eCOGRA, also known as eCommerce Online Gaming Regulation and Assurance, is a UK-based independent regulatory body for the online gaming industry. Since founded in 2003, the company has been specialising in the certification of gaming software and systems in the UK as well as European countries including Denmark, Italy and Spain.
eCOGRA’s mission is to promote and ensure fair gaming, player protection and responsible operator conduct, hence create a safe and reliable gambling environment. The regulator offers a monthly review of payouts of different online casinos and RNG games such as roulette, blackjack and video poker to stay committed to its mission. If you want to find out if a casino site is safe to use, check if it has been reviewed by eCOGRA. Look out for the eCOGRA logo that scatters throughout the site!
Approved Testing Agency (ATA) Services
Approved Testing Agency (ATA) Services is one of the two divisions of eCOGRA. Specialising in the certification of gaming software and systems via agency testing, ATA Services has produced more than 500 compliance reviews for nearly 80 established gambling operators and games developers. Bet365, 32Red, 888, Betway, Ladbrokes, Microgaming and NetEnt are a few names on ATA Services’s list of clients.
Self-Regulation Services (SRS)
The objectives of eCOGRA’s SRS division are:
- To protect vulnerable customers.
- To prevent underage gaming.
- To combat fraudulent and criminal behaviour.
- To protect customer privacy and safeguard information.
- To ensure prompt and accurate customer payments.
- To guarantee fair gaming (e.g. RNG and RTP game evaluations).
- To promote responsible marketing.
- To encourage commitment to customer satisfaction and support.
- To create a secure, safe and reliable operating environment.
Generally Accepted Practices (eGAP)
The Generally Accepted Practices (eGAP) are requirements operators, affiliates and software developers have to meet to acquire one of three official eCOGRA certifications. eCOGRA clients who manage to satisfy all assigned eGAP will receive a seal of approval to be showcased throughout their casino sites.
Operators that have met all eGAP will be awarded the eCOGRA Safe and Fair Seal. Affiliates will receive the Affiliate Trust Seal while games providers will be able to display the Certified Software Seal.
To enforce the eGAP, a highly specialised team at eCOGRA continuously reviews and monitors gambling clients looking to obtain eCOGRA certifications. The team is made up of qualified Chartered Accountants and Certified Information Systems Auditors.
Stick with eCOGRA
Many industries, including the gaming sector, have been suffering from privacy and corruption issues due to insufficient regulation over the internet. There have been unfortunate incidents where gamers were scammed out of their hard earned money. With regulatory authorities such as eCOGRA, players can enjoy online gambling in a fair and secure environment.
In case of an ongoing dispute with an eCOGRA-approved online casino, players can file a complaint against the operator by completing and submitting a detailed yet concise form to eCOGRA. The form is easy to fill in and doesn’t require plenty of personal information. This way you don’t have to worry about not being able to get back the money you deserve.
For this reason, we recommend playing only at online casinos with trusted seals of approval like eCOGRA’s. Not only will you receive assistance whenever you encounter disagreements with the operator, but the continuous reviews conducted by eCOGRA also effectively ensure gambling firms are staying on the right side of the law.
eCOGRA Contact Number
If you want to file a dispute or have a general query, use the contact information below to get in touch with eCROGRA.
2/F Berkeley Square House
020 7887 1480