’re confident that there’s enough here to keep you busy for a long time.
As mentioned, Virgin Games offers a selection of over 200 different casino games. This includes slots, jackpots, table and live casino games. However, the site also offers bingo rooms and some exciting poker games. But what games are actually available to players?
Virgin Games has a pretty great selection of slot games, though some well-known providers are missing from its catalogue. Regardless, Virgin’s collection includes games such as Agatha Christie’s Murder on the Orient Express, Banghai!, Immortal Romance, Black Widow, Arianna, Ghostbusters Triple Slime, Bubbling Falls, Book of Ra Deluxe, Casper’s Mystery Mirror, Raging Rhino, Cleopatra, Monopoly 250K, Diamond Mine MegaWays, Electric Tiger, Family Guy, Gonzo’s Quest, Hotline, Kitty Glitter, Mars Attacks!, Ooh Ahh Dracula and so many more.
The site also offers you several jackpot games which can help you make larger wins. These slots include Double Bubble Jackpot, Wonderland, Deal or No Deal, Dragon’s Luck, Laser Fruit, Mystery Reels, Persian Fortune, Lucky Wizard, 7 Arcade Bomb and several more.
If you’re tired of playing slots, why not take a break and try Virgin’s classic table games? The site features all of the classic variations including Roulette, Single Deck Blackjack, Craps, Pai Gow Poker, 3D Roulette, Three Chance Poker, Multiplayer Roulette, Ultimate Video Poker, High Stakes Roulette, Multi-hand Blackjack, Baccarat, Single Deck Blackjack, Strip Blackjack, Caribbean Stud Poker, Vegas Downtown Blackjack, and Keno.
Players seeking an authentic casino experience will be happy to know that Virgin Games also offers live casino activities. This involves a real-life dealer being streamed directly to you over the internet, allowing you to interact with them and real-life players through a dedicated chat service.
Virgin’s live casino includes games such as Roulette, Baccarat Squeeze, Blackjack, Lightning Roulette, Casino Hold’em, Blackjack White, Immersive Roulette, Dream Catcher, Blackjack Platinum, Dragon Tiger, VIP Roulette, Blackjack Silver, London Roulette, Ultimate Texas Hold’em, Baccarat, Three Card Poker, Speed Roulette, Blackjack VIP and Auto-Roulette.
In addition to the above, Virgin Games also offers a small selection of instant-win scratchcards. The games here include Diamond Ultra Cash, The Crystal Maze Scratchcard, Scratchcard Legends, Deal or No Deal What’s in Your Scratchcard?, Blox Blitz, Pillars of Fortune and Scratchcard Shop.
Many users enjoy playing at Virgin Games because it also offers bingo rooms. At the time of writing, you can enjoy three great bingo rooms offering two different types of games:
- 90-Ball Bingo: Features a ticket with 15 boxes and you must complete the first row, first and second rows and then a full house to win.
- 75-Ball Bingo: Features a ticket with 25 boxes and you must complete specific shapes or mark off all four corners of the ticket to win.
The bingo rooms at Virgin Games state how many users are currently playing, the price of each ticket, the main prize to be won and, if there is one, the jackpot attached to the game. The bingo rooms also feature chat services where you can talk to other players and enjoy the game together.
After browsing through Virgin Games’ bingo rooms, we’ve found that users have formed a small community and all know each other quite well, which is great. Players were also incredibly friendly and welcoming to us when we first joined.
Promotions and Bonuses
Virgin Games gives away a rather unusual welcome bonus to new players. Rather than giving away a sum of bonus funds, the casino will reward you with 30 bonus spins on Double Bubble for depositing and wagering £10.
According to Virgin Games’ terms and conditions, customers must deposit a minimum of £10 and wager it to receive the bonus spins. In addition, you only have 30 days from the moment of registration to complete the qualifying requirements, earn the spins and use them. Failure to use them before the 30-day period is over will mean they expire.
While many online casinos require you to enter a promotional code in order to claim a specific bonus, Virgin Games does not. The promotions the website currently offers do not require a code and are instead automatically credited to your casino account.
21 Free Spins
Many of you have been asking about a 21 free spin bonus at Virgin Games, but the online casino currently isn’t offering this. While the site may have done so in the past, it is now only offering its 30 bonus spins welcome offer for users who deposit and wager £10.
£20 No Deposit Bonus
Several eager users have also come to use about a £20 no deposit bonus at Virgin, but no such bonus actually exists. However, the site is giving away a £20 bonus for users who refer a friend.
According to Virgin, you must have deposited and wagered a minimum of £20 before referring your friend. Then, to claim the bonus, your friend must choose the same currency as you, deposit £10, wager £40 and complete the wagering requirements. When that’s done, you’ll receive your £20 bonus.
At the time of writing (February 2019), Virgin Games is running several different promotions. The site’s Hit the Jackpot promo gives you a chance to win up to £50 by wagering £10 on any of Virgin’s Daily Double Jackpot games between February 4th and 10th.
In addition to this, you can enter Virgin Games’ poker tournament to have a chance to win £10,000. There are three ways to enter the tournament which involves playing a smaller tournament, buy tickets directly into the big tournament or playing specific games.
Virgin’s also offering a massive jackpot of up to £20,000 through its Super Links games. All you need to do is play bingo in The Clubhouse and Suite rooms between Midnight and 11.30 PM every day. Games play every half hour, though each one offers a different jackpot of up to £20,000 so it’s important to check before playing!
V* Points are loyalty points that you earn when playing at Virgin Casino. The points can then be redeemed for cash prizes or Flying Club Miles which you can use for your next holiday with Virgin Atlantic. You collect loyalty points by winning at Virgin Games’ casino games. You’ll earn one point for every £5 won on Bingo and every £20 won on slots, table and live casino games.
According to Virgin Casino, there are no limits to the number of V* Points you can earn and one point is worth 1P in cash or one Flying Club Mile. In addition, there’s no minimum conversion amount, so you convert them when you want, though they expire after 90 days if unused.
You can convert your V* Points to cash or Flying Club Miles by heading to your account and clicking the ‘Convert Points’ button. From there, you can convert your points to cash straight away or click the plus button beside the ‘Terms and Conditions’. After this, click the ‘Flying Club Miles’ button to convert your points into miles.
Virgin Games is also part of the Very Virgin group, which consists of many of Virgin’s other subsidiaries including Virgin Atlantic, Virgin Trains, Virgin Active, Virgin Holidays and Virgin Experiences. Registering with Virgin Games will give you access to the group where you can claim exciting discounts and special promotions.
Unfortunately, you will not be able to use your casino account balance to buy any of the offers. Since they’re linked to other Virgin companies, you’ll need to use real money. However, the promotions and discounts are all well worth it.
In addition to the loyalty program, Virgin Games also runs a VIP Club where you receive exclusive promotions, bonuses, gameplay advice as well as luxury gifts, invitations to real-life events, special V* Point offers and many more benefits.
Sadly, the only way to join Virgin’s VIP Club is through invitation and the Virgin Games support team will contact you via email to let you know.
Virgin Games accepts most major payment options, giving you complete freedom to deposit in the method you prefer. At the time of writing, Virgin Games accepts the following payment options for first deposits:
- Maestro UK: Available instantly
- MasterCard: Available instantly
- VISA Credit: Available instantly
- VISA Debit: Available instantly
- VISA Electron: Available instantly
When making your first deposit, you can only use the above payments. The option you choose will then be stored in Virgin’s system, allowing you to re-use it whenever you want. When you make a second deposit, you’ll find that you’ll have several more options available to you:
- Paysafecard: Available instantly
- Neteller: Available instantly
- Skrill: Available instantly
- PayPal: Available instantly
This payment options will be available to you from your second deposit and can be used whenever you want. However, you can only switch payment options when your account balance is under £1.
Virgin Games states that it doesn’t charge any fees for deposits. However, it advises that certain credit cards may charge a fee if it considers your deposit to be a Cash Advance payment. So, if you’re using a credit card to deposit, it’s important you check to find out whether this is applicable to you.
To make a deposit, all you need to do is register at Virgin Games and log-in. When this is done, you can click the purple ‘Deposit’ button which opens a pop-up. From here, you simply select your preferred payment option, enter any required details, the amount you wish to deposit and then confirm the transaction. You can then enjoy your favourite casino games!
Most of the above options can be used for withdrawals, though each method will have its own set of limitations and may take longer or be quicker to process completely. Take a look below to find out more:
- VISA Debit/Credit: Up to three working days
- MasterCard: Up to three working days
- Neteller: Instantly
- PayPal: Instantly
- Skrill: Instantly
- Paysafecard: Instantly
- Bank Transfer: Up to five working days
According to Virgin Games’ terms and conditions, all of the above withdrawal options have a minimum £10 withdrawal and between a £10,000 and £25,000 maximum withdrawal per transaction. In addition, all withdrawal transactions are processed for up to 24 hours by Virgin Games’ customer support team. After this, the payment will be sent to you. You can also choose to withdraw to your bank under certain circumstances, such as if your balance is over £50,000 or your credit card cannot be used for withdrawals.
It’s important you understand that Virgin Games will only begin to process your withdrawal once you’ve verified your age and account.
To request a withdrawal, all you need to do is log-in, click the ‘Menu’ button and then the ‘Withdraw’ button. You’ll then be able to select how much you want to withdraw and confirm the transaction.
As mentioned above, Virgin Games will require you to verify your account and age long before they process your withdrawal. This is part of the UK Gambling Commission’s new crackdown on anti-money laundering and fraud, and all online casinos operating in the UK must adhere to these rules.
Now, to verify your account, all you need to do is send in relevant documents that prove all of this. To verify your date of birth you can provide the casino with your driver’s license, passport, birth certificate or UK resident permit.
To verify your address, you’ll need to provide the casino with a recent utility bill such as an electricity bill, council tax bill, phone bill or a bank statement. However, these documents cannot be older than three months.
To verify your debit or credit card, you’ll need to scan or take a photo of the card and send it to Virgin Games. In addition, you may also need to send scans of a bank letter, bank statement or screenshots of your online bank account.
As mentioned, this process must be completed before any withdrawal can be processed. So we suggest you try and verify your account as soon as you can, doing so will mean your withdrawal will be paid sooner.
A good casino will provide its customers with multiple ways of contacting their customer support team. Virgin Games does, allowing you to email, call or talk to the site’s support team should you ever run into a problem.
You can catch the team on:
- Email: Through a form. Click ‘Menu’, ‘Help & FAQ’, ‘Contact Us’ and then ‘Email’
- Phone: Call 0800 083 1833
- Live Chat: Click ‘Menu’, ‘Help & FAQ’, ‘Contact Us’ and then ‘Live Chat’
What’s even better about Virgin Games’ customer support is that it’s available all day, seven days a week. This means you can contact the support team whenever you have a problem, whether that’s in the middle of the night or during the day. But what happened when we spoke to Virgin Games’ customer support team?
Live Chat: Our Experience
When we first launched Virgin Games’ live chat service, we were told we were the second person in the queue and were forced to wait several minutes before a customer agent responded. However, we found that the agent was incredibly helpful, answered our questions quickly and was also friendly and welcoming. What more could you want?
One of the reasons Virgin Games is so popular is because it can be played on mobile through your internet browser and through a downloadable smartphone app. The in-browser casino is incredibly easy to use and you can browse through Virgin’s selection of games with a few swipes and taps of your finger.
This is perfect for people who are always moving and want to play a few slots where they can or for someone who just prefers playing on a smaller screen in the comfort of their own home.
As mentioned above, you can actually download a dedicated Virgin Games casino app for your smartphone or tablet device. The app is available on both the Apple App Store and Goole Play Store and features the latest online casino games.
There’s generally no difference between the games offered on the desktop site and those found on the mobile app as you can still play slots, jackpots, scratchcards, table and live casino games too.
However, we feel it’s important to remind you that older games built using Flash Player will not be compatible with Apple devices and that download a dedicated app will take up additional storage room while playing in-browser will not.
Logging-in on Mobile
It’s incredibly easy to start playing on your mobile! All you need to do is either load up the Virgin Games casino through your smartphone browser or load up the Virgin Games casino app. Once you do, you’ll be presented with a page asking you to either log-in or create an account.
If you’ve already signed up to Virgin, all you need to do is enter your username and password and click ‘Sign In’. That’s it! Once you’ve signed in you can start playing your favourite games on mobile.
Virgin Games is owned and operated by Gamesys, a firm that was founded back in 2001. It owns several other popular online casinos, making Virgin’s sister sites Jackpot Joy, Monopoly Casino, Heart Bingo, Woman Bingo, Chat Mag Bingo, Starspins, Woman’s Own Bingo, Bethotshot and so much more.
Virgin Games Advert
Virgin Games has also gone viral several times due to their hilarious advertising campaigns which all focus on a vampire named Vlad. The vampire adverts follow Vlad around as he adjusts to human life, either when visiting casinos, spending time with his girlfriend, playing at the local launderette or playing live poker.
Watch one of Virgin’s many famous ads below:
Virgin Games is a great online casino for anyone who enjoys playing a variety of games including slots, jackpots, scratchcards, bingo, table and live casino games. There’s something for everyone at Virgin Games and its wonderful customer support team will help you if you ever run into a problem or have a question that needs answering.
Its mobile-friendliness is perfect for someone who is always on-the-move as well as for first-timers and regular players. In addition, Virgin’s excellent loyalty scheme, which allows you to redeem points for cash or flight miles, is perfect for people wanting to earn some extra prizes!
However, we do feel that Virgin Games doesn’t offer as many casino games as other online casinos and that its selection is somewhat limited. However, we’re confident that Virgin has worked hard to only provide you with the best and most exciting games. If this doesn’t bother you, why don’t you sign up and give Virgin Games a try today?